St Mary's Hospital (HQ)
Praed Street, London, W2 1NYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The best gynecology department
Rated 5 stars out of 5
by Viktorija - Posted on 25 May 2023
I've been coming back to the hospital every year for the last 5-6 years, met more than one doctor and staff member and all of them are just the best people on earth. As we know, you normally don't go to the clinic as such with no issues but everyone makes you feel very comfortable, explains everything as much and as clearly as possible. The most stress free experience you can get in such situations!
Visited Gynaecology on May 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
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Review titled Great service in A&E
Rated 5 stars out of 5
by Celia Bateman - Posted on 23 May 2023
Attended with knee pain and was seen quickly and efficiently. All the staff I met were friendly, courteous and professional and I was seen, x rayed, diagnosed and given crutches and painkillers all in under 90 minutes - very impressive service
Visited Accident and emergency services on May 2023
Review titled St Mary's Hospital (HQ)
Replied on 02 June 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. We appreciate and value your comments.
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Review titled Bad receptionest
Rated 3 stars out of 5
by Ali Ali - Posted on 08 May 2023
Am suffering from noise and hearing problem and was advised to walk in at Audiology for a test on Tuesday or Thursday so on Wednesday and asked the receptionist at the Audiology Desk about the time and 100000% told me from 9-12 and 1:30 to 4 on both days so I said I will come then after 1 so I can finish my prayers first. Next day Thursday arrived at 2:15 pm and the moment I walked in and the way the lady behind the desk who I spoke to the day earlier was not at her best mood. a grim face and serious tone she said yes so i was trying to show her the referral and said am her for the test I spoke to you about yesterday and she started to say oh am not crazy i didn't say that i told you Thursday is 9-12 and Tuesday is 1:30-4:00 which was not true as on the day i asked she was with another lady sitting behind the desk... However am not well and bad sound or the way she was ignorant and arrogant talking to me that way made me really upset so I asked her not to be rude and asked her politely to shut up... Am shocked at her way of receiving patient. its a hospital and if you cant be nice then better shut it down its more appropriate then to have staff with this attitude... thanks for reading..
Visited Audiology services (community) on May 2023
Review titled St Mary's Hospital (HQ)
Replied on 09 May 2023
Dear Ali, Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise for your poor experience with our Audiology Department at St Mary’s Hospital. We would really like to speak to you and be able to look into this further. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net Kind Regards Chris Patient Advice and Liaison Service
Information supplied by Imperial College Healthcare NHS Trust