Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great people
Rated 5 stars out of 5
by James Lee - Posted on 11 September 2023
Such a friendly and helpful Group of nurses , makes you feel comfortable- busy but always time to Chat and make you feel at ease . Thank you for making a worrying appointment so easy
Visited Urology on September 2023
Review titled Royal United Hospitals, Bath
Replied on 12 September 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Andy Halliday - Posted on 05 September 2023
After collapsing at home ,ambulance crew took me quickly to Ruh,after triage I was admitted to High care assessment ward,with Cardiology oversight,was given thorough examination and x rays ,visits from 3 senior staff Cardiology and kept overnights for monitoring,medication regime explored and changed ,further monitoring organised and checked .Very good care from nursing and Senior practioner with details of future ,driving car advice,and planned discharge,overall top marks and hopefully new measures will help.very grateful,
Visited Cardiology on September 2023
Review titled Royal United Hospitals, Bath
Replied on 06 September 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Cardiac team who, we are sure, will be very grateful for your kind words.
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Review titled Brilliant service
Rated 5 stars out of 5
by Frances Higgs - Posted on 27 September 2023
After being urgently referred by my optician on Saturday the hospital telephoned me on Monday with an appointment for Tuesday. This was a very quick response and surprising given the amount of patients they have to deal with. From entering the waiting room which was quite busy I expected there to be a delay but everyone seem to move quickly. I was assessed and then various tests carried out, then on to see the eye doctor for a review. All the staff were very kind and showed attention to me and explained the process. This kindness was apparent when seeing other patients put at ease as well. I then had blood tests where the nurse was more than helpful. I feel the time and care shown to all of us would make this hospital a first choice for patient care.
Visited Ophthalmology on September 2023
Review titled Royal United Hospitals, Bath
Replied on 02 October 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Ophthalmology team who, we are sure, will be very grateful for your kind words.
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Review titled Great Patient Care.
Rated 5 stars out of 5
by Suzanne - Posted on 25 August 2023
Wonderful staff in M.a.u. then moved to S.s.m. Staff across both departments are caring, reasuring, confident and you as a patient with care and dignity. The Hospital is also so clean, I was so impressed. The Consultant was lovely and all levels of staff I met treated me respect, care and understanding. I rate this hospital as the top in standards. Thankyou all so much.
Visited Don't know on August 2023
Review titled Royal United Hospitals, Bath
Replied on 29 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the MAU and MSS team who, we are sure, will be very grateful for your kind words.
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Review titled Amazing care
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
The early pregnancy unit were very thorough in their investigations of an ectopic pregnancy and spotted the signs early on. I was on holiday in the local area and was made to feel at ease and well cared for- thank you to everyone in the team.
Visited Maternity services on August 2023
Review titled Royal United Hospitals, Bath
Replied on 04 September 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the early pregnancy team who, we are sure, will be very grateful for your kind words.
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Review titled Very professional
Rated 5 stars out of 5
by Malcolm - Posted on 02 August 2023
Following an initial review of my condition I came away with the thought that the staff, Doctors and Nurses cared and that would do their best to diagnose my problem. Having pain is difficult to bare, but it is good to know that the department will do its best to help me.
Visited Rheumatology on August 2023
Review titled Royal United Hospitals, Bath
Replied on 03 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled Amazing attention!
Rated 5 stars out of 5
by Carol SAUNDERS - Posted on 22 November 2023
In August this year I was visiting the United Kingdom from Australia where I now live. Unfortunately while on a trip to Bath to celebrate my 80th birthday, with my extended family, I had a fall which resulted in a laceration to my forehead. I was taken to the Accident & Emergency Department in the Royal United Hospital. The attention I received was outstanding from the moment I was assessed in triage to the treatment by one of the medical staff. The whole incident was handled most professionally both with humour and reassurance. I was able to return to the house in which we were staying and join in the celebrations which had been prepared for me. Without the efficient way in which the Department managed my care- the weekend would have been a disaster! A huge thank you to them for such an impressive service.
Visited Accident and emergency services on August 2023
Review titled Royal United Hospitals, Bath
Replied on 23 November 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words. Wishing you all the best for the rest of your visit.
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Review titled Wonderful service
Rated 5 stars out of 5
by Pam Willcox - Posted on 11 August 2023
Such kindly and speedy care from the department and the Ambulance crew. I cannot thank you all enough.
Visited Accident and emergency services on August 2023
Review titled Royal United Hospitals, Bath
Replied on 14 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the emergency department team who, we are sure, will be very grateful for your kind words.
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Review titled Very prompt response to urgent referral
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
I was urgently referred by my doctor for a suspicious gynaecological condition. I received a text from the hospital 48 hours later, and was seen two days later. The doctor was thorough and took time to listen to my concerns. The attending healthcare assistant and nurse were very kind and took all steps possible to respect my dignity. They all made a scary experience bearable.
Visited Gynaecology on August 2023
Review titled Royal United Hospitals, Bath
Replied on 25 August 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
I was seen, within 3 days of referral and the appointment was on time. The doctor was clear and reassuring. Treatment on the spot.
Visited Dermatology on July 2023
Review titled Royal United Hospitals, Bath
Replied on 24 July 2023
We thank you for your comments about your recent care at the RUH and are pleased that your experience was positive. If you would like to share further details, please contact the patient support and complaints team, on ruh-tr.psct@nhs.net
Information supplied by Royal United Hospitals Bath NHS Foundation Trust