Samuel Johnson Community Hospital - Ratings and reviews
Reviews
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Review titled Minor Injuries
Rated 1 star out of 5
by Emma - Posted on 12 April 2024
I attended minor injuries on Wednesday 10th April 2024 around 9am. The reason for my visit was because my 20 month old son had a swollen and red big toe caused by an ingrown toe nail I couldn't get in gp and wanted it checking incase of infection. The nurse we saw was very aprupt and did not seem to want to listen to my concerns I explained the symptoms to which she advised we need an xray and would need to go to a&e. I explained he hadnt hurt his toe so xray wasn't needed, it was the nail she would not listen and said I needed to tell her which a&e I was taking him to as she has to l check I actually take Him. Very long short after 3 hours in a&e the nurse we saw immediately said his toe is definitely not broken and they would not be doing an xray. Which is why Is exactly what I had said in the first place. This could of been easily assessed in minor injuries and dealt with instead what occurred was a waste of nhs time and resources along with distress to my toddler having to spend a day at hospital for no reason. I hope this feedback is passed to the relevant nurse so hopefully in future she can be more attentive to actually listen and take the time to observe so this doesn't happen again to someone else
Visited Don't know on April 2024
Samuel Johnson Community Hospital has not yet replied.
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Review titled Amazing service!
Rated 5 stars out of 5
by Charlotte Green - Posted on 13 April 2024
I am sorry but I cannot remember the name of the woman we saw yesterday but it was in tbe eye clinic at 3:30 with my 6 year old daughter. This woman was absolutely amazing! She engaged so well with my daughter and her twin sister. My daughter gets very anxious about these appointments and she put her at ease right away. We had the most successful appointment we have ever had. She was also amazing at explaining all of the options to me in a way I could understand. She is a credit to the NHS and I just wanted to express my appreciation for her yesterday.
Visited Ophthalmology on April 2024
Samuel Johnson Community Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by alan Martin - Posted on 16 March 2024
I visited the Minor Injuries on Thursday 14th March. After a short wait, I was made to feel welcome by a nurse who went the extra mile to put me at ease and relaxed. She dealt effectively with my injury, and to my suprise, she arranged an appointment with a Doctor that afternoon. No one could have asked for more, I am a very fortunate guy, thank you.
Visited General Medicine on March 2024
Samuel Johnson Community Hospital has not yet replied.
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Review titled Minor injuries great
Rated 5 stars out of 5
by Beardy - Posted on 29 February 2024
went to above on Monday 26th as had accident on my left leg which was an open wound. The staff and nurses treated me with great patience and caring nature. Cleaned wound and put butterfly stitches to bring skin together. Had to go back Wednesday and nurse was very thorough and took my blood pressure and because it was red and warm put me on antibiotics. I have no hesitation in going back Saturday to have it checked and redressed. Thanks to all who work in Minors Injuries.
Visited Don't know on February 2024
Samuel Johnson Community Hospital has not yet replied.
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Review titled Needs updating
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
Having had xray ordered by physio department, now I've waited almost 3 weeks for results from downstairs xray department to travel upstairs to physio department. I'm in pain and need my results. Still waiting
Visited Don't know on July 2023
Review titled Samuel Johnson Community Hospital
Replied on 11 August 2023
Good Afternoon ID 35849 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.00. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Efficient, professional and friendly service on a Sunday.
Rated 5 stars out of 5
by Carly - Posted on 11 June 2023
I attended the urgent care centre with an eye problem that had worsened over the weekend. The receptionist was welcoming and informative. A remarkably short wait considering it was a Sunday and then a very efficient and professional Sister saw me. Her examination was very thorough and she was reassuring in her advice. I was given a prescription to help and information on what to do next if that did not work. I was so impressed: I rarely need to use a weekend service and was expecting a long wait in a crowded waiting room but I was in and out in under an hour. Thanks to all the busy staff who made it such a smooth experience.
Visited Urgent care centre on June 2023
Review titled Samuel Johnson Community Hospital
Replied on 16 June 2023
Dear Carly- ID 34597 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Urgent Care Centre at SJC Hospital. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service- (PALS)
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Review titled Excellent service
Rated 5 stars out of 5
by Maureen Johnson - Posted on 06 April 2023
Seen by Sister for problems with toe nail: very helpful and now much more comfortable. Sister was polite, and explained what she intended doing all the way through the treatment. Would definitely recommend this service.
Visited Urgent care centre on April 2023
Review titled Samuel Johnson Community Hospital
Replied on 14 April 2023
Good afternoon- ID 32741 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the clinic at Samuel Johnson Community Hospital. I will forward your kind comments to the manager for the foot clinic requesting they share it will all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Geraldine Robinson - Posted on 24 April 2023
Attended today for an outpatient consultation, staff were friendly and very efficient, a big thankyou to everyone
Visited Orthopaedics on April 2023
Review titled Samuel Johnson Community Hospital
Replied on 30 May 2023
Good morning, Geraldine. (Pals I.D - 34155) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Outpatient Department which you visited recently. We will forward your kind comments to the manager for the Samuel Johnson Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Excellent Audiology
Rated 5 stars out of 5
by Carole Wellings - Posted on 16 March 2023
I saw an Audiologist yesterday for a hearing test. I was delighted as soon as I stepped into the hospital by the "Welcome" girl who not only told me where to go but took me there. I was called in on time, the audiologist was friendly, polite and very informative. What could have been a frightening experience was very pleasant and I left feeling informed and without any unanswered questions. When I returned home the audiologist telephoned me on a matter we had discussed and offered to "put me on the list" for further investigation. She, obviously, had continued to think about things after I'd left. Also, on leaving I visited the toilets and was extremely pleased at the clean condition they were in. One more positive, it was "free parking", too! A very experience good all round.
Visited Ear, Nose & Throat on March 2023
Review titled Samuel Johnson Community Hospital
Replied on 30 March 2023
Good morning, Carole- (Pals I.D-32410) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Samuel Johnson Community Hospital which you visited recently. We will forward your kind comments to the Audiology Manager for they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Kind, caring and respectful
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
I had an ultrasound and an internal scan. The two members of staff who looked after me and did the scans were friendly and kind. They introduced themselves and explained everything clearly. The procedure and facilities for getting undressed and dressed were respectful and made me feel at ease.
Visited Gynaecology on March 2023
Review titled Samuel Johnson Community Hospital
Replied on 14 April 2023
Good afternoon- ID 32740 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the ultrasound team at Samuel Johnson Community Hospital. I will forward your kind comments to the manager for this service requesting they share it with their staff. Thank you again for taking the time to write to the hospital it is appreciated. Patient Advice and Liaison Service. (PALS)