Royal Shrewsbury Hospital - Ratings and reviews
Reviews
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Review titled Endoscopy Unit Shrewsbury
Rated 5 stars out of 5
by Mark Mid Wales & The Marches - Posted on 07 November 2023
Appointment offered at very short notice - 4 days. Treatment Centre is a brilliant facility. Lovely Staff (Hospital Team and the 18 Weeks Support Team). Very professional, polite and chatty; keeping me informed of everything as it happened. Cannot fault the NHS. Thankfully I have nothing wrong with me.
Visited Gastrointestinal and Liver services on November 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Hours arranged for staff, not patients
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2023
Emergency referral for a detached retina. Only two on-call surgeons and both were on holiday. Had to travel to Birmingham for operation (a different Trust and 70 miles from home). Operation seems to be successful (well done surgical team in Birmingham). To reduce travel, I asked for two-week follow-up to be in Shrewsbury. I checked this at the beginning of the week and the nurse I spoke to told me an appointment would come by post. As no appointment had come by end of the week I phoned again. I was in a telephone queue for an hour. Eye clinic said I needed to talk to Booking team. Booking Team said there was no appointment as they had not received a referral, and I should contact the other hospital. However, there was no-one available in Birmingham to talk to as they seem to finish at 3:00 on a Friday. As nobody could help, and as a last resort I phone the eye clinic again as the nurse has suggested. However, they too had gone home for the weekend too (about 3:30)
Visited Ophthalmology on October 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Kate Snooke - Posted on 10 September 2023
Absolutely amazing care from every single staff member we emcountered - from ambulance crews through to all staff on ward & consultants. We have spent a long weekend at the hospital where my elderly 91 year old father has been cared for following surgery there then being readmitted following complications. I cannot thank these people enough - their care, patience, support & treatment has been outstanding throughout. They are doing an incredible job under enormous pressure, serious underfunding & limited resources. We should be thanking & applauding every single one of these amazing people.
Visited Geriatric Medicine on September 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Great Service, with compassionate staff
Rated 5 stars out of 5
by Sarah Dyas - Posted on 13 August 2023
My daughter broke the metatarsal in her foot. See was seen by a nurse within 10 minutes of arrival and had been x-rayed within half an hour. She was then promptly fitted with a stabilising boot and given crutches, and an appointment was made for her to attend the fracture clinic the next day. Wonderful service, with very caring staff
Visited Accident and emergency services on August 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Caring Staff
Rated 5 stars out of 5
by Janet Lawes - Posted on 28 July 2023
I was treated with kindness, respect and reassurance. Every member of staff app eared pleasant, worked well as a team and explained all procedures. Offering patients a hot drink free of charge, was such a nice touch.
Visited Accident and emergency services on July 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Michael Molphy - Posted on 12 June 2023
I had to visit A&E with a knee problem. I received Excellent service and patient care through out my visit. Booking in was a very simple process, triage was quick and efficient. Patient care was very good. In total I was in A&E for 2 hours. Staff in A&E where very helpful at all times.
Visited Accident and emergency services on June 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
Absolutely amazing staff, all so caring and cheerful. I felt very looked after. Thank you so much to my wonderful surgeon and anesthetist. All the staff have been wonderful
Visited Bariatric surgery on May 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Busy but treated well
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
Bank holiday weekend the minor injuries unit was very very busy. Staff were very professional. Although I had to wait a few hours they did the best they could. I was transferred to the emergency treatment unit…. Staff were superb, care was excellent. I had to return to the emergency treatment centre 2 days later…… yet again everything was very caring and professional. The biggest issue is the long wait for blood tests to be returned….. that is holding everyone up. The excellent staff are working in very difficult conditions.
Visited Accident and emergency services on May 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled Next-best thing to enjoyable
Rated 5 stars out of 5
by RaDar217 - Posted on 16 April 2023
Had a cystoscopy in Clinic 2 last Thursday. The consultant and nurses were totally professional, friendly, cheerful and helpful. The consultant gave me a conducted tour of my waterworks, including prostate, explaining everything as he went. Allowing for the inevitable ( fairly brief) delay on my appointment time - you're attending to patients, not the clock, there is nothing that I can think of that could have improved my experience. Many thanks.
Visited Urology on April 2023
Royal Shrewsbury Hospital has not yet replied.
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Review titled RSH - Amazing 👏
Rated 5 stars out of 5
by Jo Spoore - Posted on 01 May 2023
I attend the Urgent Treatment centre during the Bank Holiday weekend. I was triaged within 25 minutes, sent for an xray, and received a diagnosis and prescription. I was there for less than an hour. I have not attended Shrewsbury Hospital for a long time. I have to say the UTC set up was fantastic. Such an efficient service and well orchestrated. I appreciate the department may of been experiencing a quiet period and my attendance was at the right time, however I would of waited far longer if necessary. A huge thanks to the friendly staff from reception to the nurse who treated me and all those in between. A huge thank you 😊
Visited Urgent Treatment Centre on April 2023
Royal Shrewsbury Hospital has not yet replied.