Salisbury District Hospital
Odstock Road, Salisbury, Wiltshire, SP2 8BJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Experience.
Rated 5 stars out of 5
by Richard Brookes - Posted on 24 April 2023
The staff who treated me were kind, sympathetic and professional. As this was my first time in A&E I didn't know what to expect, and I was amazed at the smooth way I was assessed, examined and treated. I can only say I was stunned at the quickness, ability and dexterity of the people who treated me. True, true professionals. And, thank God, actual people with a sense of humour, not heartless robots. I cannot praise them enough.
Visited Accident and emergency services on April 2023
Salisbury District Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
From the moment you are met warmly in the waiting room you are made comfortable and confident in your treatment reassured during also given after care advice. Thank you!
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Salisbury District Hospital
Replied on 17 March 2023
Thank you for this feedback. We are pleased you had a positive experience during your visit to the Hospital
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Review titled Worst NHS service ever
Rated 1 star out of 5
by MR I J ROOT - Posted on 07 March 2023
I was referred by my GP well over a year ago. Bad, painful, Rheumatic problem with my hands rendering my hands useless. I can't even pick up a cup or glass for a drink. I'm only 65! I have had I think 4 appointments given me since dec 2033. As of today 07/03/23 to date I've had all 4 appointments now cancelled. How bad does my condition have to get? tried calling rheumatology dept several times but no one ever answers the phone. Is this the worst department / consultant in Salisbury hospital. I still have no appointment date just to see a consultant for the first time. How much worse can the NHS get?
Visited Rheumatology on March 2023
Review titled Salisbury District Hospital
Replied on 08 March 2023
We are so sorry your experience was not good. Please feel free to contact PALS at sft.pals@nhs.net if you would like this investigated.
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Review titled Wonderful Clinic
Rated 5 stars out of 5
by Diana Scott-Owen - Posted on 16 February 2023
Went to have a mammogram here today, only about 10 days since I discovered a lump. No waiting, run like clockwork, wonderful,caring, smiling staff who were very informative at all times. A fabulous ambience in the waiting rooms, felt like a hotel lounge. Even the disabled loo I used was the best I have ever seen. I cannot thank this hospital enough as every time I go there all I can do is praise it. I am so lucky to live here!
Visited Breast Surgery on February 2023
Review titled Salisbury District Hospital
Replied on 17 February 2023
Thank you so much for your feedback. We have passed this on to the team. Kind regards PALS, Salisbury
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Review titled Admin side needs work
Rated 2 stars out of 5
by Kel - Posted on 27 February 2023
Finally got an appointment after a year. Online booking system wasn’t working and no one around on phones to answer in Feb 2022. When I got an appointment randomly made for me about a week ago, the consultant I spoke to was lovely and referred me on. Ruined by the receptionist berating me for a late notice cancellation despite giving me one working day notice that I actually had the appointment (letter was dated the Thursday, received the letter Friday, opened it after I returned from work and all the lines were closed, appointment on the Monday). People work full time and can’t just drop things at such short notice. The great clinical staff are let down by clerical staff.
Visited Don't know on February 2023
Review titled Salisbury District Hospital
Replied on 01 March 2023
We are so sorry you have not had a good experience. If you would like to email sft.pals@nhs.net and let us know the specialty, we can pass this information on to the appropriate area. Thank you
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Review titled The care my grandmother received in the last few months of her life
by Loving granddaughter - Posted on 24 April 2023
Nan's emergency care hospital experience was awful. It took me 14 hours to get an ambulance to come and get her and it turned out she had a fractured pelvis but as she was not dying at the time she was not, at 100 years old, considered a priority. Emergency care were then giving her codeine, and treating her for an infection she got after having been admitted, and we nearly lost her. As a visitor I witnessed first hand the neglect of elderly patients. Nan was unable to feed herself so her food was just left and she would go hungry. We would make a point then of going over at lunch time just to feed her. The fruit I took in she would devour when we were there as she always complained of being hungry but it would then be mouldy on our next visit a week later. At the rehabilitation hospital things were much better. She was kept clean and fed and personal touches and care administered. The majority of nurses were exceptional in their care and attitude towards Nan and us as family. Only one was not, showing rudeness, arrogance and a penchant for power, but when I raised this it was dealt with with sensitivity and understanding towards us. My only upset towards the end of Nan's life was when I came a couple of weeks before she passed and Nan was out of sorts, she could not speak, seemed delirious and just not right. I was told she was fine. The next day I was called in to say goodbye to her, and she had been placed in a dark, cold side room with a thin sheet lying flat out ready to die. It was heart-breaking. I managed to rouse her enough to have a drink where she drank a lot, obviously thirsty. I told the nurses this, who seemed surprised and said she could not eat or drink. It was as if they had given up on her and by not offering food or drink she would die quicker. I asked if she had been seen by a doctor but no one had been called. The doctor did however come the next day and stated Nan had a chest infection and with the start of a new week came a change in nursing staff where Nan was sat up in bed to help drain her chest and help her breathe and then moved to a bright warm room. We then had another week with Nan, where her family visited and she ate and drank for us and received a visit by the priest which she relished. Had we not been there to encourage the end of life care Nan deserved, she would have died cold, thirsty and hungry. This was not right and would not be a passing with dignity. The hours leading up to Nan's passing I had the privilege of spending a good deal of time with her. The nurses ensured I was called in and cared for and was given advice, leaflets and a Horlicks, it was so thoughtful. The call to tell me she had gone was sensitive and kind, with detail to help me know she was not alone, and when we came to collect her belongings we had all the time we needed to process her passing. The Yeatman hospital apart from one individual were kind, thoughtful, caring, understanding and patient. Their follow up care was also lovely. One other story of note was the appalling treatment of Nan by social services, who even after her passing have not had the common courtesy to acknowledge her passing or apologise for not pulling their fingers out and getting her home as I had promised her. We had all the equipment, but faced a long drawn out process of red tape, not allowing an elderly lady her wish to die in her own home.
Visited January 2023
Provided by Care opinion
Review titled Salisbury District Hospital
Replied on 25 April 2023
We are so sorry to hear of your poor experience. Please could you get in touch with sft.pals@nhs.net so we can look into your experience at Salisbury for you. Thank you
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Review titled Considerate and patient care
Rated 5 stars out of 5
by Nartan Rose - Posted on 19 December 2022
My surgeon and her all-female team were amazing. They took time to answer my questions, reassure me and treated me with such care and kindness. I am so grateful for my experience and the amazing outcome. Thank you so much!
Visited Gynaecology on December 2022
Salisbury District Hospital has not yet replied.
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Review titled True professionals
Rated 5 stars out of 5
by Jacqueline Booth - Posted on 30 December 2022
I attended the day surgery unit today and I cannot fault the professionalism of every member of staff, the reception, the nurses and all the medical team who cared for me throughout my experience were faultless, kind, caring and efficient. A heartfelt thanks to all of you!
Visited Orthopaedics on December 2022
Salisbury District Hospital has not yet replied.
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Review titled Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
My G P referred me to A&E and i cannot compliment them enough I was seen and assessed had all necessary tests and it all ran very smoothly ,i have since had a follow up phone call with contact number and full explanation for further tests A&E in hospitals is always getting bad press but i really cant Thank the Staff enough for their care and attention
Visited Accident and emergency services on November 2022
Salisbury District Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Angela Bayliss - Posted on 20 October 2022
Thank you so much to ambulance crew, A and E staff and Redlynch ward for their kindness and care of my mother . Also staff were very helpful when a visitor needed assistance too. Although everyone was busy, staff were all friendly and supportive, showing patients respect and trying hard to meet patients' needs. Thank you so much!
Visited Gastrointestinal and Liver services on October 2022
Salisbury District Hospital has not yet replied.
Information supplied by Salisbury NHS Foundation Trust