Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2023
After waiting over 40 minutes to see a consultant oncologist they refused to see me and walked off in a huff.Not up to the job some of the people in this department.Now seeing another consultant on time who could not be nicer with excellent staff around them,that says it all does it not.
Visited Oncology - Medical on July 2023
Review titled Royal Preston Hospital
Replied on 17 August 2023
Good morning, Thank you for taking the time to provide your feedback and I am sorry to note of your experience. We would be more than happy to look into this matter further if you would like to contact us on PALS@lthtr.nhs.uk Best Wishes
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Review titled Excellent service
Rated 5 stars out of 5
by David Hindley - Posted on 20 June 2023
Attended 20th June, excellent and supportive service, from reception, nurses and doctors, leading to referral to plastics department. Everyone was thoroughly professional and reassuring. My only complaint would be the 6+ hrs wait time, clearly a staffing issue with only one doctor present.
Visited Plastic surgery on June 2023
Review titled Royal Preston Hospital
Replied on 07 July 2023
Good afternoon, Thank you for taking the time to provide your feedback following your recent hospital attendance. Please be assured that your comments will be shared with the team now. Take care
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Graham daw - Posted on 26 June 2023
been in sau bed 14 first time ever in hospital and the care was excellent the staff from every position were so friendly and helpful they work so hard and still have time for you with a smile and always put you at ease nothing is too much trouble no matter what time of day all the staff deserve credit to the ward I was so impressed with every one can't thank you enough ....but don't want to come back lol again a big thank you for making me feel at ease
Visited Plastic surgery on June 2023
Review titled Royal Preston Hospital
Replied on 07 July 2023
Good afternoon, Thank you for taking the time to provide your kind feedback. Please be assured that this has been shared with the staff on SAU. Take care
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Review titled Contact issues
Rated 3 stars out of 5
by Sue Aldred - Posted on 16 June 2023
I have been trying to get hold of the neurology department on behalf of neurology at Salford Royal and just get to listen to an automated voice mail on main phone number. When I ask for neurology the automated system says "sorry neurology cannot take your call". Not sure how else to contact the department without any specific email address to use. Very time wasting.
Visited Neurology on June 2023
Royal Preston Hospital has not yet replied.
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Review titled Hdu unit
Rated 5 stars out of 5
by Jane Aspden - Posted on 25 May 2023
Nothing is to much trouble for the olive green people. So kind and considerate. All staff polite and knowledge is great. A pleasure to be able to feel safe
Visited Don't know on May 2023
Review titled Royal Preston Hospital
Replied on 14 June 2023
Good evening and thank you for taking the time to provide your feedback. Please be assured your comments will be shared with the unit. Take care
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Review titled Caring and reassuring
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
I had to rush my 5 month old baby to urgent care on the weekend due to abnormal breathing and the staff there from reception, nurses and the doctor were all really caring and reassured me. They didn’t make me feel like I was overreacting and I was in and out in just over an hour. I can’t thank the staff enough.
Visited Don't know on May 2023
Review titled Royal Preston Hospital
Replied on 15 May 2023
Good morning and thank you for taking the time to provide your feedback, I hope your baby is recovering well. The Urgent Care Centres at Royal Preston Hospital and Chorley General Hospital are managed by GTD Healthcare. If you wish to forward your feedback to GTD Healthcare you can do so by emailing gtd.feedback@nhs.net Take care
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust