Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Pam Cranfield - Posted on 22 April 2025
I came to the Dermatology clinic last Tuesday 15th April. From the moment I entered the hospital I was treated with friendly respect. The lady on reception gave me very clear instructions to find the clinic. The nurses were efficient and friendly and the doctor I saw was very professional, helpful, reassuring and with an enduring sense of humour. All very impressive - Thank you. However, when it came to dealing with an individual in the parking office - totally different experience - he was abrupt, unempathetic and rude. I was having an issue with checking out of the car park, he accused me of not reading the instruction - which I had, but there was an element of contradiction. He told me someone else paid my fee - I asked how that could have happened and he grimaced, put a cross through the ticket and he said I did not have to pay. I was not in an emotional or stressful state, but many people attending hospital are and treating them in that manner is so poor and unnecessary. If someone cannot be empathetic - as everyone else had been on the day, they should not be employed in a position where they may meet patients and or visitors. Thank you to all the other people I interacted with - jobs well done!
Visited Dermatology on April 2025
Review titled Royal Surrey County Hospital
Replied on 22 April 2025
Dear Pam, Thank you for taking the time to share your experience during your recent visit to the hospital. We take feedback from our patients and service users seriously and value the feedback you have provided. We are pleased you found our colleagues to be helpful and compassionate. We sincerely apologise that you found our Car Parking Attendant’s manner unempathetic. As our car park is managed by an external company we will share your experience with the supervisor to ensure experiences such as yours are not repeated. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Lovely staff and experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
Hello, I attended A&E last Sunday morning (13th April around 7.30am) as my 7 month old son had rolled off of our bed and cut his head on the way. Whilst attending to him, my 5 year old daughter had a small fainting episode (first time). I shouted loudly for help and was thoroughly impressed with how quickly staff came to help, taking my son from me, attending to my daughter and reassuring me all the way. Both children then were treated as patients receiving regular obs and check overs by the team. The Dr on was very good, making her laugh and had plenty of time for us all. Nothing ever seemed too much and they kept us in the loop regularly with the plan for both children. Everyone on was lovely and I was really impressed with the efficiency of the team. I don’t recall anyone’s names but please pass on my thanks to a fab experience.
Visited Accident and emergency services on April 2025
Review titled Royal Surrey County Hospital
Replied on 22 April 2025
Thank you for taking the time to let us know about your visit to Royal Surrey's Emergency Department. We have passed on your lovely feedback message to the team in ED and your kind words will be much appreciated. We wish you and your family all the very best. With kind regards from the Patient Experience Team
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Review titled Effective and positive support
Rated 5 stars out of 5
by Julie Elphee - Posted on 08 April 2025
I have been helped by three members of the Physiotherapy team recently, for treatment of my wrist, ankle and back, for problems resulting from a fall and broken limbs. In each case the outcome has been positive and I have admired the professional, knowledgeable, competent and friendly way each of these therapists dealt with me. We are fortunate to have such people working in our NHS.
Visited Physiotherapy on April 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Julie, thank you for taking the time to send us your feedback for the staff on our Physiotherapy Team who have looked after you recently. We have shared your kind words of praise with the team and this will be much appreciated. We send our best wishes for your recovery. Kind regards from the Patient Experience Team
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Review titled Wonderful care
Rated 5 stars out of 5
by Nadia Swindell - Posted on 25 April 2025
My 17 year old daughter was unexpectedly admitted to ENT and I would like to thank the staff for their expertise and care. All of the nhs professionals we came into contact with were kind and professional, I would like to make a specific shoutout to a lovely nurse, I’m unable to use her name, but she was lovely, patient and showed us a lot of kindness.
Visited Ear, Nose & Throat on April 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Haslemere Minor Injuries Unit
Rated 5 stars out of 5
by Gisela Redman - Posted on 30 April 2025
I attended the unit today after falling on my wrist yesterday. I was seen very quickly by a lovely nurse who sent me for X-rays and then created a cast for my fracture. I found all the staff so friendly and kind which I really appreciated as I’m prone to panic attacks and was worried I’d have one in the unit - I didn’t, thanks to the empathy and efficiency of everyone. I hope my thanks can be passed on to the whole team, please. Will be singing the unit’s praises.
Visited Don't know on April 2025
Royal Surrey County Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anna Mackenzie - Posted on 10 March 2025
We were seen promptly and treated very well in paediatrics A and E. The nurses were professional and kind and the department was really clean . The doctor saw us after an hour and a half and treatment was started quickly. Thank you so much for you care
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Anna, Thank you for sharing your lovely feedback message with us. We have passed on your appreciation for the staff in Paediatrics Accident and Emergency. With kind regards from the Patient Experience Team
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Review titled Excellent experience at A&E
Rated 5 stars out of 5
by Becca - Posted on 23 March 2025
My son visited your department after falling while ice skating. Every member of staff we saw - receptionist, triage nurses and doctor - were all amazing. They were kind, caring, efficient and incredibly patient with my son. Thank you so much for looking after him so well.
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Dear Becca, Thank you for letting us know about the kind and caring staff who looked after your son following his fall on the ice. We have passed on your lovely feedback message to the team and your praise will be much appreciated. We wish your son a speedy recovery. With kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Jill Palmer - Posted on 14 March 2025
My therapist was caring, informative and efficient. She listened to the nature of the problem and offered ‘tools’ for overcoming it. As a result I feel more confident in dealing with insomnia and am well on the way to being cured. My quality of life has improved considerably and I am extremely grateful.
Visited Sleep Medicine on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Dear Jill, Thank you for letting us know about the caring and helpful therapist from our Insomnia team who had helped you deal with your insomnia and had a positive effect on your quality of life. We have shared your lovely comments with the team and they were much appreciated. We wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Excellent treatment
Rated 5 stars out of 5
by Alan Brown - Posted on 22 March 2025
This review relates to the Endoscopy Unit. I had a colonoscopy on 19 March and I was very impressed with the service I received from everyone on the unit. All staff were unfailingly kind and caring. From the moment I arrived until discharge everyone was very pleasant and helpful. The endoscopist and her team made me feel very at ease. I was given a report on the findings immediately afterwards together with on-going care advice and some very welcome refreshments! Many thanks to all involved.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Dear Alan, Thank you for letting us know about the kind and caring staff who looked after you during your Endoscopy appointment. We have passed on your lovely feedback message to the team and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Mary Edwards - Posted on 05 April 2025
I have just returned home from a 6 day stay in Millbridge Ward. Without exception staff from cleaner up to consultants were kind, courteous and professional and dealt with any requests or difficulties arising with all the patients on the ward. Please pass on my thanks to them and I would always choose to come back to the Royal Surrey should the occasion arise. I didn’t like the food though.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Mary, Thank you for letting us know about your stay on Milbridge Ward. We are pleased to hear your lovely feedback comments and have passed them on to the team in that ward. We are sorry you did not like the food but we wish you all the very best on your road to recovery. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust