Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thank you for everything
Rated 5 stars out of 5
by Gemma Milne - Posted on 09 October 2024
I just want to send a review to the liver and gastro ward (milbridge) who I have had the pleasure of being cared for at after coming out of intensive care The whole team are incredible, so caring and attentive to each individual patient. While I was there, two different patients were causing a lot of trouble by being aggressive, hostile and overly demanding to the nurses, HCA's, food people, tea ladies and doctors. I watched them put up with so much disrespect and abuse just for trying to help people. It saddened me greatly as everyone was rushed off there feet and doing their absolute best. Every member of staff was amazing and attentive I just want to make sure everyone knows that they are appreciated Even though some patients can make them feel worthless. I can't thank every member of the teams that I got to meet enough. You are all fantastic and I hope every member of staff knows that they are so good at their jobs and to appreciate the little things because I can promise you I am so grateful to everything that was done for me. I just wish all patients could see how hard you all work and how fantastic everyone is. So once again I thank everyone who looked after me right up until discharge today.
Visited Gastrointestinal and Liver services on October 2024
Review titled Royal Surrey County Hospital
Replied on 22 October 2024
Dear Gemma, Thank you for letting us know about your experience of being cared for by staff on Milbridge ward at Royal Surrey after being looked after in intensive care. We have passed on your comments to the staff and we wish you all the best for the future. It is always very valuable to hear from our patients. Thank you. Kind regards from the Patient Experience Team
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Review titled Personal and professional skills
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2024
I called 111 when unable to walk properly. It was advised that an ambulance had been called. I thought this utterly unnecessary. However the paramedics attending (i cannot name) with excellent interpersonal skills advised the same. It transpired i had a minor fracture and chipped bone after x ray. The service all round at rhs that day was excellent from nurses from the consultants and a particular shout out to the paramedics that attended. Thanks you all very much, i am very grateful to you all.
Visited Accident and emergency services on October 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear patient, Thank you for taking the time and trouble to let us know about the care you received at Royal Surrey and from the paramedics. We wish you all the very best for your recovery. Kind regards, Patient Experience Team
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Review titled Accident & emergency; friendly & efficient
Rated 5 stars out of 5
by Richard Phillips - Posted on 19 October 2024
My 93 year old mum had suffered a head injury & needed a CT scan. Impressions of hospital was it was clean & in good condition. All staff were friendly & professional. The processes were all joined up with on the floor good team management.
Visited Accident and emergency services on October 2024
Review titled Royal Surrey County Hospital
Replied on 22 October 2024
Dear Richard, Thank you for letting us know about your mum's experience of visiting Royal Surrey. We wish her all the very best for a speedy recovery. We have shared your praise and appreciation with the team and that is great to hear. Thank you. Kind regards from the Patient Experience Team
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Review titled Insomnia
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2025
Was given an introduction and videos explaining the symptons and causes of insomnia which were very informative and put over in easy to understand way. Then moved on to keeping a sleep diary for 2 weeks before seeing further videos showing advice and instructions of how to improve your sleep patterns. These proved sucesfull with subsequent diary's showing an improvement. throughout the programme had telephone appointments with the course provider who was very good at accessing progress and giving further tips. I found the provided videos very good and managed to add some humor to the subject both in the videos and during her phone calls. I found the whole course interesting and worthwhile and would highly recomend to others suffering from insomnia and helped without the need for any prescriptive drugs.
Visited Sleep Medicine on October 2024
Review titled Royal Surrey County Hospital
Replied on 06 January 2025
Dear patient, thank you for your lovely feedback about the help you received from the Insomnia team at Royal Surrey. We have passed on your kind words to the team and it is very much appreciated. We wish you all the best with ongoing improvements to your sleep health. Thank you. Kind regards from the Patient Experience team.
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Review titled Failure to provide assistance
Rated 1 star out of 5
by JOSE FRAILE - Posted on 02 October 2024
Failure to provide assistance My daughter is studying her first year in neighbouring Farnham at Uni of Creative Arts. Yesterday, 1st October, she went to the hospital with plaques in her throat, fever and discomfort that made her barely able to move. She is 19 years old. She has a student visa for the United Kingdom. She applied for a GP that same day and she still hadn't been assigned one when she went to the hospital. The process takes 5 days. As a non-British citizen we have had to pay social security for the next three years to cover any eventual medical care needs. A girl with little experience goes to Guilford hospital by taxi from Farnham making an effort and the person at reception did not allow her to be seen, she was not attended at all, her case was simply to give her a prescription for antibiotics for her tonsilitis. The person at the front desk decided not to attend her and forced her to return home without a prescription. A disaster that we have solved thanks to a doctor friend who lives in the UK and who had to drive three hours to Farnham last night. We think this is a complete lack of attention. Where is the code of ethics? Very bad on your part. I would feel ashamed if this happened in my country.
Visited Don't know on October 2024
Review titled Royal Surrey County Hospital
Replied on 07 October 2024
Dear Jose, Thank you for providing feedback on your daughter's experience attending our Trust. We value all feedback from patients and their relatives as it helps us to keep improving our services and we take this feedback very seriously. Please can you contact our Patient Advice and Liaison Team (PALs) to enable a further discussion of your daughter's experience. The team can be contacted on 01483 402757 or by email at rsc-tr.PALS@nhs.net. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Excellent staff and Practices
Rated 5 stars out of 5
by Gary Mertz - Posted on 13 October 2024
Enthusiastic and dedicated staff who are constantly under pressure and busy, nothing too much trouble for those receiving treatment. Very friendly also. They won’t have been aware that my treatment only slows my eventual demise but they made going through Chemo a far easier experience. Well done to all staff on the chemo wards, which also includes those on the front desk reception, whose understanding, friendliness and guidance also made first visits much easier. I am very grateful
Visited Prostate Cancer Service on October 2024
Review titled Royal Surrey County Hospital
Replied on 22 October 2024
Dear Gary, Thank you for sending us your positive feedback for the staff looking after you on Royal Surrey's chemotherapy wards, as well as our reception teams. We have shared your very kind comments with our teams and we wish you all the very best. With kind regards from the Patient Experience Team
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Review titled Wonderful care
Rated 5 stars out of 5
by Vicki Revie - Posted on 01 October 2024
My husband had a fall this morning and was attended by 2 lovely paramedics who took him to your accident and emergency dept. Each member of staff who looked after us, reception, nursing assistants, nurses, doctors, porters and pharmacy were polite, kind and professional even though the department was very busy. I work in health care and am aware how challenging the environment is currently. The whole team was a credit to the health service , I could not speak more highly of how they all conducted themselves, communication was clear and we were seen by each member of the team fairly promptly given the current constraints on the service. Thank you for your service, from the Revie’s.
Visited Accident and emergency services on October 2024
Review titled Royal Surrey County Hospital
Replied on 07 October 2024
Dear Vicki, Thank you for taking the time to let us know about your husband's experience attending our Accident and Emergency department and the great care he received from staff. We have passed on your lovely praise to the team and this is always very rewarding to hear and much appreciated. Thank you! We wish you both all the very best. With kind regards from the Patient Experience Team
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Review titled Brilliant service from start to finish!
Rated 5 stars out of 5
by Emily Keeley - Posted on 31 October 2024
My 6 year old son was sent to A&E with suspected appendicitis which resulted in him having his appendix removed. The staff in a&e, the gastro consultant and team and all of the staff on hascombe ward and in theatres were all absolutely brilliant with him. He was so scared about having his first operation but they went above and beyond to reassure him and look after him. They even brought him a PlayStation to his bedside so he could feel more at home. He is now home and recovering well. Thank you so much to all of the staff involved.
Visited Paediatric Surgery on October 2024
Review titled Royal Surrey County Hospital
Replied on 18 November 2024
Dear Emily, thank you for letting us know about the care your son received at Royal Surrey. We are glad to hear that staff made the experience less scary and we wish him all the best for his recovery. We have passed on your appreciation to the teams involved. Kind regards from the Patient Experience Team
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Review titled Wonderful care from Paediatric ED and ENT
Rated 5 stars out of 5
by Bev Mealing - Posted on 16 October 2024
We only ever hear negative news about our emrgency departments/ NHS but I want to highlight this is often due to unreasonable patient expectations. The team on duty at 9am on 13/10/24 were absolutely amazing. We were triaged quickly and my son given his own bed. The senior sister and her team made sure my son was comfortable (keeping on top of his pain), referred us to ENT quickly and we were seen by ENT within hours. We received a high standard of care, the department was spotless and I am so grateful for all those hard working Doctors/ nurses/ HCA's. Keep up the fantastic work!
Visited Accident and emergency services on October 2024
Review titled Royal Surrey County Hospital
Replied on 22 October 2024
Dear Bev, Thank you for taking the time to share your experience with your son in our Emergency Department and ENT. We have shared your kind words with the teams involved and this is much appreciated. Thank you. Kind regards from the Patient Experience Team
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Review titled Caring and respectful staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 October 2024
Today, 14 Oct 24, an stress ECG was performed on me with the help of three people, the Cardiologist, the Physiologist and a Nurse all of whom were very caring, patient and respectful and did an excellent job - thank you. I could not have been given a better service by all of them.
Visited Diagnostic Physiological Measurement on October 2024
Review titled Royal Surrey County Hospital
Replied on 22 October 2024
Dear patient, Thank you for letting us know about your positive experience of having a Stress ECG at Royal Surrey. We have shared your appreciative comments and praise for the staff with the team and we wish you all the best for the future. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust