Royal Blackburn Teaching Hospital - Ratings and reviews
Reviews
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Review titled Wonderful end of life care
Rated 5 stars out of 5
by Catherine Kneafsey - Posted on 22 February 2024
My mother was taken by ambulance to Royal Blackburn Hospital with a stroke on 29 Jan. Sadly her condition deteriorated and she was put on end-of-life care. The ward staff and the bereavement nurse were extraordinarily compassionate and cared for my Mum with tenderness and respect. I was able to stay with her through the night. We are incredibly grateful to every member of the hospital for their kindness and respect for the dignity of each individual life and death.
Visited Stroke on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 07 March 2024
Dear Catherine Many thanks for your taking the time to provide your feedback regarding the end of life care provided to your mum at Royal Blackburn Hospital. Please accept my sincere condolences on your loss. Our staff always strive to deliver, safe, personal and effective care and it is lovely to hear of the compassionate and respectful way that your mum was cared for by all the staff. We would really like to pass your feedback on to the staff, so it would be appreciated if you could let us know which ward your mum was admitted to. You can do this by contacting me via email at patientexperience@elht.nhs.uk Many thanks once again for taking the time to share your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Rubbish service
Rated 1 star out of 5
by Frogbat - Posted on 20 March 2024
My mum came to ur hospital with symptoms of a stroke after a fall she was in A an E for 36 hours then transferred to a ward where she had a stroke ,then transferred to the stroke ward where they where great looked after mum great .Then moved to b4 where treatment went down hill .Not showered not bothered if she ate .I visited a few times and no thickener in her drinks and instead of soft food given sandwiches.Its time the government had a closer look at this hospital .Its not clean either .Dont get me wrong some staff are lovely but a lot aren’t .Ive talked to quite a few people and all say the same thing .Time for a change at Blackburn
Visited Stroke on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 21 March 2024
Dear Frogbat Thank you for taking the time to tell us of your mother’s recent admission to Royal Blackburn Hospital. I am very sorry you are unhappy with some aspects of care you mother received during her recent admission. I will ensure that your feedback is brought to the attention of the senior staff within the Division. We would welcome the opportunity to investigate the concerns you have raised. If you would like to get in touch with us directly we can arrange for these issues to be looked into. You can contact the Customer Relations Team by email – complaints@elht.nhs.uk and they can arrange for your concerns to be investigated. The Patient Experience Team can also be contacted by email – patientexperience@elht.nhs.uk Many thanks again for taking the time to provide your feedback. Melissa Almond Senior Patient Experience Facilitator
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Review titled Unorganised
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Attended a & e as requested by the gp The gp wrote a letter for a&e, which stated urgent due to chest pains and requested for us to go a&e. Was unable to get ambulance due to long wait and advised would be quicker to go yourself to a&e. On arrival we had to wait, the receptionist took our details, we advised gp gave letter which stated urgent (this was ignored). I asked the receptionist how long to wait for triage and she stated that the nurses have taken this facility away and they go of the list (no prority) regarding urgency level. During our wait we had seen patients with minor issues such as cut fingers were seen before us on numerous occasions. royal blackburn hospital don't care about patients health as nurses appear to oblivious to the urgency of serious cases. we waited for over 3 hours before a traige nurse got to see us. We explained that recieved a letter from gp and nurse did not ask to read. When challenged she said will read it if it makes us better (confused). The gp letter held no value what so ever (waste of tax payers money) we then went for ecg and were asked to wait again- no sense of urgency of the situation. The care levels at royal blackburn hospital have fallen below standards. The government should come on a secret shopper principle to view the a&e hospital to see for themselves to issues this hospital has. It appears that the trust and management team do not care regarding patients welfare and this needs to be addressed urgently. I feel sorry for patients who need serious medical care urgently but may have to wait which possibly could to lead unnecessary suffering or even death to patients. Be aware of royal blackburn hospital.
Visited Accident and emergency services on February 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 07 March 2024
Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending. There have also been delays in transferring patients to inpatient beds due to the acuity and their clinical need, and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Emergency Dept meets with the Trust Executive Team every morning at 8am to look at the current capacity versus demand with actions required. There is as a member of the Emergency and Acute Directorate Senior Management Team on duty 7 days a week to support patient experiences and medical staff. We have also increased our nursing and medical staffing budgets to support demand, this is variable due to the number of vacancies nationally of nursing and medical staff. Sometimes whilst it may appear there are a small number of patients in one area, there are several other clinical areas where patients need to be seen. We see patients in clinical priority order. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Disappointing
Rated 1 star out of 5
by SRR - Posted on 15 April 2024
My husband has been diagnosed with PUJO & is due surgery, the numerous times we have chased up due to his condition worsening is crazy. To be constantly told to just have painkillers is ridiculous. Its affected his physical/mental wellbeing. Not to mention always being in constant pain. The issue itself is very limiting and when receiving no proper action from the NHS at this point is just ignorance. For such a severe issue you’d think they would prioritise the health & care of the patient. His body is not draining fluid properly but its fine a paracetamol will help. Extremely disappointed to say the least
Visited Urology on January 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 16 April 2024
Thank you for taking the time to share your feedback on NHS Website. I am very sorry to hear that your husband has experienced issues following his PUJO diagnosis. We would encourage you to contact our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk to provide more information so that we can investigate why this has happened. We are committed to improving future services and this would help us to make appropriate changes. In the meantime we will share your feedback with the senior staff in the Urology department. Once again please accept our apologies for your experience. Kind Regards Sarah Ridehalgh Patient Experience Facilitator
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Review titled Professional service
Rated 5 stars out of 5
by Dawn Cook - Posted on 07 January 2024
Just spent a couple of days in hospital ...really unwell ...( l also have stage 4 lung cancer ) .. As much as all staff where physically working hard they still found extra time to treat me and put me bk on my feet .. The proffesionalizam of every member was outstanding l was treated with respect and care .. l experienced their patience ...politeness ..in every level of hospital duties ... Worth your weight in gold ..much respect from a ex NHS colleague...
Visited Acute Internal Medicine on January 2024
Review titled Royal Blackburn Teaching Hospital
Replied on 08 January 2024
Dear Dawn Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital during your recent admission. What a wonderful review for the staff who always strive to deliver, safe, personal and effective care. Thank you for sharing this. It would be great if you could contact us to let us know which ward(s) you were admitted to during your stay so we can pass on your feedback to the staff. You can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk or you can contact me by telephone on 01254 734087 Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator
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Review titled Excellent Doctor and staff on Ambulatory Care Department
Rated 5 stars out of 5
by Mrs Vicky Feeney - Posted on 13 December 2023
Attended Ambulatory Care on the 12th December 2023 assessed firstly by two very professional and efficient nurses who did observations on me. I was suffering from high blood pressure and a very high pulse and had bad side effects from a Beta Blocker tablet. I then was assessed by a Doctor who was very professional and listened to all my side effects. I want to thank this Department for the excellent care I was given. I was also provided with some food and refreshments. Despite the Department being extremely busy these staff go above and beyond.
Visited Accident and emergency services on December 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 15 December 2023
Dear Vicky, Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following your attendance on the 12th of December to the Ambulatory Care Unit. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Amazing caring staff
Rated 5 stars out of 5
by auddoney - Posted on 15 December 2023
I was taken to a&e by ambulance after having a mini stroke and although i had to wait the care from the staff was excellent all of the staff made sure everyone was comfortable. Thankyou so much to all the staff on a&e + AMU b thankyou so much everyone
Visited Accident and emergency services on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 18 December 2023
Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following a mini-stroke. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Awfull service
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2023
Short staffed, no one was willing to help. The doctor calls your name and disappears does not look back to see whether you in a wheelchair or not! The nurses in urgent care dod not take care of us at all. Was waiting over 5 hours and the last hour having told initially that we had to wait for our medication before we left after my wife went to look for a nurse who was just sat there doing nothing, my wife asked where is the medication and they said oh yeh you will have to go to the hospital pharmacy which will open tomorrow, we went in a emergency!! And they treat us so horribly and do not show any care or concerns. This treatment makes the patient more ill!
Visited Accident and emergency services on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 04 December 2023
Dear Patient Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing for the Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending. There have also been delays in transferring patients to inpatient beds due to the acuity and their clinical need, and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Head of Nursing for the Emergency and Acute Pathway would be happy to speak with you and take any required action, your feedback will also be shared with staff at the next Matron’s meeting. If you wish to speak to the Head of Nursing, please contact the Patient Experience Team at patientexperience@elht.nhs.uk and this will be arranged. Alternatively, if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further. Many thanks again for bringing this to our attention. Kind regards Melissa Almond Senior Patient Experience Facilitator
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Review titled Slow consultants
Rated 1 star out of 5
by Suzanne - Posted on 17 November 2023
I have had the dis-pleasure of supporting someone with symptoms of a stroke which can be a very scary time. When we arrived he was triaged and bloods taken and left for 4 hours to then be moved to the fracture clinic which was being used as A&E for the night we sat there for over 4 more hours not being told any update no one moving and doctors and nurses talking in the corridor without even given people the honour of updating of time scales. The waiting room had 9 patients on arriving to the fracture department and still 9 patients 4 hours later till the brought another 6 my wait altogether was 10 hours 15 mins which I feel could of been much less if the Doctors actually did any work and nurses were polite to peoples well being
Visited Accident and emergency services on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 20 November 2023
Dear Suzanne, Thank you for taking the time to share your experience on NHS Website about your recent visit to the Emergency Department at Royal Blackburn Teaching Hospital. I am extremely sorry to hear of your recent experience and have fed your comments back to the senior staff and the Head of Nursing- Emergency and Acute Pathway. Confirmation has been provided that in line with other Trusts, the Emergency Department, Urgent Treatment Centre and Minor Injuries Unit are all experiencing a huge influx of patients attending. There have also been delays in transferring patients to inpatient beds due to the acuity and their clinical need, and this has impacted on waiting times and the number of patients waiting in the department. The number of patients waiting to book into our Urgent Treatment Centres has also risen dramatically. We are currently striving to implement additional tools and services to resolve this situation and ensure we deliver safe, personal, and effective care to all our patients and reduce the distress and frustration caused due to long waiting times. The Emergency Dept meets with the Trust Executive Team every morning at 08am to look at the current capacity versus demand with actions required. There is as a member of the Emergency and Acute Directorate Senior Management Team on duty 7 days a week to support patient experiences and medical staff. We have also increased our nursing and medical staffing budgets to support demand, this is variable due to the number of vacancies nationally of nursing and medical staff. We have recently introduced this web-based tool, designed by NHS Digital, to support clinical decision-making at both of our Urgent Treatment Centres to ensure patients get the right treatment at the right time to meet their clinical needs. Upon arrival, patients are asked to input their details into the tool via a smart device. The tool will guide the patient through a series of questions to assess and prioritise their condition. Once this information is gathered, we will be able to determine whether the patient needs to be seen immediately or if they can be asked to return at a later, appointed time. This initiative is currently being rolled out nationally and it is expected to reduce crowding in the waiting areas making it much safer for patients and colleagues. Any patient with chest pain will be advised to immediately make themselves known to a receptionist for urgent attention. To support patients using the tool and outcomes, we have implemented the role of a ‘Care Navigator’ who will support patients on arrival and direct them to the iPads as well as answer any questions they may have. Sometimes whilst it may appear there are a small number of patients in one area, there are several other clinical areas where patients need to be seen. We see patients in clinical priority order. Many thanks again for taking the time to provide your feedback. Sarah Ridehalgh Patient Experience Facilitator
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Review titled Wonderful treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
At 10 pm I suffered a heart attack and was rushed to Blackburn Royal (the ambulance arrived in 10 minutes of calling) The treatment that I received from everyone was exemplary, paramedics, nurses, doctors,cardiologists and technicians. Everyone was efficient, caring and cheerful.Later that day I had a stent inserted,and was discharged 4 days later as good as new. I cannot thank everyone involved in my care enough.You are all amazing.Thank you all.
Visited Cardiology on November 2023
Review titled Royal Blackburn Teaching Hospital
Replied on 14 December 2023
Dear Patient Many thanks for your positive feedback regarding the care and treatment you received at Royal Blackburn Hospital following a heart attack. What a wonderful review for the staff. Thank you for sharing this. Our staff always strive to deliver, safe, personal and effective care and it will be a pleasure to pass on your feedback. If there is anything further you would like to tell us about this experience then you can contact the Patient Experience Team by email at patientexperience@elht.nhs.uk Thank you again for commenting and best wishes. Melissa Almond Senior Patient Experience Facilitator