The County Hospital, Wye Valley NHS Trust - Ratings and reviews
Reviews
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Review titled Suprapubic Catheter change
Rated 5 stars out of 5
by Leila Clarke - Posted on 19 June 2023
The Doctor on duty today was Courteous but more importantly highly efficient. The nurse attending was considerate and the Receptionist welcoming
Visited Urology on June 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking your time to provide us with your valuable patient feedback. I was happy to read that you were pleased with your experience. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Same Day Emergency Care Team Fantastic
Rated 5 stars out of 5
by Kyle Clent - Posted on 03 May 2023
came to A and E with a severe headache/pressure in my head. Following a high blood pressure reading in the assessment area. I was transferred to the same day emergency care team! This team were exceptional. They assessed me quickly and efficiently, they performed a lumbar puncture on me and spoke me through the procedure brilliantly. Easing my concerns along the way. Thank you so much for what you did for me during a very frightened time. Your particular department from the assessment nurses to the consultant were outstanding. Thank you from me and my family
Visited Accident and emergency services on May 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I was pleased to read you had a good experience. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Fantastic staff and treatment
Rated 5 stars out of 5
by richard william kirby - Posted on 06 April 2023
From the two young ambulance crew to every member of the staff at the hospital I could not have treated better. Thank you all very much!!!!!
Visited Cardiology on April 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Outstanding department
Rated 5 stars out of 5
by Clare Roberts - Posted on 12 May 2023
Every member of staff was kind and thoughtful. The doctor took a great deal of time to listen to my symptoms , and everyone went above and beyond to be helpful. I was absolutely delighted with the excellent care I received. Thank you to everyone
Visited Rheumatology on April 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. I was happy to read that you received excellent care. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion
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Review titled Caring staff
Rated 5 stars out of 5
by Janet Dixon - Posted on 02 March 2023
Had an appointment today and I found my diabetic nurse that dealt with me was a very caring and helpful lady. I found myself in a difficult situation and she dealt with me in a very compassionate and understanding way. I have no way to express my gratitude to her. Unfortunately I’ve forgotten her name but all I can do is say that she deserves a medal for her hard work.
Visited Diabetic Medicine on March 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Jenny Harrison - Posted on 12 January 2023
Could not have been bettered. Friendly, smiling staff, constant reassurance and concern for my comfort and well being. Spotless surroundings, excellent care.
Visited General Surgery on January 2023
The County Hospital, Wye Valley NHS Trust has not yet replied.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Laura Morris - Posted on 09 February 2023
Unfortunately I can't remember the names of the midwives who took care of me, my partner and new arrival. The care they gave us was phenomenal. They got me through the labour, supported after when I had surgery and helped with Finley (our new arrival) until I was discharged two days later. We both had complications during the pregnancy so they monitored both of us closely. This put my mind at rest knowing my little boy was doing well. There were so many staff taking care of me when I was in surgery, they were all incredible and very caring. All of the staff were amazing, nothing phased them! I can't thank the incredible team enough. The pre, during and postnatal care was truly inspirational. I will be forever grateful for all of their help for ensuring my wonderful baby boy Finley William Morris arrived safely.
Visited Maternity services on January 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 09 February 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. This has been passed on to the area concerned and I am sure they will be delighted to read it. With all kindest regards. Hayley Hardwick, PALS Officer Wye Valley NHs Trust
Provided by Care opinion
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Review titled Horrendous experience
Rated 3 stars out of 5
by Myles’ mum - Posted on 11 January 2023
My baby was due for an MRI scan. Dad who’s self employed took a day off and we also had to starve our 8 month old from 10am. Bear in mind he usually breastfeeds at least twice an hour. Arrived on time for our 12:00 appointment and Baby was terribly upset by that time due to hunger. Attempted to sedate him at 2pm and by that time he’s screaming his head off but we remained patient because the scan needs to be done. The medicine took effect by 2:20…. We then waited and waited and by 3:30 my baby had awoken . Nobody came to say anything , but when we inquired.. we were informed that MRI double booked and gave someone else first preference. They ignored that my baby has been suffering since 10am and with no feeding A baby!!! We’re livid of course because there’s no way they can sedate him again and I had no choice but to feed him at that point. You can’t tell an 8 month old baby to stay still and have the scan done with no sedation neither. my baby has now suffered for no reason, our day has been wasted , An entire day without wages, we drove over an hour to get here and the price of fuel is raging. Please do better!!!! You dropped the ball big time and all we get is sorry. Thanks to everyone at the children’s ward though, they did their part and was quite empathetic.
Visited Diagnostic Imaging on January 2023
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 12 January 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable feedback. I am sorry to hear of your experience and would like you to contact our PALS Team if you wish them to look into this for you. 01432 372986 or email pals@wvt.nhs.uk https://www.wyevalley.nhs.uk/contact-us/patient-experience-team.aspx
Provided by Care opinion
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Review titled Brilliant experience
Rated 5 stars out of 5
by John Price - Posted on 21 October 2022
I attended today for cataract surgery,was greeted by a very friendly and professional nurse. Went in on time and was back home within 2 hours. Excellent care, would highly recommend Hereford hospital.
Visited Cataract Surgery on October 2022
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 06 January 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with your valuable patient feedback. We are pleased to hear you had a positive visit and trust you have recovered from your surgery. Kind regards. PALS Team
Provided by Care opinion
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Review titled Brilliant County Stroke Team
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
A fabulous job done by the county stroke team in helping me get over a stroke I suffered last September. I can't speak highly enough of the staff.
Visited Stroke on October 2022
Review titled The County Hospital, Wye Valley NHS Trust
Replied on 05 September 2023
On behalf of Wye Valley NHS Trust I wish to thank you for taking the time to provide us with you valuable patient feedback. I am pleased to read you positive comments. With all kindest regards. Hayley Hardwick, PALS Officer
Provided by Care opinion