Solihull Hospital
Lode Lane, Solihull, West Midlands, B91 2JLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great professional service
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2024
Having recently successfully undergone robotic prostatectomy at Solihull on 2nd August, (and thank you to all the staff involved in the tests and surgery), I attended the Urology hub this morning for catheter removal. In keeping with the service that I have received throughout this process the staff were friendly, re-assuring and highly professional and are a credit to the hospital and NHS. Thank you so much
Visited Urology on August 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Patient Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've received when undergoing robotic prostatectomy and visiting the Urology hub and that staff have been friendly, reassuring and highly professional. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Brilliant hospital.had 2 major
Rated 5 stars out of 5
by Philip bayliss - Posted on 18 August 2024
Had 2 major ops and 3months chemo previously.today 8/15am had colonoscopy.the whole team as before were friendly.kind and totaly proffesional.i have been so lucky for the treatment received from consultants and all other staff.truly worth there weight in gold.many many thanks.
Visited Diagnostic Endoscopy on August 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Philip Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving during your two major procedures and chemotherapy. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And if you would like to provide any more written information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent experience
Rated 5 stars out of 5
by Mr David watson - Posted on 19 July 2024
My wife was seen at short notice due to a Flare up of arthritis struggling with her medication got say absolutely fantastic in sorting her medication out very informative the rheumatologist department is excellent..
Visited Rheumatology on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear David Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care your wife received in the Rheumatology department. If you would like to provide any more information or further feedback about your wife's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing Service
Rated 5 stars out of 5
by Julia Gillis - Posted on 04 July 2024
I visited UTC for the first time today and was so impressed with the service I received from the reception staff to the medical practitioners. Very short wait time and a speedy diagnosis. Just wanted to say 'thankyou'.
Visited Urgent Treatment Centre on July 2024
Review titled Solihull Hospital
Replied on 17 July 2024
Dear Julia Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear how pleased you were with your experience at the Solihull Urgent Treatment Centre - in particular the short wait to be seen and the speedy diagnosis. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Orthotics department
Rated 1 star out of 5
by Tiffany Hesson - Posted on 07 November 2024
My son, who is now six years old has been seeing the Orthotics department for a number of years now, but I have been terribly dissatisfied with the service. My son needs a mandatory neck brace and it is taken over one year to be ordered and the neck brace still has not arrived. This has left my son with permanent Mark size his neck as he is wearing the wrong neck brace and all medical staff are aware. I’ve tried to call the Orthotics department several times each week with no joy and no one is ever there to help, this is leaving permanent damage to his neck and neck brace still is not there and no one can tell me when it will arrive
Visited Children's & Adolescent Services on July 2024
Review titled Solihull Hospital
Replied on 09 January 2025
Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you are your son's neck brace has not arrived. if you are still awaiting the neck brace, please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Patient Experience Team
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Caroline Cottom - Posted on 23 July 2024
I attended Dermatology for Mohs Surgery Treatment on the 12th July. The treatment I received was excellent both from the Surgeons and Nursing and Care staff. Everyone went out of their way to help and were reassuring as I was terrified. The whole atmosphere of the Department and the Hospital is very calming and you feel welcome. In fact, it was a pleasure to be there and to receive such brilliant treatment. So, anyone who is concerned that they have to go in for treatment, do not be, you will get the best care and attention, like I received. Thank You to all concerned. Caroline Cottom
Visited Dermatology on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear Caroline Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from the Dermatology team - in particular the calming atmosphere and warm welcome you received from staff. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Bad experience
Rated 3 stars out of 5
by Emma Garner - Posted on 19 July 2024
I had a physiotherapy appointment today. When I got there the receptionist told me that he had been rescheduled. They had apparently sent a letter out. Which I did not recieve. When she reprinted the letter it stated I had cancelled the appointment & they rescheduled it. But I have not done this & lost half a day's pay to attend this appointment! Receptionist told me my appointment had been rescheduled due to my physiotherapist not being there. I have tried to ring multiple times & no one is answering the phone.
Visited Physiotherapy on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear Emma Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that there have been issues with your physiotherapy appointment and apologies for any stress or inconvenience this has caused. If you still haven't heard anything about a re-scheduled appointment please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Bad experience after discharge from hospital
Rated 3 stars out of 5
by Anonymous - Posted on 25 July 2024
I was admitted for 4 days. The nurses were great and I was well looked after. The food was not good. Unfortunately the problems started after I was discharged with a catheter. I was told I would receive an appointment within 2 to 3 weeks. I waited 4 weeks and called them only to discover that I hadn't been referred to urology to have the catheter removed. The person who discharged me didn't do a referral. Instead of helping and sorting it out they gave me a number to call and do it myself. I called and left a message on the answer machine and nobody has bothered to call back. I'm now stuck with a catheter which I have had for nearly 5 weeks now and nobody replying or interested.
Visited General Surgery on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear Patient Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the slightly delayed response. Whilst we are pleased to hear that you are happy with the care you received as an inpatient we are sorry to hear that you were unhappy with the food and that there have been significant delays getting your catheter removed. If you still haven't heard anything about your catheter removal please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Outstanding care from Epoc team and all Ward 12 Staff
Rated 5 stars out of 5
by Christine Coles - Posted on 05 August 2024
Our daughter had planned surgery early in July 2024. The whole experience was extremely positive. All staff were very caring, attentive and responsive to her individual needs as a patient, using their obvious skills and experience to provide excellent standards of care provision. We felt safe leaving her in their care knowing she would be well attended to. Even though they were obviously busy, all staff appeared happy in their work and worked well as a team communicating clearly and effectively. This includes Nursing, Medical, Therapy and ward administration staff. The small size of Solihull hospital appears to benefit both patients and staff providing a welcoming supportive environment. I am very happy to recommend Solihull hospital to others.
Visited Gastrointestinal and Liver services on July 2024
Review titled Solihull Hospital
Replied on 23 August 2024
Dear Christine Thank you so much for taking the time to provide feedback about Solihull Hospital - apologies for the delayed response. We are delighted to hear about the excellent care your daughter received from the whole team when she came in for planned surgery - in particular the clear and effective communication. If you would like to provide any more information or further feedback about your daughter's experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2024
According to what I found on the internet you can attend either as a referral from 111 or walk in. Apparently walk in is only minor injuries. So something small but concerning like a rash on a child you have to go through the 111 service. Which can take hours to get the same result of attending the place. Why not advertise the place as a 111 referral unit? Attended Redditch A & E instead, lovely staff and seen quickly for what was, as suspected, a harmless rash. Can’t see the point of the unit, may as well not bother and go straight to an actual hospital that will see people.
Visited Urgent Treatment Centre on July 2024
Review titled Solihull Hospital
Replied on 31 July 2024
Dear Patient Thank you for taking the time to provide feedback about Solihull Hospital – apologies for the delayed response. We are really sorry to hear that you are unhappy with the services offered at teh Solihull Urgent Treatment Centre. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by Heart Of England NHS Foundation Trust