Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Quick resolution, sympathetic attitude
Rated 5 stars out of 5
by Anonymous - Posted on 28 July 2023
Went to A&E with very swollen eye from a bee sting as advised by my local surgery. Although not particularly urgent or serious, I was seen quite quickly and the staff were very sympathetic and supportive. Once they established it wasn’t a serious allergic reaction, they located some steroids, advised me and sent me on my way. Total time, not much over an hour.
Visited Accident and emergency services on July 2023
Review titled Royal Hampshire County Hospital
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you have received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Professional and compassionate.
Rated 4 stars out of 5
by Gill Ranger - Posted on 28 July 2023
My elderly mother sadly passed away whilst being treated for pneumonia on Shawford Ward. The staff on the ward were all so professional, kind, compassionate and supportive during the 9 days my mum was in their care. There were many individuals who stood out, whether from providing a cup of tea and a hug, to those providing dignified personal care for mum, to the Drs, Consultant and nurses who treated mum and made her last days as comfortable as possible. Recent, previous experiences of poor care for my mother on other wards, within the same hospital, had left me with low expectations and concerns that we would experience the same again but my fears were unfounded. Shawford Ward is a busy ward but all the staff we encountered were amazing and made me feel that nothing was too much trouble, despite being very busy. The Drs and the consultant, all took the time to discuss mum's condition and her treatment with myself and my family and listened and responded appropriately when we raised any concerns. Being made to feel involved and fully informed as mum's condition changed, really helped us to come to terms with a very sad and difficult situation. I'd like to say thank you to all on Shawford Ward for their kindness, compassion, professionalism and as importantly for restoring my faith in the hospital and the fabulous job our NHS do.
Visited Respiratory Medicine on July 2023
Review titled Royal Hampshire County Hospital
Replied on 07 August 2023
Dear Gill Please accept my condolences for the loss of your mother. It is very thoughtful of you to share your experience with us at such a sad time for you. It is lovely to hear of the compassionate care that your mother received. Ensuring that our patients and their family feel cared for and supported at such a difficult time is crucial to the care we provide. I am glad to hear that this was your experience while your mother was in Shawford ward, and I am very sorry that this has not always been your experience with us. I would like to assure you that your feedback has been shared with all those who provided care and treatment for your mother. I know they will be greatly encouraged by your words. If at any time you wish to discuss your previous experiences of care with us then please do contact our PALS and Complaints Team. Their contact details are: Palsandcomplaints@hhft.nhs.uk telephone number 01256 486766 Thank you once gain for taking the time to share your experiences, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Fracture kneecap
by Jack654 - Posted on 12 June 2023
I fell and fractured my kneecap. Went to A&E RHCH and was fitted with a brace, to remain on for 6 weeks. I was given a walking frame.
Visited June 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 24 July 2023
Thank you for taking the time to share your recent experience of our services. I am glad to hear that our team in the emergency department were able to give you care and treatment which enabled you to keep mobile. I would like to assure you that your kind feedback has been shared with my colleagues in the emergency department at the Royal Hampshire County Hospital, I know they will be really pleased to hear your feedback. I do hope you are making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Really Helpful and Kind
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
The staff at the hospital did everything they could to help me through a process that I felt very nervous about. I rarely visit hospitals (I do my best to stay away), so I can find hospitals - and their administration - a little confusing. I mixed up the times of a scan - but they still managed to fitted me in. At one point I got lost between buildings, but a really kind porter from Medical Imagery helped me to find the right door. Thank you all very much. Your help and time was really appreciated.
Visited Gynaecology on May 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of how reassured you were made to feel by our team. Ensuring patients feel at ease is an important part of the care we provide and I am glad to hear we got this right for you. I am sorry to hear of the difficulties you had in navigating our hospital. We understand the signage around our hospital can be confusing , we have a team of staff currently looking at ways to improve this. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
Day after operation, was in a lot of pain and I’m sorry to say the physio I had was brutal I nearly passed out and when I got back to the ward I was in the other patients said I was as white as a ghost I have never experienced anything so agonising my husband was so worried about me, I could have gone home that afternoon but I was in so much pain I had to stay in another night, as for my operation, nurse’s ,theatre staff all of those people to many to mention where absolutely wonderful can not fault them done everything possible to make my stay as happy and comfortable as possible even the food was delicious. This hospital in my opinion is absolutely outstanding.
Visited Physiotherapy on May 2023
Review titled Royal Hampshire County Hospital
Replied on 28 July 2023
Thank you for taking the time to share your recent experience with us. Whilst it is lovely to hear of overall care you received, I am sorry to hear of how painful you found the physio session. I can appreciate how upsetting this must have been for you. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, it is appreciated. Kind Regards Alex Whitfield Chief Executive
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Review titled Paramedics were great, very competent and kind.
by neptunenk37 - Posted on 15 May 2023
Fell off a set of small steps while cleaning ground floor windows. Flung myself to the right to avoid falling on the rockery. Landed hard on my right side on grass. Couldn't move to start off with, then managed to hitch on my bottom inside the house. A lot of pain in my groin, couldn't put any weight on my right leg. I knew I hadn't broken my hip as it's a titanium one, but really worried I'd cracked a bone in my pelvis or something. Rang 111 first and they were really kind and reassuring. They arranged an ambulance. Had to wait several hours but that was understandable as I wasn't an emergency. Paramedics were great, very competent and kind. At the hospital I had X-rays done; no bones broken. I was in a ward for a time resting, then I was given crutches and practised walking a few yards. Very nervous as still in a lot of pain but able to go home. Over a week later I'm still on crutches as I still have to take some of the weight off my right leg, and I'm still taking painkillers, but definitely improving.
Visited May 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 23 June 2023
Thank you for taking the time to share your recent experience of our emergency services. I am sorry to hear that you had to wait a while for an ambulance to reach you but it is lovely to hear of the care you received from both paramedics and our emergency department. The paramedics who attended to you are employed by South Central Ambulance Service (known as SCAS), and I have provided their contact details below: Telephone: 0300 123 9280, Email: patientexperience@scas.nhs.uk . I have shared your feedback with the clinical leads of the Emergency Department at the Royal Hampshire County Hospital, I know they will be greatly encouraged by your words. I do hope you are making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing A&E Department
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
I attended here with my Daughter on a Saturday afternoon, expecting to be there for hours (had I needed to it wouldn't have been a bother) We were initially checked in my a wonderful receptionist, then into the paediatrics waiting room, swiftly called into the back to be assessed. Then seen my the X-Ray team and back to the wonderful nurses/clinical staff members to be given the results. I cant express enough how lovely every member of staff here was. I though I may have been wasting their time as it may have only been a minor injury. However it was actually broken. We were in and out within 2 hours! We are so very lucky to have this service on our doorstep! Thank you to everyone working in the A&E department - especially the paediatrics department who we dealt with on this occasion.
Visited Accident and emergency services on May 2023
Review titled Royal Hampshire County Hospital
Replied on 20 July 2023
Thank you for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the care that you and your daughter received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with our team in the emergency department at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. I do hope your daughter is making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust