Samuel Johnson Community Hospital - Ratings and reviews
Reviews
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Review titled Fantastic NHS Hospital
Rated 5 stars out of 5
by James - Posted on 31 March 2023
Just a quick review to highly recommend this NHS hospital. I visited the minor injuries department today after having been bitten on the leg by a dog. I was seen within 5 minutes of arriving and the nurse cleaned and dressed my injuries, and prescribed antibiotics. I was in and out in under 20 minutes. Staff very friendly and caring. Fantastic service and keep up the work.
Visited Don't know on March 2023
Review titled Samuel Johnson Community Hospital
Replied on 14 April 2023
Good afternoon- ID 32737 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the minor injuries department at Samuel Johnson Hospital. I will forward your kind comments to the managers for this service to share with all the staff. Thank you again for taking the time to write into the service it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Thank you!
Rated 4 stars out of 5
by Rebecca - Posted on 02 February 2023
My elderly mother was treated with great kindness today, by the sister and student nurse. We really valued their skill and their compassion. Thank you so much
Visited Urgent care centre on February 2023
Review titled Samuel Johnson Community Hospital
Replied on 15 February 2023
Good Afternoon, Rebecca- (Pals Ref:31338 ) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Hospital which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled An amazing service
Rated 5 stars out of 5
by Sam - Posted on 17 February 2023
We visited the minor injuries unit at Samuel Johnson this afternoon. We were met by the friendliest receptionist ever. She was so welcoming, nonjudgemental and friendly. She should be a model for all receptionists. The nurse that we saw couldn’t be more empathetic friendly and able to put my elderly mum at ease while she tried to poke a splinter out of her finger which was infected! I don’t think I’ve ever had such pleasant service from any NHS department before. They deserve an award. This is how it should be done.
Visited Urgent care centre on February 2023
Review titled Samuel Johnson Community Hospital
Replied on 23 February 2023
Good afternoon, Sam. (Pals I.D-31522) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Minor Injuries Department which you visited recently. We will forward your kind comments to the manager for The Minor Injuries Department , requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2023
My visit to Minor Injuries unit today was comforting. Reception was extremely helpful and understanding followed by nursing care that made me feel so much better and confident in the treatment that I received. Well done NHS Thankyou
Visited Urgent care centre on February 2023
Review titled Samuel Johnson Community Hospital
Replied on 23 February 2023
Good Afternoon.- (Pals I.D-31524) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Minor Injuries Department which you visited recently. We will forward your kind comments to the manager for the Minor Injuries Department, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Reception
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
Would like to say the receptionist was talking to an older lady in front of myself who wasn't hearing well, telling her she must! wear a mask, fair comment....the receptionist had one on but only covering her chin. No smile or welcoming look from the receptionist, didnt even make eye contact with myself. Just a smile or showing an interest would help people feel more at ease ?
Visited Don't know on January 2023
Review titled Samuel Johnson Community Hospital
Replied on 19 January 2023
Good Morning, (PALS I.D-30712) Thank you for contacting the Trust about your recent experience within Samuel Johnson Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
I recently went to Samuel Johnson with what I thought was a minor infection. I was seen straight away by a wonderful Nurse. After my diagnosis, although I was happy with the treatment path, after further consideration, the Nurse referred me to straight to hospital alerting the on call Surgeon I was on my way. I was treated for a very bad infection immediately and I was very poorly. I am so grateful for the care and consideration I received from the Nurse from Samuel Johnson, without this I would have been in a considerable worse situation
Visited Gynaecology on January 2023
Review titled Samuel Johnson Community Hospital
Replied on 15 February 2023
Good Afternoon- Pals I.D-31339 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Community Hospital which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Community Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Wonderful Service
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2022
I went along to the hospital because a wound was not healing and giving me cause for concern, and, my doctors' surgery is out of county. I was seen quickly and given proper care and attention. I cannot fault the staff or the service given. Thank you.
Visited Urgent care centre on December 2022
Review titled Samuel Johnson Community Hospital
Replied on 22 December 2022
Good Morning- Pals I.D-30218 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Hospital which you visited recently. We will forward your kind comments to the manager for this department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Friendly staff and good standard of care
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2022
Came here with an ear infection, reception was polite and friendly and I was seen in just over an hour. The nurse was able to prescribe antibiotics so I was able to get my treatment started right away. Recommend
Visited Urgent care centre on October 2022
Review titled Samuel Johnson Community Hospital
Replied on 30 November 2022
Good afternoon- (Pals Ref-29793) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Hospital which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Hospital, requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Always excellent facility and service.
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2022
The front desk is really intimidating as everyone in the room can hear! The glass and masks add to this too so even without covid prevention everyone hears all your personal and confidential details! The facility is an absolute treasure as are the staff! Please sort out the reception area! Thank you.
Visited Urgent care centre on June 2022
Review titled Samuel Johnson Community Hospital
Replied on 15 June 2022
Dear Anon, thank you for your feedback. Please be assured that we will share this with the relevant senior staff. Kind Regards The PALS Team