Royal Cornwall Hospital (Treliske) - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by VICKI MORLEY - Posted on 01 March 2024
My friend had a stroke and was taken into Phoenix ward. All the staff were professional and worked well as a team. I was very impressed with the calm and attentive care. I would recommend this ward.
Visited Stroke on February 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Exceptional Service
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
10/02/2024 I suffered a tia Ambulance arrived promptly. Ct Scan on arrival at Hospital. Transferred to Pheonix Ward. Sent home 3 days later. Readmitted 20/02/2024 for Carotid Endarterectomy Operation, after operation in epoc Ward until discharge. Every aspect of the care provided from paramedics to Surgeons, Doctors,and Nurses was exceptional. My sincere thanks to you all the professional and caring service you all provided really was exceptional.
Visited Stroke on February 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Colonoscopy experience
Rated 5 stars out of 5
by River Tees - Posted on 13 February 2024
After a positive bowel cancer test, I was booked for a colonoscopy at Treliske Hospital. This sent my Anxiety levels very high and required extra medication just to get there. Once booked in I was still very anxious as I waited for my Colonoscopy, although the preparation nurse was very comforting. When I went into the room and was asked to lay on the trolley my anxieties started to fade. From that time, I felt little or no anxiety as I was with an extremely accomplished team. A team that had a lot of empathy and kept me informed throughout. It is a long time since I have felt that secure and confident so was able to relax more and let them do their job. I can only give my thanks, which seems so little to me, to the team that helped that day.
Visited Diagnostic Endoscopy on February 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Mrs Catherine Davies - Posted on 24 February 2024
I was referred to the Eye Unit by Boots Opticians, Falmouth, who had identified what they thought was either a shard of glass or plastic sitting on the white conjunctiva of my right eye within a millimetre of the cornea. By 2pm on the same day I had an appointment at the Truro Hospital Eye Unit where I was seen within minutes by a triage nurse followed by an ophthalmic consultant/ surgeon who successfully extracted what was a tiny shard of plastic. Every single member of staff I encountered at the hospital was exceptionally kind, helpful and professional. I simply cannot fault the service and care which I received.
Visited Ophthalmology on February 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled “Frequent flyers”
by Anonymous - Posted on 27 March 2024
I attended the Emergency department and they class me as a “ frequent flyer” I have a number of chronic health conditions, including epilepsy, asthma and more. This term is unfair, those with chronic illnesses do not choose to be unwell, I feel we are “judged” by doctors, nurses and consultants. Most of us have a hospital passport for this reason, so we can be treated appropriately however we often get dismissed, I have heard nurses and doctors discussing another paitent, who is a “frequent flyer” and it was awful to hear the way they spoke about this individual. I respect and appreciate the care and time, but this does not change that paitent confidentiality was broken, and a lot of paitents heard this aswell. As someone who lives with a chronic illness I often have to attend RCHT, through no fault of my own. I really wish staff were educated on those living with chronic illnesses and also mental illness, and would understand this is out of our control, the minority of people that abuse the NHS should not mean that we are all seen in this way. Please understand chronic illnesses, and ill mental health is horrible to live with, and we shouldn’t fear coming to the hospital due to being “judged”. We are like any other paitent and we already have enough to deal with without being treated unfairly. Some nurses/doctors are very understanding but this is a minority, and it needs to become the majority.
Visited Accident and emergency services on February 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Becky - Posted on 21 February 2024
my sister came to a+e on 21/02/24 and the phlebotomist I think he was called alex was amazing. very kind and caring. he didn’t rush us and put my sister at ease. great member of staff in such a busy department.
Visited Accident and emergency services on February 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Amazing Team
Rated 5 stars out of 5
by Lisa - Posted on 05 January 2024
Every single woman visiting the day I went, was treated with respect and care. All staff were so welcoming and helpful. The testing process was carried out very efficiently. The examination process was very thorough. I felt I mattered and everything was explained beforehand, putting me at complete ease.
Visited Breast cancer services on January 2024
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 January 2024
Good afternoon Thank you for taking the time to share your story with us. I am so pleased to see that you were treated with respect and care and that all the staff you encountered were so welcoming and helpful. It is great to see that the examination process was so thorough, everything was explained to you and that you were put at complete ease. We would love to pass your kind words over to the relevant team, Please could you let us know which department you visited for your procedure? You can do this by replying here to you story or by sending us an email to rcht.patientengagement@nhs.net Thank you, again, for taking the time to share your story with us. Megan
Provided by Care opinion
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Review titled Great Experience
Rated 5 stars out of 5
by Richard Beard - Posted on 29 January 2024
I had an appointment with a Dermatology consultant today. The consultant was knowledgeable, sympathetic and gave very helpful advice regarding my condition. A Healthcare Professional then took some blood, and was very professional, and had a lovely, cheerful & chatty personality. Not often do I leave a hospital appointment with a smile on my face. The Dermatology department is always fantastic to be fair. First class. Thank You.
Visited Dermatology on January 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Parking availability
by Suhari - Posted on 19 January 2024
My husband had an appointment at the dermatology unit. The care, once we got there, was fine - the problem was getting there. I parked in the main car-park as I didn't know if there was parking any closer to the dermatology unit (there was, but it was full) My husband has MND & needs a wheelchair. The car-park was busy, all the disabled slots were full so I had to park at the far side of the car-park. Several cars were parked on the designated footpath so I was unable to get through with the wheelchair & had to walk round on the road until I could get on the footpath by the hospital.
Visited January 2024
Provided by Care opinion
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Caring supportive staff
Rated 5 stars out of 5
by Lisa Neat - Posted on 30 January 2024
I was booked in for a hysteroscopy procedure at Treliske on 25 January. I had read some horror stories of how awful the procedure could be so I was terrified. The hysteroscopist encouraged me to try the procedure with gas and air rather than come back for a GA and said that she would stop at any time that I asked, I was always in control. The 3 nurses were also very caring and supportive and made me as comfortable as possible during the procedure. It really wasn’t as bad as I had expected thanks to the caring staff. I really felt that I was part of a sisterhood and we were all working towards a common goal of a successful procedure. Thanks so much to those wonderful kind caring nurses and hysteroscopist - you are a credit to the NHS.
Visited Gynaecology on January 2024
Royal Cornwall Hospital (Treliske) has not yet replied.