Royal Preston Hospital - Ratings and reviews
Reviews
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Review titled Safe and Cared for
Rated 5 stars out of 5
by Susan - Posted on 05 May 2024
Obviously there is always a wait in A & E and Urgent Care but all staff are patient and helpful. Once seeing the doctor, I was dealt with really quickly and sent to the Surgical Assessment Unit, where the nurses were so welcoming and made me feel at ease at a difficult time. I saw the surgeon in no time at all and he had the best bedside manner I've ever come across. The day after I was moved to ward 12 where again staff were welcoming and all introduced themselves and told me what was where and what was going on. Thankfully my stay was short but I can honestly say Royal Preston Hospital has definitely upped it's game and are getting it right. Thank you
Visited Don't know on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Above and beyond - Posted on 01 May 2024
Everyone from the HCA's, nurses, reception staff and consultant were brilliant. I have been left feeling frustrated by a lack of support from my gp but everyone put me at ease and made this difficult time much easier. The staff are all kind, polite and easy to talk to.
Visited Ear, Nose & Throat on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Horrendous waiting times
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2024
I have received an appointment today (17/05/2024) for an immunology appointment, in a years time!!! This is an absolute joke and pathetic. I received this information via text and did not even get to speak to anyone to ask if I could be notified of any cancellations or sooner appointments. I am appalled!
Visited Immunology on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Inappropriate conversation
by Janet Cook - Posted on 03 May 2024
I attended ward 8 with my foster child who is aged 14. On arrival we met a lovely nurse who took his obs and personal details discreetly. We were then seen by 3 junior/trainee female doctors who again asked questions discreetly and with respect. When the nurse practitioner arrived she openly and loudly asked “what’s the situation here then is it fostering/guardianship/adoption/child looked after?” All necessary information to be gathered but this was private to the foster child and should have been asked privately not shared with everyone in earshot or in the manner it was. She examined him and said she was not going to call ENT as in her opinion it wasn’t that bad. Despite being referred by the GP as the patient was having breathing difficulties due to the size of the tonsils. The nurse practitioner said this was not what she was presented with and we were made to feel like we and the GP had lied. I explained that he was struggling to breath and couldn’t lie down or eat as his throat was blocked by the size of his swollen tonsils. The nurse practitioner diagnosed that he could sleep sitting up and didn’t have to lie down. And laughed! When we said we were hoping he could have the tonsils removed she literally guffawed and said “not a chance”. This was very upsetting for the young child to be faced with such abruptness and cruel bedside manner. He was in considerable discomfort and this was the 6 th time he’s had tonsillitis since Christmas and is exhausted and desperate for help. Even if that was the case that he couldn’t have them removed the message should have been delivered with care and understanding. This was definitely not the case. We were made to feel like we were wasting her time and should wait for our appointment in Blackpool hospital next week. I have lots of experience dealing with NHS staff from years of caring for young people and my own children. Never have I witnessed such arrogance and appalling behaviour. I have tried to convince the child in question that his appointment at Blackpool will not be anything like the one he has just experienced and am trying hard to keep him positive. He is still in a considerable amount of pain, still isn’t eating or lying down which is impacting his sleep so to add an enormous worry that he will be treated so poorly at his next appointment is not helping him recover. I feel that his personal information was shared inappropriately and unnecessarily, his feelings were not taken into consideration in fact they were completely disregarded and he was made to feel insignificant and unimportant.
Visited Ear, Nose & Throat on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Ward 11
Rated 5 stars out of 5
by Dawn - Posted on 07 May 2024
My husband had a aneurysm op ward 11 staff are brilliant polite kind and caring thankyou all who cared for my husband this week
Visited Emergency Abdominal Surgery on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Visit April 2024
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
Wrote 4 reviews will not publish as not what they want to hear. What is the point if you only take good reviews. It is not a real opinion of the hospital. Experience April 2024 5pm until 1am the next day. A lot had been there much longer. 91 year old lady 999 to hospital went to be with her whilst she was dealt with.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Compassion and care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Went in for appendectomy, ward staff were heroes at such a busy time. Yet I was always looked after and my needs served. Thank you to them and to the surgeons who did such an excellent job.
Visited Emergency Abdominal Surgery on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Fabulous compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Shout out to the SAU, arrived on the Saturday night in pain, tired after long day in urgent care and anxious to next step in my care. (To be told you will need surgery is overwhelming). I was soon as relaxed as I could be, nurses with the human touch each and every one of them, sorry can’t remember names. All friendly and chatty and made me feel so relaxed and looked after. Each part of my care was explained fully, by Doctor dealing with me, and each of nurses dealing with me. I was particularly embarrassed about an aspect of me being laid bare, the empathy and compassion that was shown was fab. I was put at ease by each one of them and no judgement shown for my silly fear. It had been a stressful accident and mentally I was feeling drained and scared, this was picked up on and all my fears addressed. I left after surgery very relaxed, What more could I ask for?. Thanks to all on SAU you are all a credit to your professions. Another thing that really stood out was just how immaculate the unit/ bays were, any dressings tidied away and areas cleaned thoroughly. It shone out that it is a well led unit with a close working team. The team at patient care at the forefront, they went above and beyond in what is such difficult times in the NHS being under such pressure. I do hope the team in SAU get a massive pat on the back. Thank you C, L
Visited Plastic surgery on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic, efficient and friendly service
Rated 5 stars out of 5
by Lorraine Bramwell - Posted on 06 April 2024
I wa dealt with quickly and efficiently from stat to finish. From reception, to triage, to x-ray and plastic surgery (stitches on my thumb), the staff were caring, friendly and efficient. I was seen quickly and the whole visit from start to finish was less than 4 hours. A huge thanks to the whole team.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
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Review titled switchboard
Rated 2 stars out of 5
by david john ptolomey - Posted on 08 April 2024
Practically impossible to get through, call dropped as unable to answer, tried 3 different numbers eventually got switchboard, asked for department neurology? call dropped immediately unable to contact again for the above reasons Im trying to contact my consultant about a pending investigation . poor service
Visited Don't know on April 2024
Royal Preston Hospital has not yet replied.