St James's Hospital
Beckett Street, Leeds, West Yorkshire, LS9 7TFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thanks to the "back room staff' in respiratory medicine
Rated 5 stars out of 5
by Simon Rose - Posted on 14 May 2024
Simply wanted to acknowledge and thank the staff involved in rescheduling a telephone consultation for. me. My incoming call was picked up almost instantly, the staff member went off to check with a clinician and promised to call me back. Within 3-4 minutes the call arrived and the problem solved. This may seem small fry when compared to life threatening surgery, but it was hugely appreciated. The Leeds Trust set an example that other major hospitals should learn from. I write as someone who has being unable to contact anyone medical or administrative by phone or text, on a ward at University College Hospital London for the past 24 hours. And I regret to say this is their shameful 'standard'. So thanks to all at St James and Leeds General Infirmary.
Visited Respiratory Medicine on May 2024
St James's Hospital has not yet replied.
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Review titled Omission of Signage in Online Appointment Notifications
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2024
I am pleased with the paper less invitation to attend clinics but the lack of signage is a significant cause of distress, anxiety and panic, especially for patients attending when other reception areas are not manned. My experience to locate the Breast Clinic was a nightmare this morning. Kindly help l.Thanks.
Visited Breast Surgery on May 2024
St James's Hospital has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
My mother has been cared for in Ward j31 of the Becket Wing. All the staff were very caring and patient in difficult circumstances. Their professionalism was outstanding.
Visited Don't know on April 2024
St James's Hospital has not yet replied.
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Review titled You saved my life - what else matters?
by Alan Noel Perkins - Posted on 26 March 2024
I almost collapsed in reception, could not breathe and honestly believed I was not going to make it. Thankfully, the lady receptionist on admissions leapt into action and got me straight through to the team before making my wife fill out my details. It may only be another day at the office to you guys, but the care and professional treatment I received could not have been bettered. With your help and the aid of nebulisers etc, you brought me back, when both myself and my wife genuinely believed this was a major problem. I suffer from Copd and Asthma, I also have other health problems ‘so it could have been reality, that I could easily have died. I had never before experienced Copd problems so acute as I was a bit naïve about the condition. I have to thank you all again for your help, After 4 days, I am now back home. I also want to thank those patients who had to wait even longer to see the team (after waiting who knows how long), just for me to jump the queue. I heard nobody complain, which I would have expected, and I hope they all got seen very soon after and I feel sure that they will have received the same magnificent care that I had. One final point I would make is how appalled I was, when on the ward, I heard so much verbal and racist abuse from other patients who were shouting, swearing and carrying on at the very people who were trying to help them. In two cases it was simply because they didn’t get a nicarette spray! One man in particular who was being aggressive over such trivial matters was so bad, myself and other ward members were suggesting security remove him from the hospital grounds, but the staff just got on with it and continued to give him the best care and attention. That is dedication! People have to realise, this is a teaching hospital and many of the staff are only weeks or months into a job, and many come from other countries (thankfully) and often struggle to be understood, but they are still doing everything they can to help the very people who look down on them and abuse them. Thank you all so much in A&E, Wards J27 and 84 at St James. To me, you are all legends!
Visited Respiratory Medicine on March 2024
St James's Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 04 March 2024
I was in for thyroid surgery and I could not fault the team of doctors, nurses, porters, receptionist. They were all so caring and lovely. Thank you for all your help and support whilst I was there. You all are amazing 👍👏
Visited Endocrine and thyroid surgery on February 2024
St James's Hospital has not yet replied.
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Review titled Incredibly caring staff
Rated 5 stars out of 5
by Esther Luke - Posted on 05 March 2024
I spent Monday-Saturday last week in Gledhow wing. Moving from antenatal ward to delivery suite and then post natel. I couldn't praise the staff enough for their care it was amazing. When they are obviously short staffed they still somehow manage everything
Visited Maternity services on February 2024
St James's Hospital has not yet replied.
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Review titled Exceptional great care and attention
Rated 5 stars out of 5
by Anna Owusu Ansah - Posted on 18 February 2024
I had fears opting for vaginal birth though I really wanted to go for it . My previous CS was less than 18months but increasing my chance of scare rapture in VBAC However right from maternity assessment and delivery unit I was given extremely best support with my decision for VBAC . I successfully delivered vaginally . The doctor and midwives on duty that day were extremely amazing , caring, empathetic,and loving . I felt loved in every stage of my delivery and I so felt I was the only patient in the unit that day because they were all over and around me every second. Such great midwife offering exceptional service . Good job guys . I am forever grateful for all the love and attention
Visited Maternity services on February 2024
St James's Hospital has not yet replied.
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Review titled Great but overburdened
Rated 3 stars out of 5
by Anonymous - Posted on 20 February 2024
The liver clinic team were exceptional, start to finish. However, I’ve never had so long a wait for a blood draw. Only one phlebotomist on duty. With only one patient ahead of me I still waited nearly 45 minutes to be seen.
Visited Gastrointestinal and Liver services on February 2024
St James's Hospital has not yet replied.
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Review titled Wonderful Caring Service
Rated 5 stars out of 5
by Garry Lobley - Posted on 28 January 2024
I have just had a Thyroid operation and the treatment and care I received from every member of staff was exemplary.I am also undergoing treatment for Prostate Cancer and the team in Oncology are really superb a total credit to St James hospital and the NHS.
Visited Prostate Cancer Service on January 2024
St James's Hospital has not yet replied.
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Review titled Brilliant team
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I visited today for an outpatient Colposcopy. I was very nervous but the staff were so friendly and supportive throughout. I was made to feel at ease by the specialist nurse as she explained the procedure first and also went through what my cervical screening results meant. Following the procedure I was made aware of next steps and that they were confident that there are no abnormalities. I can’t thank the team for making an unpleasant procedure bearable and making me feel better about future appointments.
Visited Gynaecology on January 2024
St James's Hospital has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust