Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Chest X-ray
Rated 3 stars out of 5
by Anonymous - Posted on 04 June 2023
Visited for chest X-ray, receptionist was fine but when called in both people doing X-ray clearly did not want to be there and see patients as a nuisance ,spoke to me very abruptly not the slightest bit of friendliness ,maybe a bit of empathy wouldn’t go a miss , and 2 to 3 weeks before GP gets results seems crazy
Visited Don't know on June 2023
Review titled Solihull Hospital
Replied on 07 June 2023
Dear patient Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our imaging department was not a positive one, in particular the issues you encountered with staff, the lack of empathy and the time it has taken to get results. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Wonderful, efficient service
Rated 5 stars out of 5
by Teresa McGovern - Posted on 12 June 2023
I can't emphasize enough how grateful I am to everyone who works within the Breast Clinic at Solihull Hospital. I was dealt with with such compassion and understanding by every member of the team. It was truly uplifting.
Visited Breast cancer services on June 2023
Review titled Solihull Hospital
Replied on 19 June 2023
Dear Teresa Thank you so much for taking the time to provide feedback about Solihull Hospital. We are delighted to hear about the excellent service you received at the Breast Clinic and that you were treated with so much compassion and understanding by the whole team. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Doctor and Appointment Service
Rated 1 star out of 5
by Anonymous - Posted on 26 June 2023
we got the appointment in urgent by phone and we booked the appointment for my daughter, at solihull hospital specifically, your clinic is: the paediatric clinic at paediatric outpatients on monday 26th june 2023 at13:30 pm we get her from school for a half day and booked a taxi to the hospital after waiting around 40 minutes a nurse came and asked to go home because the doctor did;t turned up and it's normal he does always do the same. my question and complaint is if the doctor is not available why did';t they called us to not come ...... I am going to write this to MP as well.
Visited Children's & Adolescent Services on June 2023
Review titled Solihull Hospital
Replied on 28 June 2023
Dear relative Thank you for taking the time to provide feedback about Solihull Hospital. We are really sorry to hear that your experience with our Paediatric clinic was not a positive one and that there were serious communication issues around your daughter's appointment. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by Heart Of England NHS Foundation Trust