Scarborough Hospital - Ratings and reviews
Reviews
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Review titled Beyond any expectations !
Rated 5 stars out of 5
by denis - Posted on 25 February 2024
After suffering the worst ailment experienced in seven decades the treatment given in A&E followed by six days in Oak Ward was one of the greatest weeks I've ever lived. I humbly thank the many souls involved.
Visited Accident and emergency services on January 2024
Scarborough Hospital has not yet replied.
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Review titled Excellent communication
Rated 5 stars out of 5
by Wendy Morris - Posted on 14 January 2024
Thankyou for the empathic and professional care my dad received today in A and E Scarborough.Dad cannot express himself as he would like and I have been able to telephone and discuss this with staff. I feel we have been listened to and dad's experience has been a lot calmer because of this. I have been contacted regularly throughout dad's visit by Sara Haines the physio who has been amazing and has made the whole experience much less stressful than it has been in the past. Thank you from all of us for your help today .
Visited Accident and emergency services on January 2024
Scarborough Hospital has not yet replied.
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Review titled Superb staff
Rated 5 stars out of 5
by Paul Burnard - Posted on 31 January 2024
I can't thank the doctors and nurses on the coronary care unit enough for the caring professional way they have treated my father and myself. Astounding care and knowledge at a very difficult time for dad and me.
Visited Cardiology on January 2024
Scarborough Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2024
I visited today to find out my diagnosis can I say that the Consultant I saw was so caring and professional he explained everything to me and told me not to worry which was very reassuring. He is now referring me to the gastrointestinal department following the results of my ct scan and bloods to find the cause of discomfort in my stomach whilst still under his care . The service of care care I have received so far has been excellent everyone has been so kind and helpful well done to you all .
Visited Haematology on January 2024
Scarborough Hospital has not yet replied.
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Review titled Made a massive difference
by Andy R - Posted on 05 January 2024
I recently visited Scarborough A&E as I had dislocated my finger playing football. The service was very busy and the team were working very hard. I wanted to share that the relational experience I had with the team. I noticed what others were experiencing was also fantastic and made a massive difference to the feel of a busy service. Thank you all
Visited January 2024
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 05 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Being well looked after for the second time
Rated 5 stars out of 5
by Judith Liddle - Posted on 08 December 2023
I would like to thank all staff of the EAU for their hard work and caring nature. Doctors and nurses and all the ward staff could not have looked after any better. Having being there overnight I was given all available tests and put at my ease. Everyone was working so hard in a busy situation. They doctors took time to explain everything to me and my husband. I left knowing they had arranged for further tests and I would be seen again for follow up. Thankyou for all that you do!
Visited Accident and emergency services on December 2023
Review titled Scarborough Hospital
Replied on 15 December 2023
Thank you for your comment. I am delighted to hear about the excellent care you received while in the EAU at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Different staff shared information well
by Primrose42 - Posted on 02 January 2024
I was admitted today for removal of a polyp under GA and just wanted to say thank you for really good care. Every single person I met with was extremely kind, professional and highly competent, which was very reassuring as I was incredibly anxious. I felt well-informed (different people took time to answer all sorts of random questions) and listened to, and treated with dignity during a highly undignified procedure. The different staff shared information well. It felt like a very orderly and well-organized environment and I felt confident in my treatment. Well done and thank you to the whole team.
Visited December 2023
Provided by Care opinion
Review titled Scarborough Hospital
Replied on 05 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from the Gynaecology Department at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Family liaison officer
Rated 5 stars out of 5
by Wendy Morris - Posted on 22 December 2023
Living in Wales I'm unable to travel to chestnut ward . The ward is busy and the staff very helpful when they can be. Thank god for the liaison officer who updated me with dad's personal position and assisted amazingly in trying to organise a discharge date for dad over the Christmas period. Just speaking to her has helped relieve my fears as dad is unable to communicate in a way I can understand. I now feel someone is there to be an intermediary when the situation becomes problematic. Thankyou
Visited Dementia Services on December 2023
Review titled Scarborough Hospital
Replied on 29 December 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Family Liaison Nurse on Chestnut Ward at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Outstanding care
Rated 5 stars out of 5
by Linda B - Posted on 19 December 2023
Outstanding care from cardio respiratory and a&e. Having a heart condition that was monitored closely by my cardiologist I eventually needed open heart surgery. My cardiologist in Scarborough recommended Sheffield and at the end if October I had surgery. Since returning my recovery has been good except from one setback. I had pains that didn't fit the normal surgery pains so visited a&e. The consultant reconigised immediately it was pericarditis and started treatment. I was able to leave the hospital within 24 hours. I felt I was in safe hands and my recovery continued. I had a follow up heart scan with a few days showing my recovery was on track. I have another scan this week. I can't thank Scarborough hospital enough for their fabulous care.
Visited Accident and emergency services on December 2023
Review titled Scarborough Hospital
Replied on 29 December 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Cardiology Department and A&E at Scarborough Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Bad
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2023
Oak ward were very rude and called me a liar in front of other patients and itt upset me ,wasnt impressed at all with rhe lacknl of care,there was also bad attitude between the nurses -:not proffesssiojal
Visited Don't know on December 2023
Review titled Scarborough Hospital
Replied on 04 January 2024
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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