Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Plaster room
Rated 5 stars out of 5
by MRS J REEVES - Posted on 28 April 2025
I have had dealings with 4 members of the plaster room after having surgery for a broken ankle. The care and service was exceptional from all of them. Thank you.
Visited Orthopaedics on April 2025
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 19 May 2025
Thank you so much for taking the time to leave positive feedback on your experience when attending the Plaster room in Fracture clinic. I will ensure that your comments are shared with the Plaster room team, as they do work extremely hard to ensure that all patients attending are treated to a high standard, and with compassion. Wishing you a speedy recovery from your ankle surgery. Kind regards, Julia King Clinical Nurse Manager Fracture clinic & PEOC OPD.
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Review titled Rude staff & inefficient
Rated 1 star out of 5
by Anonymous - Posted on 18 March 2025
Absolutely awful experience - my head had been cut open by a hard fall and all I was given was paracetamol and then sent to wait for over 5 hours. Mind you there were only 4 other people waiting and people were sent in front of me just for being drunk. Then a bald and rude member of staff told my friends off for sleeping while waiting for me (meanwhile there are more than 20 seats open) and had a go at me for telling him that they were waiting for me. Was then told that there were at least 4 hours more to wait so we left without further treatment as it was 5AM at this point - you think they'd prioritise a head wound (bleeding heavily) and possible concussion but obviously not - spend more of their time harassing people sleeping in the middle of the night (obviously) you all should be ashamed of yourselves.
Visited Accident and emergency services on March 2025
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 25 April 2025
Hi. I appreciate your feedback regarding your experience in the department. The emergency department has several areas - waiting room, (11 spaces) Minors, (15 beds) Majors, (6 spaces) Children's area + CED waiting room, and (8 beds) Resus. We aim to triage ambulatory patients coming in to the department within 15minutes of arrival. The triage nurse will ensure that we categorise your presenting condition appropriately using Manchester Triage Category and determine at the time the urgency of treatment required. They will also provide or endorse to waiting room nurse any first aid treatment needed to be done for the patient to address concerns such as bleeding wound. Part of the triage nurse's responsibility is to assess your pain level and will aim to address it. However, their capacity to provide you pain relief in the triage room is limited to Paracetamol and Ibuprofen, anything other than that will need prescription from our doctors which can be done. We do encourage our patients to let us know if they needed further pain relief. Waiting time in the department can be long. This depends on the number of patients waiting to be seen, the number of doctors and practitioners that are on shift to see these patients, and the acuity of the patient's condition that are presented in the department. I understand your frustration of having to wait in the waiting room for 5hours when you noted that there were only 4 people in the waiting room. However, at the time of your attendance, the clinicians might have been pulled to other areas to see patients needing immediate life saving treatment or there were other patients waiting to be seen in the other areas I have mentioned above. We see an average of 250 patients a day and the department, so even our waiting room can be full. We may sometimes ask patients to limit the number of their company to ensure we give space for other patients attending the ED. As this is a public space, we expect our patients and their relatives and friends to act in proper decorum. This is the same how you would expect us, ED staff, to treat our patients equally and with respect. It would really be helpful for us if you can let us know your details so we can have a look and investigate as to whether your triage was done appropriately so we can also feedback to our staff and use this as a learning point. I will include in our safety brief a reminder for all staff to always treat and speak to our patients and their relatives with respect and good manner. Rudeness is something that we will not tolerate in the department especially amongst our staff members. Again, thank you for your feedback and I hope that you are recovering well. Kind regards, Mitch Clinical Nurse Manager Emergency Department
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Review titled Far better than led to believe by the Media
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2025
My sister had “heart burn” all day and high pulse rate. Called 111 and were recommended to go to RD&E Emergency Dept. This was at midnight so arrived about 12.30 am. Checked in and reception already had details from 111. My sister was seen within 15 mins for initial assessment and advised she would need a blood test which could be an hour before it was taken and then have to wait a couple of hours before the result would be available. All as expected. When called to the “bed” area of the emergency ward she was hooked up to monitors and kept an eye on. All questions were answered as best the nurses could whilst waiting for results of blood tests. The doctor arrived to explain the blood test results which showed that she had suffered a, fortunately, mild heart attack. A bit of a shock as my sister is a fit 64 year old. The doctor wanted to keep her in for a couple of days to do more tests and decide on treatment. All was carefully and thoughtfully explained. I left my sister in the very capable and kind hands of the staff and left around 3.30. My sister was treated promptly and in a very kindly and helpful manner. Thank goodness for the NHS. Thank you to everyone who looked after her.
Visited Accident and emergency services on February 2025
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 17 March 2025
Thank you for sharing your sister's experience with us. We are so glad to hear that she received prompt and thoughtful care from the team at RD&E Emergency Department. It's great that the nurses and doctors were able to keep you informed and make her feel well-cared for during such a concerning time. Your kind words are truly appreciated and will be passed along to the staff. We wish your sister a speedy recovery and hope she’s feeling better soon. Thank you again for taking the time to provide such positive feedback. Tamara Martin Garcia Emergency Department Sister
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Review titled Awful experience
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2025
After spending over a day in the AMU I wanted to self discharge due to the rudeness of some of the non nursing staff on the ward and not being given dinner and it took over 2 hours to be let out. I didn't want to talk to the dr and nothing was going to change my mind. Would never recommend this ward or hospital. Security are rude and shout for no reason.
Visited Don't know on January 2025
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 17 March 2025
Good afternoon I am so sorry to hear of your experience on AMU. We would really like to have a conversation about your time with us so that we may learn from it. If you are able you are welcome to contact me or one of the other Clinical Nurse Managers on our email: AMUCNMS@nhs.net. Amanda
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Review titled Incredible staff
Rated 5 stars out of 5
by Isabelle Sibley - Posted on 03 November 2024
I am so grateful for the level of care I received during a difficult time. The staff went above and beyond to look after me. They were so kind and helpful.
Visited Gynaecology on November 2024
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 28 April 2025
Thank you for your feedback. I am glad you had a positive experience during your recent difficult time and we wish you a speedy recovery. Kind regards Lisa
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Review titled Very Professional
Rated 5 stars out of 5
by Peter Roadnight - Posted on 15 November 2024
I recently was admitted to the Dybal surgery ward for high risk Surgery on my neck/spine. I was in Theatre for five hours then in recovery for 24 hrs and two day on the ward. I would like to express my sincere thanks to the surgeons and surgery teams for the first class operation and after care. And also want to give a very big thanks to the Nurses and all Nursing staff for giving me the best care I could have asked for. They all work so hard under so much pressure but still smile. Thank you very much too you all.
Visited Orthopaedics on November 2024
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 13 January 2025
Thank you for taking the time to share your positive experience. We really appreciate it here at the RDUH. I am so pleased to hear that the care and treatment you received whilst you were here for your spinal surgery was to a high standard and that you felt well looked after. I will certainly pass on your feedback to the team on Dyball ward. Feedback such as yours, helps the team to feel empowered and appreciated. They will be satisfied to know they have done a good job. I hope you are continuing to recover well. Thank you again and best wishes, Katie Clinical Nurse Manager, Dyball Ward, PEOC RDUH
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Review titled Dart ward d5
Rated 5 stars out of 5
by Chris R - Posted on 30 October 2024
Where do I begin, from the cleaning lady to the nurses, assistants to the consultants first class.I arrived on dart ward following an operation to remove a large kidney stone, from the moment i arrived the staff couldn't do enough to make me feel comfortable calm and relaxed, they were ready and willing to assist me any hr of the day or night,breakfast was served by a lovely lady called sam who was a pleasure to see with smiles wit humour and great conversation lunch and dinner came in a variety of options and everything I chose and ate was excellent and delicious and served by again excellent kind warm hearted staff.I can't thank everyone enough for their kindness professionalism and care during my 7 days in hospital. thankyou thank you thankyou. kind regards chris r. dart d5
Visited Urology on October 2024
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 28 April 2025
Hi, Thank you so much for your feedback and incredibly kind words about your recent visit as a patient visit to our Dart Ward. We are delighted to hear that you had a fantastic experience with the whole team, and a very enjoyable stay. Each role can be very challenging sometimes but every role has an important part to play in delivering the best patient care possible - every member of staff will always make their best effort to ensure patients and their visitors receive the best care and attention possible. You very kind feedback will truly make a big difference to all of the staff who facilitated your visit and helped to provide the best care for you. I will pass your kind remarks on to my respective team members, and I am certain that they will be thrilled that they helped in making your visit and good as it possibly could be. Thank you again.
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Review titled Otters all day
Rated 5 stars out of 5
by Johnny Blaize - Posted on 12 October 2024
Yeah, just spent three weeks in Otter Ward recovering from a laryngectomy, but it wasn't the procedure that left me speechless, it was the people. Everyone from the nurses, the surgeons, the cleaners and caterers. Every single person I came into contact with was just amazing. That cannot be statistically right, right? Trust me, I am not a 'people person', but these people are something else. Even when I sat in bed and had no choice but to have to watch or listen when they dealt with non compliant patients, it was a level of cool, caring professionalism that cannot be normal. These folks are incredible. Am I glad to be home safe and sound? Of course. However, I really miss seeing a bunch of mates I have never even spoken too. They were there when I couldn't get in contact with my friends and family for the first week of my stay, but will live forever in my heart. Soppy? Yeah. Worth it. Thanks you so, so much for making this part of my journey as smooth as it possibly could be. Just a massive, mass
Visited Ear, Nose & Throat on October 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Amazing treatment ,staff went above and beyond
Rated 5 stars out of 5
by Lynette Billings - Posted on 14 September 2024
Having recently spent 5 days on Durbin ward i have nothing but praise for the treatment i received. Every member of staff from domestic ,catering ,nursing ,consultants were first class . Nothing was too much trouble and i felt very safe and comfortable on my ward with 4 delightful companions. There is nothing i would change and all the staff deserve a mention but there so very kind and made my stay so very pleasant despite the pain i was in .If you are going to the RD&E fear not all is well and go in with confidence
Visited Orthopaedics on September 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Trev - Posted on 29 August 2024
I have been receiving investigation and then treatment for throat cancer. Everyone throughout my visits and communications has been so pleasant, helpful, knowledgeable and caring. Hoping to get the all clear soon
Visited Ear, Nose & Throat on August 2024
Royal Devon and Exeter Hospital (Wonford) has not yet replied.
Information supplied by Royal Devon University Healthcare NHS Foundation Trust