Springfield Hospital
Lawn Lane, Chelmsford, Essex, CM1 7GUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Appointment processes are poor
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
Trying to book a radiology appointment privately at Springfield Hospital but processes are unnecessarily tedious and not timely. Called for an appointment and I was asked to email a referral letter. This done, I then waited an hour and called back only to be told that even though the email had been received, it now needed to be loaded onto the system before they would make contact to offer times. The reason I go privately is to avoid waiting times and sitting around waiting to be contacted, especially navigating this around work and meetings. I cannot understand why one cannot book the next availability so I can get on with planning. Other hospitals are much more efficient! Springfield hospital is becoming an expensive NHS. It may be better use of my time travelling into London.
Visited Don't know on August 2023
Review titled Springfield Hospital
Replied on 20 October 2023
Hello, we are sorry to hear you did not have a good experience with us. If you would like us to look into this in more detail, please submit a feedback form via our website - https://www.ramsayhealth.co.uk/feedback. Kind regards, Springfield Hospital
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Review titled microsuction
Rated 2 stars out of 5
by Anonymous - Posted on 20 July 2023
paid for two ears for microsuction done one only could not do other but got charged for two , wanted to go back and do other but wanted me to pay again.not happy
Visited Ear, Nose & Throat on June 2023
Review titled Springfield Hospital
Replied on 20 October 2023
Hello, we are sorry to hear you did not have a good experience with us. If you would like us to look into this in more detail, please submit a feedback form via our website - https://www.ramsayhealth.co.uk/feedback. Kind regards, Springfield Hospital
Information supplied by Ramsay Healthcare UK Operations Limited