Royal Preston Hospital - Ratings and reviews
Reviews
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Review titled Visit April 2024
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
Wrote 4 reviews will not publish as not what they want to hear. What is the point if you only take good reviews. It is not a real opinion of the hospital. Experience April 2024 5pm until 1am the next day. A lot had been there much longer. 91 year old lady 999 to hospital went to be with her whilst she was dealt with.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Compassion and care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Went in for appendectomy, ward staff were heroes at such a busy time. Yet I was always looked after and my needs served. Thank you to them and to the surgeons who did such an excellent job.
Visited Emergency Abdominal Surgery on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Fabulous compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Shout out to the SAU, arrived on the Saturday night in pain, tired after long day in urgent care and anxious to next step in my care. (To be told you will need surgery is overwhelming). I was soon as relaxed as I could be, nurses with the human touch each and every one of them, sorry can’t remember names. All friendly and chatty and made me feel so relaxed and looked after. Each part of my care was explained fully, by Doctor dealing with me, and each of nurses dealing with me. I was particularly embarrassed about an aspect of me being laid bare, the empathy and compassion that was shown was fab. I was put at ease by each one of them and no judgement shown for my silly fear. It had been a stressful accident and mentally I was feeling drained and scared, this was picked up on and all my fears addressed. I left after surgery very relaxed, What more could I ask for?. Thanks to all on SAU you are all a credit to your professions. Another thing that really stood out was just how immaculate the unit/ bays were, any dressings tidied away and areas cleaned thoroughly. It shone out that it is a well led unit with a close working team. The team at patient care at the forefront, they went above and beyond in what is such difficult times in the NHS being under such pressure. I do hope the team in SAU get a massive pat on the back. Thank you C, L
Visited Plastic surgery on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic, efficient and friendly service
Rated 5 stars out of 5
by Lorraine Bramwell - Posted on 06 April 2024
I wa dealt with quickly and efficiently from stat to finish. From reception, to triage, to x-ray and plastic surgery (stitches on my thumb), the staff were caring, friendly and efficient. I was seen quickly and the whole visit from start to finish was less than 4 hours. A huge thanks to the whole team.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
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Review titled switchboard
Rated 2 stars out of 5
by david john ptolomey - Posted on 08 April 2024
Practically impossible to get through, call dropped as unable to answer, tried 3 different numbers eventually got switchboard, asked for department neurology? call dropped immediately unable to contact again for the above reasons Im trying to contact my consultant about a pending investigation . poor service
Visited Don't know on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Superb ,ongoing Care
Rated 5 stars out of 5
by Mrs Maureen Blackett - Posted on 01 April 2024
Father admitted with Broken hip and shoulder at age 94 years .From admittance to investigations and surgery to after Care ,has Bn Superb .Our Family cannot thank all staff for Dads on going Care .Ward 14 and dads ,nurse in charge gone above and beyond .As an inpatient you are well cared for
Visited Major trauma on March 2024
Royal Preston Hospital has not yet replied.
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Review titled Amazing Staff
Rated 2 stars out of 5
by Gary - Posted on 29 March 2024
I would just like to thank the staff from receptionist through to consultants for their amazing service, through no fault of theirs I was left on hard seat for nearly 21 hours which was not a nice experience at all. The staff from my observations put up with some not very nice patients which is unfair on them. The system is broke and the staff have to deal with the fallout which again is unfair. Staff 5/5, system 0/5
Visited Accident and emergency services on March 2024
Royal Preston Hospital has not yet replied.
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Review titled Terrible level of care
Rated 1 star out of 5
by Deborah B - Posted on 20 March 2024
My 87 year old parents had to visit A&E as my father could not pass any urine. They were admitted at 5pm and were left in the waiting room all night, only being discharged early the following morning. During that time, other people were admitted, seen and discharged. They were told on a few occasions that it seemed like the doctors had forgotten about them. Being elderly they do not like to cause a nuisance and so just accepted they had to wait. In the end a catheter was put in and they were discharged with no instructions about what to do next, only that a 'nurse' would be round to see them. They were given night bags, but no instructions on how to use them. Currently, one week later, they have heard nothing, have no idea what to do next. Their GP refuses to help saying it is down to the hospital to deal with them. Given the experience to date, my parents understandably do not wish to spent another 12 hours sitting in A&E to find out what to do! This is a ridiculous level of care and very symptomatic of how broken the NHS is! Unfortunately my parents do not live near to me and try to deal with emergencies on their own!
Visited Accident and emergency services on March 2024
Royal Preston Hospital has not yet replied.
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Review titled Cannot get through to anyone!
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2024
I have been trying for the best part of 3 weeks to get through to the gynaecology department to cancel an appointment and have spent over 2-3 hours on hold trying to get through only for the line to hang up. I now understand why the nhs has so many appointment that end up with a no show as you cannot get through to anyone to let them know!
Visited Gynaecology on March 2024
Royal Preston Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Ann Jackson - Posted on 19 February 2024
Had an operation on a broken arm. All the staff that I met were brilliant I was very nervous but they put me at ease
Visited Orthopaedics on February 2024
Royal Preston Hospital has not yet replied.