Sunderland Eye Infirmary
Queen Alexandra Road, Sunderland, SR2 9HPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very kind staff
Rated 5 stars out of 5
by Rebecca Barnes - Posted on 25 September 2023
I had a routine appointment after my optic discs appeared swollen at my last eye test. It was the first time I'd ever been to the eye infirmary, and I was extremely anxious as I'm autistic and struggle with new experiences and places. Every single member of staff I spoke to was so lovely though, in particular the nurse who did all the preliminary tests (I don't believe I can name her, but I hope the feedback is passed over all the same!) When I mentioned struggling to hear her questions because the fan was distracting me, as I didn't want her to think I was being rude, she insisted on switching it off to make things easier for me, even though it was such a warm day. It was so thoughtful of her and it did help a lot. She was also so patient and explained things thoroughly, as well as keeping a friendly conversation going, all of which helped ease my stress. Everyone else I spoke to had such a friendly and positive attitude too - I know it must take a lot to maintain that in such a stressful job and I hope the staff know just how much it's appreciated! The same nurse kindly walked me to the waiting area by the doctor's room. I don't know if this usually happens or she simply decided to offer extra help - again, it was something I appreciated a lot as I find following even simple directions and instructions difficult. It may seem like such a minor thing, but it saved me any additional stress. The doctor and the trainee I saw were both very sweet and the doctor was reassuring and explained things very well. It was a relief to learn there wasn't anything wrong - just another difference I was born with. I'm confident I would have been well looked after had I needed more care. Not only did all of the above help in the appointment itself, but it also made a huge difference when I left. I hadn't banked on the eye drops affecting my vision to the extreme that I couldn't see my phone screen at all to check bus routes or contact the friends I was meeting. It could have been stressful and upsetting enough to have a meltdown; as it was, I was a little frazzled but also found the funny side and eventually figured out how to help my friends rescue me. It shows just how much of an effect the lovely attitudes of the staff can have, even when they're not there to see it.
Visited Ophthalmology on September 2023
Review titled Sunderland Eye Infirmary
Replied on 23 October 2023
Hello, Thank you for taking the time to leave such valued feedback. It is so pleasing to hear you had a good experience at Sunderland Eye Infirmary. It is particularly pleasing to hear our staff went that extra mile to ensure you got back to the waiting area after your procedure. We will pass on your word of thanks to the team. Many thanks.
Provided by Care opinion
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Margaret Usher - Posted on 08 July 2023
Have had both eyes operated on for cataracts. On time both times, friendly staff from reception through to pharmacy. Can't thank them all enough, made me feel so comfortable all through.
Visited Ophthalmology on July 2023
Review titled Sunderland Eye Infirmary
Replied on 11 July 2023
Hello, thank you for your message. We are pleased to hear you had a good experience at Sunderland Eye Infirmary and you found our staff to be friendly and that you felt comfortable. Kind Regards
Provided by Care opinion
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Review titled Amazing staff !
Rated 5 stars out of 5
by Sara kellett (Alfie's mam) - Posted on 10 July 2023
I absolutely can not fault a single member of staff this hospital is so calm and helpful/friendly and so supportive!
Visited Eye - accident and emergency services on July 2023
Review titled Sunderland Eye Infirmary
Replied on 11 July 2023
Hello, thank you for your message. We are pleased you found Sunderland Eye Infirmary to be a friendly and supportive setting to receive your care. Many thanks.
Provided by Care opinion
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Review titled Disgraceful service
Rated 1 star out of 5
by Margaret Peacock - Posted on 02 May 2023
Attended today to have cateract removed arrived at 10-00am for 10-30am appointment. Had to ask a nurse at 11-10 when I would be seen she came back and said shortly. I went through to have the operation only to be told my notes weren’t available and the couldn’t do the operation this is not the first time this has happened. I now will have to go for a further assessment if they can eventually can find my notes. This used to be a brilliant hospital but not anymore
Visited Ophthalmology on May 2023
Review titled Sunderland Eye Infirmary
Replied on 03 May 2023
Hello, we are disappointed to hear you have had this experience today. We will pass your concerns onto the relevant team. We hope you are able to have your operation soon.
Provided by Care opinion
Information supplied by City Hospitals Sunderland NHS Foundation Trust