The Blackheath Hospital - Ratings and reviews
Reviews
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Review titled Lovely hospital
Rated 5 stars out of 5
by Ruth Rowbotham - Posted on 27 July 2022
I had surgery at this hospital last week and was in for one night. The surgeon and all other members of staff were caring and kind and I felt very supported.
Visited Gynaecology on July 2022
Review titled The Blackheath Hospital
Replied on 27 July 2022
Dear Ruth, thank you for the lovely feedback and 5 star review. I'm glad you had a positive experience. Dean Morris Director of Clinical Services
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Review titled Good in parts.
Rated 4 stars out of 5
by Anonymous - Posted on 28 July 2022
My elderly grandad had a cataract removed at the hospital. Pros -Speed of the entire process. -The doctor was professional. -Private room to recover. But these are to be expected and are nothing exceptional. Cons - Lack of after care. My grandad was left hours without a doctor coming in to check on him as the doctor had left the site. - The nurse who helped us had deplorable interpersonal skills and all questions were met with audible tuts, eye rolls and general disdain. It was abundantly clear the nurse did not want to be at work and struggled to maintain professional.
Visited Ophthalmology on July 2022
Review titled The Blackheath Hospital
Replied on 01 August 2022
Dear Reviewer, I am sorry to hear that the aftercare your Grandfather experienced was unprofessional. These are not the standards we expect or accept at this hospital and I will use this review to highlight this to all our teams. Thanks for taking the time to feed this back. Dean Morris Director of Clinical Services
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Review titled All was very good apart from reception...
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2022
I attended for a CT scan and it went very well...apart from the grumpy, miserable and unhelpful receptionist at entrance to the beautiful building, otherwise it's five starts, if she had shown the bare minimum in customer service skills it would be five stars instead of four, if you're having a bad day please don't take it out on the customers...
Visited Imaging services on May 2022
Review titled The Blackheath Hospital
Replied on 24 May 2022
Dear Patient, Thank you for your feedback. I'm sorry to hear of your experience with our receptionist. I will ensure this is forwarded to our Imaging Manager and is follow up on. Dean Morris Director of Clinical Services