Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Excellent practice
Rated 5 stars out of 5
by andrea millwood hargrave - Posted on 02 May 2025
Insomnia Service: Started in September 2024, through a series on online meetings and accompanying videos providing supportive and effective strategies to improve sleep, I have come to a place where I am sleeping better and feel hopeful about my sleep patterns. I accept that there may be (re)lapses but am reassured that I can go back to those strategies to find my way forward again. I cannot commend highly enough my 'support' who was patient and calm and gave me space and the security to be open about how I was feeling, and offered strategies and suggsetions to help me move forward. I also must commend the videos which are presented - with calm authority - but also gentle humour (important for me). Thank you, Team, and I hope not to have to be in touch again! :-)
Visited Sleep Medicine on May 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2025
I had to have an ultrasound and hysteroscopy. At both appointments I received exceptional care and kindness. The advice was clear, comprehensive and informative. The care from everyone involved was professional, caring and exceptionally kind. My heartfelt thanks to all the wonderful staff.
Visited Gynaecology on May 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Good Nursing
Rated 5 stars out of 5
by Judith Evans - Posted on 25 April 2025
The care I received from the nursing staff in particular was excellent. I attended the ED on 22/4/25, SDEC on 23/4/25 from where I was admitted to Albury Ward overnight. Everyone was busy but they all demonstrated care and compassion when I was worried. I was discharged home with a suspected pulmonary embolus at 2230hrs and told to return to the SDEC dept the next morning. As I live alone, I was somewhat concerned but the nurse on duty supported me, booked me a taxi and saw me into it showing huge compassion.
Visited Accident and emergency services on April 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Fantastic staff
Rated 4 stars out of 5
by Nicola Pryor - Posted on 30 April 2025
My stay in A&E was very long (14 hours in total), which was frustrating, but somehow it overall felt like a positive experience. Every staff member was polite and friendly, and it always felt that they were working as hard as they could to get everyone seen. I particularly noticed the compassion shown to vulnerable patients or those who were clearly in a lot of pain. I was there from late on 29th April and the receptionist was friendly, the Obs HCA was very genuine, the triage nurse was super efficient although rushed off her feet. The nurse who fitted my cannula was excellent. When I eventually got to see the duty doctor he was attentive and I never felt dismissed. He got a second opinion and even referred me to another department. The registrar from the surgical team who I saw deserves particular mention for his wonderful bedside manner. He explained everything very clearly and compassionately. Finally the pharmacy team prepared my prescription well within the hour time frame I had been advised of. Overall I was really pleased with my visit, although of course the wait was much longer than I would have liked. This could only have been improved by additional overnight staffing which I'm sure you don't have the funds for. Thank you again to all the A&E staff.
Visited Accident and emergency services on April 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Such friendly efficient service fron the X-ray Department
Rated 5 stars out of 5
by Barbara Lightfoot - Posted on 30 April 2025
Following a referral from my GP, I was given an appointment to attend the Hospital for an x-ray less than a week later. The radiographer had clearly read what was required. I was treated with respect and dignity. After the x-ray I was told when the GP would be receiving the report.
Visited Diagnostic Imaging on April 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Fabulous folk in pre-op
Rated 4 stars out of 5
by Anonymous - Posted on 30 April 2025
I went in for a pre-op today and both the healthcare assistant and the nurse I saw were fabulous. Both kind, considerate and capable. I’ve had various challenges with treatment at this hospital in the past but these two staff members restored my faith, and it’s great to see people excel in their roles
Visited Don't know on April 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Amazing service from ambulance crew
Rated 5 stars out of 5
by Stefanie Hardy - Posted on 13 April 2025
My partner had to call an ambulance on 8th April and the 3 ladies who attended were amazing. (Apparently i am not allowed to name them but two were blonde haired) Kind, knowledgable, empathetic, they were simply brilliant, cant thank them enough for their care. They collected me from Cranleigh early morning and dropped me at the Royal Surrey. They were training the younger of the three, and the respectful way the two more experienced ladies did this was commendable. I cannot thank them enough.
Visited Accident and emergency services on April 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Stefanie, Thank you for letting us know about the great ambulance crew team who looked after you. We have passed on your lovely words of praise to their manager who will let them know and I'm sure this will be much appreciated. We wish you all the very best from the Patient Experience Team
-
Review titled Exceptional care
Rated 5 stars out of 5
by Jane Osborn - Posted on 15 April 2025
I brought my 94 year old father, to A&E yesterday, following a fall at home. He had blacked out and hit his head. The care he received, from registering, to triage and moving to a majors cubicle was quick and efficient. He was seen by a number of nurses and finally by a doctor. The nurses were all kind, caring and reassuring and took time to explain to him what they were doing. The lady doctor who saw him, once all his results were through was absolutely wonderful. She spent time explaining everything and had an exceptional bedside manner. She has a lovely sense of humour and is very caring and efficient. My father thought she was absolutely lovely.
Visited Accident and emergency services on April 2025
Review titled Royal Surrey County Hospital
Replied on 15 April 2025
Dear Jane, Thank you for letting us know how pleased you were with the quality of care your father received in our Emergency Department following his fall. We hope that he is recovering well. We have passed on your lovely feedback message to our Emergency Department team and your kind words will be appreciated. Kind regards to you both from the Patient Experience Team
-
Review titled Physiotherapy Dept
Rated 5 stars out of 5
by Helen Manning - Posted on 25 April 2025
We are all too ready to complain but praise needs to be given when due. Appointment with physio yesterday, 24 April, feeling pretty miserable with ongoing problem. Physio, you know who you are, said she thought I should contact Rheumatology. She then left me for a few minutes and returned with my Rheumatology Consultant. I was amazed and so greatful. Someone thinking outside the box, being kind and helpful. Thanks are also due to my Consultant for seeing me without an appointment. I left the hospital feeling so much better after some great joined up thinking. Many thanks to all concerned. I am sorry I cannot name you according to your policy.
Visited Physiotherapy on April 2025
Royal Surrey County Hospital has not yet replied.
-
Review titled Extremely kind to my teen Autistic son
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2025
Been to see ENT today with my autistic son who is 13. The Dr was very kind and understanding and explained things to my son. She was very reassuring with him whilst also respecting his wishes and treating him with respect. He then had a blood test and the nurse couldn't have been kinder to him. Taking him into a side room and getting a cold spray. I only had to say he had ASD and everyone just got it and knew what to say to him.
Visited Ear, Nose & Throat on April 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Thank you for sharing your experience of visiting Royal Surrey with your autistic son. We have passed on your kind words to the relevant team of staff and they will be much appreciated. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust