Southmead Hospital
Southmead Road, Westbury-on-Trym, Bristol, Avon, BS10 5NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care given
Rated 5 stars out of 5
by Julie Probert - Posted on 25 August 2023
Attended the A&E department with my mother who had had a fall and injured her wrist.From the lady on reception to the lady who put her cast on, the staff were caring and just lovely.The doctor put her at ease straight away, she was so nervous and anxious but he soon had her laughing and was so professional and caring.The ladies in the plaster room were lovely and put her at ease while they were manipulating her wrist. The department was extremely busy but the care and attention she recieved was great.Thank you.
Visited Accident and emergency services on August 2023
Review titled Southmead Hospital
Replied on 29 August 2023
Dear Julie Thank you for taking the time to leave such kind comments. I am pleased to hear that your mum has had such a positive experience, it can be a very scary environment, I hope she continues to make a good recovery. I will pass your comment to the teams that looked after her. With best wishes Leanne Malpas Complaints Manager
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Review titled Neglect in A&E
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2023
Brought in by ambulance with query spinal cord compression. Sat nearly 5 hrs, no pain control nor fluids offered. Was in severe pain and very tearful No accessible seating so laid on floor which nurses found acceptable. Seriously unpleasant attitudes from some nurses, disinterested and actively failing in Duty of Care. Appeared to see me as a 'problem patient's for expressing I was in pain. At least 2 nurses I would never want to meet again. Later I had great care when moved from main a and e, but that horrible first 5 hours leaves me never wanting to come to southmead again. I gave breast cancer, however have completely lost faith in this hospital. Sad and badly run place.
Visited Accident and emergency services on August 2023
Review titled Southmead Hospital
Replied on 11 September 2023
Dear patient I am so sorry to hear of your experience in our Emergency Department. We would value the opportunity to investigate further and so if you would like to raise this as a formal complaint please email us with your details and a fuller account of your experience to complaints@nbt.nhs.uk With kind regards Leanne Malpas Complaints Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Kate Elliott - Posted on 19 July 2023
Just wanted to say a big thank you to the nurses in the colposcopy clinic. They were so friendly and reassuring and explained everything really clearly. I felt at ease straight away and the procedure was quick and painless!
Visited Gynaecology on July 2023
Review titled Southmead Hospital
Replied on 25 July 2023
Dear Kate Thank you so much for taking the time to leave such kind feedback, I will ensure that it gets to the right team. I do hope that all is well following your procedure. with best wishes Leanne Malpas Complaints Manager
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Waited 8 hours in a noisy corridor for a bed, up against a burning hot window, an uncomfortable chair and opposite a busy staff room. Was told at 18.00 that I had to have whatever was left after the whole ward had had there pickings from the food trolley. There was nothing left that looked edible so had to go and buy myself something from Costa coffee. Nutritional value obviously not a thin g here. I'm unable to lift my arms, was offered paracetamol as pain relief. As if that's going to cut a raging myalgia. Nurse just walked out of door ignoring my pain score of 9. Not only that I can't actually get the tablets from my hands to my mouth. If you ever find yourself anywhere near ward 8a I would run 100 miles the opposite way.
Visited Don't know on June 2023
Review titled Southmead Hospital
Replied on 19 June 2023
Dear Patient Thank you for taking the time to feedback, I am so sorry to hear of the experience that you have described. We would value having the opportunity to investigate further and so if you feel that you would like to raise this as a complaint please contact us via the email complaints@nbt.nhs.uk giving us your details and the dates that you were on 8a and we would be happy to take this forward. with kind regards Leanne Malpas Complaints Manager
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Review titled Competent and Comprehensive Staff
Rated 5 stars out of 5
by Madison - Posted on 05 June 2023
I couldn't have asked for a better experience being supported by the Minor Injuries Team - staff were competent and kind reaffirming that it was a good thing I had come in. They were comprehensive undertaking a few different tests just to make sure. I walked out with a prescription in hand and felt very supported. All in all I was there for just over 2 hours and seen by 2 different individuals not including the consultation nurse and reception staff at the front. Really pleased with the support that I received.
Visited Accident and emergency services on June 2023
Review titled Southmead Hospital
Replied on 07 June 2023
Dear Madison It is lovely to hear such positive feedback and I thank you for taking the time to do this. I will ensure that the team hear your kind words and I wish you well for your continuing recovery. Wish best wishes Leanne Malpas Complaints Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah Mcbride - Posted on 05 June 2023
From A&E to ward 34 swift competent and friendly treatment. Day nurses excellent in terms of approach and treatment of my husband. Consultants gave full and clear reports of medical treatment throughout which was very much appreciated
Visited Neurophysiology services on June 2023
Review titled Southmead Hospital
Replied on 07 June 2023
Dear Sarah Thank you so much for taking the time to leave such positive feedback, I will be sure to pass it on to the relevant teams. I wish you and your husband well and hope he continues to make a good recovery. With best wishes Leanne Malpas Complaints Manager
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Review titled Appalling
Rated 1 star out of 5
by Lucy Harris - Posted on 04 May 2023
Don’t come into A&E at night … you will be largely ignored even if in excruciating pain. No observations for 1 & half hours after arrival, filthy room, urine sample left in sink from another patient , even paramedics horrified
Visited Accident and emergency services on May 2023
Review titled Southmead Hospital
Replied on 09 May 2023
Dear Lucy I am so sorry to hear of your experience, we would really value some more information regarding your visit to A&E particularly if you would like us to investigate further and raise as a formal complaint, please contact us on complaints@nbt.nhs.uk with as many details that you can remember and we would be happy to take this further. Best wishes Leanne Malpas Complaints Manager
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Review titled Ethical and fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2023
Could not fault the A&E department for my husband. After a real scare the previous evening, we arrived in A&E to welcoming staff and a clean waiting area. The staff were so informative and caring it made us feel in professional hands. Thank you so so much for making us feel reassured.
Visited Accident and emergency services on May 2023
Review titled Southmead Hospital
Replied on 22 May 2023
Dear patient Thank your for taking the time to leave such wonderful feedback. The team in ED work so very hard and positive comments are a real boost for them. I will ensure that they receive your kind words. I do hope that your husband continues to recover well and wish him the best. Kind regards Leanne Malpas Complaints Manager
Information supplied by North Bristol NHS Trust