Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Insomnia service saved my sanity!
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2025
Very grateful to the insomnia service and clinic for their assistance in my chronic insomnia the last 5 months. I’ve suffered for as long as I can remember and had tried everything possible. Clearly I just needed their helping hand and knowledge and I’m now no longer a chronic sufferer of insomnia. Thank you so much!
Visited Sleep Medicine on June 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Impressive experience
Rated 5 stars out of 5
by Roger Crabb - Posted on 15 May 2025
On 12th May I was sent by my doctor to Royal Surrey A&E for Heart analysis. I was speedily moved to the Major unit and was impressed by the friendly , cooperative and professional manner in which things were discussed with me and a series of tests progressed in an informing way. In the end I believe a Consultant from the Cardiology unit fully studied the results and informed me of the outcome and follow up treatment. It was also pleasing to observe the friendly way in which staff cooperated caring for patients and discussing options. A huge thankyou to all.
Visited Accident and emergency services on May 2025
Review titled Royal Surrey County Hospital
Replied on 20 May 2025
Dear Roger, Thank you for letting us know about your positive experience in our Emergency Department, in Majors and in Cardiology. Your feedback has been shared with the team and is much appreciated. With kind regards from the Patient Experience Team
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Review titled Compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 28 May 2025
My 98 year old mother was brought by ambulance to the Royal Surrey A&E on 22 May 2025. She was transferred to the AMU later the same day where she stayed for 2 nights. Both departments were exceptionally busy but the staff were endlessly patient, taking the time to reassure my mother and explain to her exactly which tests she needed and how these would be undertaken. I observed their interactions with all the other other patients and families/carers were equally as professional and compassionate despite some patients having significant cognitive impairment and/or complex health conditions. Staff worked so well as a team, simultaneously assisting their colleagues whilst carrying out their own responsibilities to ensure patients were treated as quickly and effectively as possible. I would like to thank the staff in A&E and those in the AMU for their kind reassurance and the exceptional care and treatment my mother received.
Visited Accident and emergency services on May 2025
Review titled Royal Surrey County Hospital
Replied on 02 June 2025
Thank you very much for letting us know about the professional and compassionate care your mother received in our A&E department and in AMU. We have passed on your lovely feedback message to the teams. We wish you and your mother all the best going forward. With kind regards from the Patient Experience Team
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Review titled Fantastic results
Rated 5 stars out of 5
by Annie P - Posted on 07 June 2025
I was referred to the Sleep Clinic for long standing insomnia. After just 8 weeks following my clinician’s advice and help my sleep is vastly improved. I have learned so much on this journey and it was quite easy to implement suggested changes. I had wonderful friendly and helpful support throughout and can’t thank you enough as this has truly changed my life!
Visited Sleep Medicine on May 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Amazing help from A&E managing mental health
Rated 5 stars out of 5
by Martin Lock - Posted on 22 May 2025
I bought my daughter into A&E on Tuesday night as she was suffering from post natal stress. The team in A&E were absolutely brilliant assessing her, putting her on a cardiogram and taking blood. We then had an assessment from the psychiatrist a young lady of about 30 who asked my daughter lots of questions and was incredibly kind and efficient. Thank you all so much. This is why we love the NHS as you are all such an amazing team. Best regards, Martin
Visited Intensive Care on May 2025
Review titled Royal Surrey County Hospital
Replied on 27 May 2025
Dear Martin, Thank you very much for letting us know about the great care your daughter received when you brought her into A&E. We will pass on your words of praise for the teams involved and we wish your daughter all the best going forward. With kind regards from the Patient Experience Team
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Review titled Compassionate and excellent care.
Rated 5 stars out of 5
by Jo Parker - Posted on 16 May 2025
I would like to send a heartfelt thanks to the Drs and Nurses in A&E on Sunday and specifically the whole team in Wisely ward. They all were so wonderful as my Dad died and we could not have wished for a better, more caring approach. Thank you, thank you, thank you. It meant the world to us.
Visited Geriatric Medicine on May 2025
Review titled Royal Surrey County Hospital
Replied on 20 May 2025
Dear Jo, We would like to send our heartfelt sympathies to you and your family for your loss. It's lovely to hear that the caring approach of the teams in our Emergency Department and on Wisley Ward helped make a difference at the end of your father's life. We have shared your kind words with the team and this feedback will be much appreciated by them. Thank you. With kind regards from the Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by andrea millwood hargrave - Posted on 02 May 2025
Insomnia Service: Started in September 2024, through a series on online meetings and accompanying videos providing supportive and effective strategies to improve sleep, I have come to a place where I am sleeping better and feel hopeful about my sleep patterns. I accept that there may be (re)lapses but am reassured that I can go back to those strategies to find my way forward again. I cannot commend highly enough my 'support' who was patient and calm and gave me space and the security to be open about how I was feeling, and offered strategies and suggsetions to help me move forward. I also must commend the videos which are presented - with calm authority - but also gentle humour (important for me). Thank you, Team, and I hope not to have to be in touch again! :-)
Visited Sleep Medicine on May 2025
Review titled Royal Surrey County Hospital
Replied on 06 May 2025
Dear Andrea, thanks for letting us know about your positive experience and progress following the help from our Insomnia Team. We will pass on your appreciation and kind words to the team. We hope that your sleep health continues to improve and wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2025
I had to have an ultrasound and hysteroscopy. At both appointments I received exceptional care and kindness. The advice was clear, comprehensive and informative. The care from everyone involved was professional, caring and exceptionally kind. My heartfelt thanks to all the wonderful staff.
Visited Gynaecology on May 2025
Review titled Royal Surrey County Hospital
Replied on 06 May 2025
Dear patient, thanks for taking the time to share your feedback from your appointments. We will pass on your appreciation for the exceptional care and kindness to the teams involved. Thank you. Kind regards from the Patient Experience Team
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Review titled Excellent care from the Paediatric Team
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2025
Just wanted to thank the whole paediatric team for their excellent care of my young son. So patient with a very emotional and grumpy toddler - handing out stickers, helping to carry bags/push prams, playing with him and reassuring me. Clear, kind, useful advice and true care for patients despite clearly working extremely hard and under pressure. Really appreciate this time and effort. Thank you!
Visited Paediatric Surgery on May 2025
Review titled Royal Surrey County Hospital
Replied on 27 May 2025
Thank you for letting us know about the great care provided by the Paediatric Team who helped look after your son. We have passed on your feedback message and this will be much appreciated. With kind regards from the Patient Experience Team
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Review titled Insomnia Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 May 2025
I'm so grateful to the insomnia team for helping me improve my sleep patterns, and for their kindness and patience. My sleep quality has significantly improved since I started therapy. I feel much better now. It hasn't been easy, but it's been worth it. I’ve learnt a lot about the sleeping process, which has given me a better understanding of what’s going on when I struggle to fall asleep. This knowledge has made me feel less anxious about my sleep. I've also developed some good habits for my evening and morning routines.
Visited Sleep Medicine on May 2025
Review titled Royal Surrey County Hospital
Replied on 20 May 2025
Dear patient, thank you for letting us know about your very positive experience of using the Insomnia Team's service. It's great to hear that your sleep quality has significantly improved since starting therapy. We wish you continued progress in this. We have passed on your appreciation and kind comments to the team. Thank you. Kind regards from the Patient Experience Team.
Information supplied by Royal Surrey NHS Foundation Trust