St Thomas'
Westminster Bridge Road, London, SE1 7EHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled A terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2024
I suffer from severe chronic pain and can barely walk. I’ve been waiting for an appointment at this supposed centre of excellence pain clinic since last November. I had pinned all my hopes on this appointment. It was my last hope to diminish my pain and possibly recover my mobility. I was seen by someone with zero empathy and a dismissive and unsympathetic manner. He made it perfectly clear that he didn’t want me on the spinal cord clinic pathway and didn’t utter a single kind word. I was deeply traumatised and left the appointment in floods of tears. I cannot express the degree of my disappointment. I’d been battling with depression before this encounter and this was the final straw. I hope I never see that doctor ever again and wouldn’t wish such a horrible experience on my worst enemy.
Visited Pain Management on June 2024
St Thomas' has not yet replied.
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Review titled high dependency ward end of life care team
Rated 5 stars out of 5
by Chloe Williams - Posted on 17 August 2024
I could not thank the nurse’s more who looked after my nan who was placed in the high decency unit and the end of life team they took such great care of her although she could be very difficult when it came to watching her programs. As a 20 year old making very tough decisions for my nan they always ensured i understood everything to great details. I didn’t take any of the nurses name as it was such a difficult time but the australian nurses who looked after my nan was amazing and was there everyday and even sat and spoke to me and my nan and treated her a person instead a patient. There was one nurse who even came into the room with me after my nan had passed away and even hugged me and stayed with me until i had left. The end of life team was amazing and they support me the whole time and made sure i was okay while making very tough decisions and ensure i was taking care of myself during this time. My nan passed away peacefully on 10/06/2024 and she has such great care and i hope the nurses are receiving the praises they deserve as they looked after jenny so much.
Visited Intensive Care on June 2024
St Thomas' has not yet replied.
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Review titled Terrible Unorganised staff
Rated 1 star out of 5
by Ppjays - Posted on 18 May 2024
My daughter recently returned home after giving birth to her first baby. We were informed that a midwife would contact her within 24 hours to check on her and the baby. However, it's been 5 days and no one has shown up or called. She was also supposed to see her health visitor on the 5th day but she's still waiting to see a midwife. This lack of care is extremely concerning, and I believe it's important to report this negligence for the well-being of my daughter and her newborn. The staff on the labor ward was incredible - they were highly effective, caring, and understanding. However, upon entering the postnatal ward, I encountered midwives who were quite rude and contradictory. Each staff member seemed to provide different information, and overall, they were unfriendly, unhelpful, and displayed bad manners. The behavior described can potentially lead a mother to experience feelings of sadness and isolation. It seems like they don't care, as all they do is complain. New mothers and their babies deserve empathy and support, and none off them gave this to my daughter.
Visited Maternity services on May 2024
St Thomas' has not yet replied.
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Review titled Cardiacs service pre post op
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2024
I know of someone who had surgery postponed a few times when this person got down to Theatre her op was cancelled in situ ( open heart surgery).
Visited Cardiothoracic surgery on April 2024
St Thomas' has not yet replied.
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Review titled Brilliant care
Rated 5 stars out of 5
by Karen - Posted on 14 April 2024
Having undergone surgery under the plastics surgery team, I want to say a big thank you again for the care you gave me on my recent visit. My surgeon and her team were excellent. She showed kindness and compassion and is a credit to the hospital and the NHS. You have given back my confidence. I will always be grateful.
Visited Plastic surgery on April 2024
St Thomas' has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Barry Sustins - Posted on 06 May 2024
Thank you to all the staff of page ward from 30 /4/24 3/5/24 I was there after stomach op such brilliant staff two in particular really helped me through I wish I could remember names . Look if your going to be unwell try to be there to do it Thank you Barry Sustins
Visited Gastrointestinal and Liver services on April 2024
St Thomas' has not yet replied.
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Review titled Wow Amazing experience so far
Rated 5 stars out of 5
by Jessica Smart - Posted on 06 March 2024
I’ve been placed under high risk pregnancy soon to be mum. All staff from the Doctors to midwives to support workers especially in the Wednesdays Obstetrics Hypertension clinic have been so caring, considerate, with effective monitoring and communication. No question is ever too much and they go above and beyond to make your journey as comfortable as possible. After experiencing other hospitals this is by far the best in terms of you and your baby’s care. Thankyou to all staff that have paid so much attention to every detail I look forward to my weekly visits!!
Visited Maternity services on March 2024
St Thomas' has not yet replied.
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Review titled Fantastic prenatal care
Rated 5 stars out of 5
by Graz - Posted on 09 March 2024
I started my maternity care in Sept 23 and delivered in March 24. I self referred from another London borough. My first delivery was a tough experience with large blood loss and I wanted to make sure I'm choosing the best professionals available in case of complications this time round. Pre natal service was great. Appointments were booked for me and notifications were sent well. Ahead of time. I never had to wait long when I came to the appointments. Everyone was very attentive, respectful and nice. Referrals were processed quickly too. I have been referred to obstetrician team right away due to previous problems.OBs were very good and I felt my case was really looked and and considered individually rather then just getting " by the book" responses (which was the case in Royal London Hospital during my first pregnancy). All the appointments and test results were visible online too. I ended up having a planned c section, medically recommended, and decided to opt for it. The doctors took time to explain risks clearly as well. As risks of alternative options. On the day everything was very smooth. Staff at the theatre was excellent. I has some minor complications which were dealt with quickly too. Immediate Post op room and service very good too, I felt well looked after and safe. Post natal ward experience was worse but still good. The shared room was uncomfortably hot. The ward felt understuffed too, most prominent evidence of it was a very long time to get discharged, nearly 24th after doctors gave green light. I had relatively easy recovery time, no complications for either myself or baby and I established breastfeeding very quickly so I felt a bit "neglected" but other ladies in the shared room were getting more specialist support / care as per their needs. Midwife led part of the Discharge was very long, nearly 24h after the doctors signed off which was very frustrating.
Visited Maternity services on March 2024
St Thomas' has not yet replied.
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Review titled Caring and super efficient.
Rated 5 stars out of 5
by Colin Biddulph - Posted on 15 February 2024
A big thank you to all in Plastics and the Hand Trauma Unit for the superb treatment and care I have received over the past week. Your knowledge and swift actions have helped my arm heal quickly and hopefully fully. Once again thank you.
Visited Plastic surgery on February 2024
St Thomas' has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
Sunday was my 1st experience at St Thomas a&e. I was so impressed and happy with their fast, friendly and attentive care. Within 2 1/2h I had seen a doctor twice, had a heart monitor and chest xray. All staff were friendly and helpful and working efficiently. I’m very pleased I went there.
Visited Accident and emergency services on February 2024
St Thomas' has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust