Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superb Department
Rated 5 stars out of 5
by Andrew Atkin - Posted on 01 December 2023
Visited the department this week and was treated with the greatest respect and care. All the staff were polite and couldn’t do enough to ensure I was relaxed and at ease. Great department.
Visited Urology on November 2023
Review titled Stepping Hill Hospital
Replied on 05 December 2023
Good morning, Thank you for taking the time to share this valuable feedback following your recent treatment in the Urology department. I was pleased to read that the care you received helped to out you at ease which is important. I will share your feedback with the Lead Nurse and Matron who will appreciate hearing this and share with the team. Kind regards Aoife Isherwood Patient Experience
Provided by Care opinion
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Review titled Lack of communication with family
by festivityyr86 - Posted on 20 October 2023
My mum was admitted to Stepping Hill hospital at 7 am to have a cancerous tumour removed from her bowel. She was first on the list for theatre. 12 hours have now passed and despite 2 phone calls no one seems able to tell us anything about what ward she is in or how the op went. Worse still was the nonchalant response to our concerns. I've found the communication from this hospital reprehensible!
Visited October 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 23 October 2023
Good morning, Thank you for sharing your feedback with us and I am sorry to read about the communication issues you faced while your Mother was receiving treatment. Please could you let me which area you were contacting so we can direct your concerns to them to action. You can do this by contacting me on Patient.Experience@stockport.nhs.uk Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by Paul Mooney - Posted on 18 October 2023
On 16/10/23 I attended the Interventional Radiology Dept by appointment…fact is my appointment was actually for 16/11/23!.. the error was 100% down to me. However I met the most helpful senior nurse who suggested my wife and I take a walk and come back within the hour and she would do her best to see if I could have my treatment carried out. We came back within the hour and she had everything sorted out, I had the treatment carried out by the Doctor and his assistant in the unit. Those three people epitomise all that is great about the NHS, they could not have been nicer, they know who they are and I’m very grateful to all three. I would not have been able to attend in November. Thank you.
Visited Orthopaedics on October 2023
Review titled Stepping Hill Hospital
Replied on 19 October 2023
Good afternoon, Thank you for taking the time to give us this valuable feedback. It was lovely to read about how supportive our Radiology team were when you attended the department. I will share your comments with the service Managers who will share with the team. I know they appreciate hearing kind words like this. Kind regards, Aoife Isherwood Patient Experience
Provided by Care opinion
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Review titled The wonderful care received by my father
by Christopher652 - Posted on 20 October 2023
In October 2023 my 89 year old father was admitted to Ward E3 in Stepping Hill Hospital with respiratory problems and a deep vein thrombosis. He was in the ward for eleven days as his condition worsened until he eventually passed away. The care he received throughout, from Doctors, Nurses and HCAs, was absolutely outstanding. Not only were they unerringly professional, they showed limitless compassion and care for him and the family members who came to visit. Nothing was too much trouble. They discussed the medical information about his increasingly complex conditions at every stage, explained complex issues in simple terms and helped us understand how his wishes would be best served. I cannot thank them enough for making a difficult experience so very positive and for giving my father such a dignified end to his life. My last thank you might seem a little strange but the cleaning staff took such pride in the ward, making sure everything was spotless and spreading a bit of humour and happiness to the patients as they worked.
Visited October 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 23 October 2023
Good morning, Thank you for taking the time to share this lovely feedback for Ward E3. First off, I am so sorry for the loss of your father but it was heartening to read about the compassionate care given to him, and you as his family, while he was under their care. This helps make these challenging times feel softer. I will share this feedback with the Ward team, Managers, Matron as well as the Domestic Manager as I know they will appreciate hearing this. Our best wishes are with you and your family during this time of loss. Kind regards, Aoife Isherwood Patient Experience Facilitator
Provided by Care opinion
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Review titled Endoscopy unit
Rated 5 stars out of 5
by Jason B Connolly - Posted on 16 October 2023
Had a appointment in the morning the staff were very friendly and helpful help me to relax doctor and nurses when doing the colonoscopy test was very helpful and nice helping to relax
Visited Diagnostic Endoscopy on October 2023
Review titled Stepping Hill Hospital
Replied on 17 October 2023
Good afternoon, Thank you for taking the time to give us this valuable feedback. Great to hear how much support you have received when you attended the Endoscopy unit which helped keep you relaxed for your procedure. Your comments will be shared with the team who will appreciate your feedback. Kind regards, Aoife Isherwood Patient Experience
Provided by Care opinion
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Review titled Wonderful pr op assessment nurses
Rated 5 stars out of 5
by Mrs Anne Shaw - Posted on 10 November 2023
Nurses so kind and lovely,very professional,I was so nervous but they put me at ease,the whole experience was good
Visited Colorectal cancer services on October 2023
Review titled Stepping Hill Hospital
Replied on 13 November 2023
Good afternoon, Thank you for taking the time to share your feedback following your recent assessment at Stockport NHS Trust. I was pleased to see that the support you received put you at ease and was kind. Your feedback will be shared with the pre-op Manager who will share with the team. They will appreciate hearing this. Kind regards, Aoife Isherwood Patient Experience Team
Provided by Care opinion
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Review titled I feel badly let down
by Leah90 - Posted on 31 October 2023
I am in my 70s. My GP in a phone conversation told me to phone for an ambulance to take me to hospital to have my asthma checked. They had phoned the ward, who would be waiting for me. As there was a 7-hour delay for an ambulance, a friend brought me in. I am still in A&E. No-one has asked me about my breathing or tested it. When I enquired, I was told I'd have to wait for the medical ward. No-one can tell me how much longer I'll have to wait. I've found the communication abysmal. I feel badly let down, as though no-one cares. Most of the staff are pleasant.
Visited October 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 01 November 2023
Good afternoon, I am sorry to read about your recent experience at Stepping Hill hospital Emergency Department. The department and hospital is experiencing periods of significant demand and unfortunately this is impacting on waiting times. I will share your feedback regarding the communication from staff with the team so they are aware and can address this going forward. Kind regards, Patient Experience Team
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Review titled Unplanned visit to A&E
Rated 5 stars out of 5
by Hazel - Posted on 12 October 2023
Having being advised by GP to visit A&E I was impressed with the handling of my condition as a walk in patient . I was told to follow the Urgent Care arrows which led me into the waiting room Yes there was a wait, but a busy unit with kind, considerate senior health worker and very kind considerable doctor. Both explained the treatment and possible outcomes - all good . Then with prescription in hand to pharmacy where tablets dispensed in 20 mins with full info given by pharmacist who gave time and explanation.
Visited Accident and emergency services on October 2023
Review titled Stepping Hill Hospital
Replied on 17 October 2023
Good morning, Thank you for taking the time to give us this valuable feedback, great to hear how much support you have received when you attended the Emergency Department and the Pharmacy. Your comments will be shared with the teams who will appreciate your feedback. Kind regards, Aoife Isherwood Patient Experience
Provided by Care opinion
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Review titled I cannot thank them enough for their care & support
by AngeMH - Posted on 07 December 2023
After suffering from a bad back for a while, I was shocked to find I was actually suffering from the condition myeloma. The amazing staff on the Laurel Suite have made my experience a very positive one. I cannot thank them enough for their care & support over the last few months.
Visited September 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 08 December 2023
Good morning, Thank you for taking the time to share this valuable feedback following your support at the Laurel Suite. I was pleased to see that you had a positive experience following a challenging diagnosis. Laurel Suite staff are indeed lovely and I have seen through my role the impact the support they have for their patients. I will share your feedback with our Lead Nurse who will appreciate hearing this and will be sure to share with the team. Kind regards, Aoife Isherwood. Patient Experience.
Provided by Care opinion
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Review titled Amazing midwives
Rated 5 stars out of 5
by Ella - Posted on 10 September 2024
I went at around 11pm on 5th September in labour. Had my baby at 6:25 the next morning. I just want to thank all the midwives/ student midwives that were on that shift overnight who were helping me. You were all so lovely and supportive and I wouldn’t have been able to do it without you guys. You are such a good team, you really made the experience a good one for me. This is my second baby at stepping hill, last time was also a great experience and you gave me a great experience second time round. I just want you all to know how good you are at your jobs. Kept me going even when I felt like I couldn’t do it anymore and I was getting too tired - my baby was delivered safely thanks to you. So thank you so much and keep doing what you are doing because you really are so amazing all of you!
Visited Maternity services on September 2023
Stepping Hill Hospital has not yet replied.
Information supplied by Stockport NHS Foundation Trust