Scunthorpe General Hospital - Ratings and reviews
Reviews
-
Review titled Fantastic throughout
Rated 5 stars out of 5
by natalie holmes - Posted on 27 January 2024
I had a bad experience with Hull Royal on Wednesday and was then sent from pillar to post by other medicals. On the off chance I travelled to Scunthorpe yesterday and I cannot fault my experience one bit. I was cared for, treated well and every single one of the staff members were polite and helpful. I spent the day in the Same Day Emergency Care Ward. The way the hospital works and triages just completely makes sense and is really positive. I was seen quickly and despite being there until gone 8pm from 11am, at least my wait was constantly for the next thing, and not just waiting for the sake of it. I would highly recommend and would love to thank all for their help.
Visited Don't know on January 2024
Scunthorpe General Hospital has not yet replied.
-
Review titled State of ward
by Julje66 - Posted on 08 January 2024
My mum was recently on the stroke unit at Scunthorpe and while her care was very good, and she made a good recovery, the appalling state of the ward was shocking! Broken cracked floors with tape stuck to them, curtains hanging off windows, grubby walls, chipped tables and lockers. Not a cheery, nice environment to recover in for patients. It's a stark contrast to the shiny new A&E. It's not a good advert for Scunthorpe hospital
Visited December 2023
Provided by Care opinion
Review titled Scunthorpe General Hospital
Replied on 08 January 2024
Good Afternoon, Thank-you for taking the time to post about your family member's experience. We are pleased to hear the care provided to her was of a very good standard and delighted to hear she is making a good recovery. With regards to the Stroke Unit environment, I am sorry that the area your mum was cared for unsatisfactory. This has previously been highlighted to our Estates Team and I shall share your feedback with the Medicine Divisions Senior Nurse Team also, this will enable them to investigate the matter further. If you need to provide us with further details or information please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2023
I attended an appointment in gynaecology sun 10 dec. Appointment time 12.30. Arrived at 12.00 seen straight away. Receptionist, doctor, nurses so kind, professional and informative and made me feel so relaxed about everything I had done. I was leaving the hospital before the time of my appointment. Lots of criticism of NHS but any dealings I have had have always been positive. If possible please pass on my comments to all involved with my appointment and thank them for making a difficult day so easy
Visited Gynaecology on December 2023
Review titled Scunthorpe General Hospital
Replied on 13 December 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled Very Good Service
Rated 5 stars out of 5
by Donald Rhodes - Posted on 14 December 2023
Attended Dermatology Outpatients for a check of skin lesions. The service at the clinic was very good indeed. Seen on time. All staff, admin and clinical, were professional, friendly and thorough. Consultant called in to check one issue but this was done promptly and without fuss. Thoroughly satisfied. The only unsatisfactory thing was the horrendous trial of finding a parking place. None on site and had to scour the surrounding streets and was nearly late. But for that would have been a resounding 5 stars.
Visited Dermatology on December 2023
Review titled Scunthorpe General Hospital
Replied on 15 December 2023
Good Morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). However I am sorry to hear of your difficulty with car parking - please be assured that these issues are frequently discussed within our patient experience forums. The Trust continues to monitor car parking concerns and explore alternative solutions. Once again, thank-you for sharing your positive experience from our Outpatient services. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled Wonderful care
Rated 5 stars out of 5
by Lauren - Posted on 12 December 2023
I attended GAU on the 9th and due to complications ended up being admitted for a few days. All staff were so incredibly kind and compassionate. Nurses were extremely caring and considerate for not only myself but my partner too, offering him food/drinks and keeping us both reassured. The team have such a great personality and contributed to us remaining calm and relaxed throughout the stay. It would have been a lot more daunting if it weren’t for how kind and wonderful everyone was. Thank you very much to all!
Visited Gynaecology on December 2023
Review titled Scunthorpe General Hospital
Replied on 13 December 2023
Good Afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled Exemplary Consultant & Staff
Rated 4 stars out of 5
by Christine Dale - Posted on 15 April 2024
I have attended the Endocrinologist Dept since 2016 for a condition to be monitored & eventually surgery Feb 2023. I can’t thank the Consultant enough. I always felt well informed about my condition throughout each appointment. He was approachable, very helpful, a nice manner & always very pleasant as were his staff throughout the past eight years.
Visited Endocrinology and Metabolic Medicine on December 2023
Scunthorpe General Hospital has not yet replied.
-
Review titled Poor show
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2023
Recently had family in ward 17, Normally highly rate the care and compassion at Scunthorpe hospital but this time it's been an awful experience Family member went in with breathing difficulties, waited nearly 2 days to be admitted to a ward (obviously can't be helped) Once on a ward no communication from staff, no updates on health or any information in what was actually happening and what care was being received. Third day we arrived to find are family member had got a water infection.. having hallucinations for example seeing people that wasn't there and very confused to which we had to suggest to the nurses to test for a water infection as they just thought he was 'playing up'!!! We had nurses coming to do observation who told us 'this isn't actually my job I'm a band 2 nurse and it should be a band 3 nurses job!!.. just fills you with confidence... Overall attitude and respect to patients from staff was shocking
Visited Don't know on December 2023
Review titled Scunthorpe General Hospital
Replied on 21 December 2023
Good Afternoon, We're extremely sorry to hear of your family member's experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you, your family member and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled Caring staff in impressive new A&E department
Rated 5 stars out of 5
by Elizabeth Gregory - Posted on 17 November 2023
I visited A&E with my father yesterday .We only had to wait about ten minutes before he was seen . At each stage ,from triage to having tests , he was treated with dignity and a high level of care . Despite being a very busy unit dealing with such emergencies each member of staff exuded positivity and professionalism in the new A&E environment which supported this atmosphere . Little things added to this overall feeling of care , in a rare quiet moment , when we had been there several hours , one nurse brought me a cup of tea and biscuit , a small ,welcome gesture that made me feel cared for too . Thank you to all the team at A&E .
Visited Don't know on November 2023
Review titled Scunthorpe General Hospital
Replied on 20 November 2023
Good Morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled learning difficulty
Rated 5 stars out of 5
by lee - Posted on 25 November 2023
Attended a&e today and straight through. I have a learning disability and they were brilliant. They explained everything and made sure i was comfortable and understood everything that was happening
Visited Major trauma on November 2023
Review titled Scunthorpe General Hospital
Replied on 28 November 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
-
Review titled Phlebotomy appointment
Rated 5 stars out of 5
by S Thomas - Posted on 22 November 2023
Accompanied my mother to her appointment today 22/11 Despite us not having the correct paperwork and my mother being uncooperative due to dementia the whole dept and nurses were amazing They went out of their way to accommodate mum and were so very kind to her I cannot thank them enough for their kindness
Visited Haematology on November 2023
Review titled Scunthorpe General Hospital
Replied on 24 November 2023
Good Evening Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team(s). Kind regards Simon Treacher Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion