The Alexandra Hospital - Ratings and reviews
Reviews
-
Review titled Quality Total Hip Joint Replacement
Rated 5 stars out of 5
by SMC - Posted on 13 November 2023
My experience at The Alexandra Hospital has been exceptional. Modern, private, pleasant accommodation with professional, caring reception staff, porters, nurses and doctors that made my short stay in hospital as pleasant an experience as it could be. The choice and quality of food was extremely good and well presentted. I am now at home following their well presented recovery plan. I would certainly recommend this hospital to anyone contemplating hip replacement surgary.
Visited Orthopaedics on November 2023
Review titled The Alexandra Hospital
Replied on 17 November 2023
Hi Smc, we are very happy to have provided you with such a positive experience! We wish you a speedy recovery with your new hip!
-
Review titled Great level of care
Rated 5 stars out of 5
by stacey mullock - Posted on 10 November 2023
My daughter has had her tonsils out today and we have been so well looked after. Every member of staff has been attentive, professional and caring. Could recommend them enough.
Visited Don't know on November 2023
Review titled The Alexandra Hospital
Replied on 13 November 2023
Thank you Stacey, for taking the time to let us know about your experiences at the hospital. We wish your daughter all the best for a speedy recovery!
-
Review titled Ultrasound department need a privacy screen/curtain
Rated 4 stars out of 5
by Anonymous - Posted on 11 May 2023
I found the staff to be pleasant and friendly. My only request is after having an intimate examination. I was having to redress in front of the staff without a privacy screen or curtain which was a bit embarrassing and as a patient I felt I had no dignity or privacy.
Visited Don't know on May 2023
Review titled The Alexandra Hospital
Replied on 15 May 2023
Hello, thank you for letting us know of your experience; we appreciate your feedback, I will pass this onto our imaging department!
-
Review titled Excellent Experience
Rated 5 stars out of 5
by Georgie & Rob F - Posted on 25 March 2023
Delighted with the MRI scanning experience this morning. My husband has claustrophobia and was extremely anxious about the scanner. All staff were reassuring & patient in the extreme . Would like to thank them all as they went over & above to ensure all went positively & that we were listened to ! Many thanks
Visited General Surgery on March 2023
Review titled The Alexandra Hospital
Replied on 28 March 2023
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for taking the time to let us know how we did during your experience with us!
-
Review titled Extremely Friendly and Professional
Rated 5 stars out of 5
by S J Roberts - Posted on 10 October 2022
I went to the Alexandra Hospital for a day operation. I cannot fault the service I received. Everyone was so friendly and helpful and made me feel at ease.
Visited Gynaecology on October 2022
Review titled The Alexandra Hospital
Replied on 11 October 2022
Hi, we are very happy we could provide you with a positive experience! We're happy you found our staff to be so supportive during your experience here at The Alexandra Hospital. Thanks for taking the time to leave us this information about your recent visit. Take care!
-
Review titled first GA surgery
Rated 5 stars out of 5
by kerry sawyer - Posted on 11 October 2022
I recently had an Arthroscopy under GA and this would be my first ever surgery (keyhole) i was very anxious and quite emotional at going through with the procedure but all staff and consultant and anaesthetist put me at ease, i am still recovering but did not experience any pain whatsoever. Kerry
Visited Orthopaedics on September 2022
Review titled The Alexandra Hospital
Replied on 14 October 2022
Hi Kerry, we really appreciate your feedback! We're glad to hear that you had a great experience. If there's anything further we can do for you, we are happy to help!
-
Review titled Thanku first class hospital
Rated 5 stars out of 5
by Mark Ashworth - Posted on 12 August 2022
Thanku to surgeon s nurses highly trained very clean smart nice rooms foods Excellent best iv ever had the cook needs top end medal nurses need the highest medal for looking after me and all who stay here I liked this hospital all should be like this your own room TV shower Electronic bed lifts up to relex fools clean wards thanks nurses and the ones who inject me highly recommended hospital 5 star first class thanku all your the best
Visited General Surgery on August 2022
Review titled The Alexandra Hospital
Replied on 13 November 2023
Thank you for taking the time to review our hospital Mr Ashworth, we are delighted to hear you were looked after so well!
-
Review titled Inconsistant
Rated 2 stars out of 5
by Anonymous - Posted on 22 June 2022
Went in for joint replacement op under local anaesthetic.Procedure was ultimately cancelled by the surgeon however this is not why I am complaining.In my Pre-Op the week before I undertook a Covid and MRSA test and was given some gel and body wash with strict instructions to follow or my surgery could not go ahead.In the paperwork it stated I should bring the unused washing stuff back with the completed paperwork.Turned up a week later for my procedure and shown to my room.Nurse came 90 mins later to take my blood pressure and fill out some paperwork.Next visit was to order my post op food and then last visit was another nurse wanting to take my blood pressure again!.She also went through a valuables checklist and noticed I was wearing my wedding ring.She put some masking tape around it and that was it.My procedure was on my left index finger two fingers away from my wedding ring finger.At this point no one had discussed my covid results or my MRSA results or asked for any of the MRSA stuff. I was then told by my surgeon that he was cancelling my op that afternoon as an emergency earlier that day had meant that the lowest priority procedures had no time or room to be done.I have no problem with that during these terrible times of backlogs and waiting times however what did disapoint me was when I was told that the Op could not have gone ahead anyway because of the ring still on my finger.If at the Pre Op or at the first nurse visit I had been informed about jewellery I would have asked for soap or washing up liquid so I could wrestle the ring off my arthritic finger.If that had been the reason my Op had been cancelled I would have been livid having waited in chronic pain for 18 months. I do not want this to happen again to another patient and I will be better prepared for my rearranged appointment next month where I hope my experience is more satisfactory.
Visited Orthopaedics on June 2022
Review titled The Alexandra Hospital
Replied on 23 June 2022
Thank you for taking the time to leave your feedback. I am very sorry to hear of the problems you encountered on the day of your surgery date. We would really like to discuss this with our pre-assessment teams so that we can improve our processes further but in order to do so we will need to review your patient record, so that we have all the details to hand. Please can you email vicky.walsh@circlehealthgroup.co.uk with your full name and date of birth so that we can investigate this fully. We look forward to hearing from you soon.
-
Review titled 11 days waiting for MRI scan report
Rated 3 stars out of 5
by Brian Maurice Newman - Posted on 23 May 2023
I had an MRI scan for acute back pain. It was done on Saturday 13th May, as of today 23rd May it had not been reported. I'm a retired consultant surgeon, and fortunately my symptoms have improved. I understand staff shortage but this is unacceptable in either private sector or the NHS.
Visited Don't know on May 2022
Review titled The Alexandra Hospital
Replied on 28 May 2023
Hi Brian, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please be assured that we have passed on your review to our imaging manager for this to be investigated.