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Royal Berkshire Hospital - Ratings and reviews

Reviews

Displaying 1 to 10 of 136

  1. Review titled No opening time details for eye emergency on RBH/NHS website

    Rated 4 stars out of 5

    by Anonymous - Posted on 09 March 2024

    We have turned up today for emergency at Eye casualty, to be told they dont open for another half hour. Can you please update the RBH and NHS websites with the clear opening times for Eye Emergency/Casualty. People wrongly assume the times are as stated for the eye clinic which they are not. Thanks

    Visited Eye - accident and emergency services on March 2024

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    Royal Berkshire Hospital has not yet replied.


  2. Review titled Was great, now impossible to get help.

    Rated 3 stars out of 5

    by GezMa - Posted on 18 March 2024

    Over the decade or so I've been wearing hearing aids Royal Berks Audiology and the BeMore app have been brilliant, responsive and helpful. Now though, the new and I suppose 'improved service means I am getting no constructive help and that is making it almost impossible for me to continue working. One of my aids has broken and will not switch on so needs to be replaced. So I can lose a day's pay and book an utterly pointless appt, and expensive waste of nhs resource too, and go to RBerks to confirm my hearing aid needs to be replaced - but here's a shocker (not) the lead time for that waste of time is more than 6 weeks, yes, six!! The BeMore app won't let me report because one of my saids won't turn on, so thank you. My household budget thanks you, my customers thank you, my social life thanks you, my private life thanks you, my driving safely thanks you. All in all great job, no, really. I guess the figures look good though eh.

    Visited Audiology services (community) on March 2024

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    Review titled Royal Berkshire Hospital

    Replied on 21 March 2024

    Dear GezMa, We would like to apologise for the difficulties you've been experiencing in trying to arrange for your hearing aid to be fixed or replaced. We have passed your concerns on to the Audiology team and asked them to let us know of any changes that can be made to improve the service or functions of the BeMore app. To enable them to look into the difficulties you've experienced in more detail, please contact our Patient Advice and Liaison Team (PALS): pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team

    Report as unsuitable


  3. Review titled Excellent Service at Ultrasound

    Rated 5 stars out of 5

    by Leanne - Posted on 11 March 2024

    The appointment was on time and very efficient. The staff were exceptional and I am thoroughly impressed. Thank you so much.

    Visited Don't know on March 2024

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    Royal Berkshire Hospital has not yet replied.


  4. Review titled Reading NHS at its best

    Rated 5 stars out of 5

    by A Padmore - Posted on 06 March 2024

    Thank you to all the staff in A&E today. My husband had a suspected stroke and was triaged quickly despite a full waiting room. He was seen within a short time. After being examined by brilliant Nurses and Doctors he was allowed home with a problem with his back which hopefully will resolve in time. Anyone with a suspected stroke can be assured of the very best care on arriving at A&E Thank You

    Visited Accident and emergency services on March 2024

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    Royal Berkshire Hospital has not yet replied.


  5. Review titled Friendly , hard working staff

    Rated 5 stars out of 5

    by Anonymous - Posted on 14 March 2024

    I had thyroid surgery this month, amazing team, performed an excellent operation and I felt really safe. This includes admission clerking staff, anaesthetic team , surgeons, recovery team and ward staff. I am recovering well, thanks to you all.

    Visited Endocrine and thyroid surgery on March 2024

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    Royal Berkshire Hospital has not yet replied.


  6. Review titled L i s a. the Hero

    Rated 5 stars out of 5

    by Matt - Posted on 13 March 2024

    Many times have I spoken to urology and never had a better interaction than today with “L I s a the hero” , I rang up as I missed my appointment last week which was my own fault , lisa managed to get me an appointment for the end of July which I wasn’t exactly happy about as this has been ongoing for about 2 years and the long waits between appointments have made it worse, I rang back and asked lisa if there was any other person that can see me as I’m at the end of my tether , it really felt like lisa cares about the patient as opposed to others I’ve spoken to. I appreciate it’s not down to the admin team to sympathise with patients but I can assure you it really does go along way, I’m not writing this review just because I’ve been able to be seen quicker, I’m writing because for the first time in a long time it feels like the person on the end of the phone actually cares! And that’s all I think that all patients want is to feel like someone’s listening to them and making headway! Carry on with the good work lisa ! Your job probably isn’t the best dealing with a lot of disgruntled patients but you really have made me feel a lot better! Please give L I s a at reading Berkshire hospital the recognition she deserves!

    Visited Urology on March 2024

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    Royal Berkshire Hospital has not yet replied.


  7. Review titled Horrendous staff

    Rated 1 star out of 5

    by Anonymous - Posted on 10 February 2024

    I got rushed in with my son via ambulance they watched him the first day they left me in a room with no window or a draft it was boiling hot they then moved me 3rd day in at 9.30 being told I will be going home today they then forgot to see him the doctors forgot about my son then everytime you ask you get told they don’t know no one is working together in this place it is extremely frustrating when you have a sick child and the doctors forget about you this hospital is not one Id Recommended if anything is tell people to stay away from here as they need more staff and more doctors on lion ward it will go from one doctor to another doctor there notes are not right or clear because no one knows anything in this place and they act stupid when you tell them the plan you made with the other doctor they need to sort it out I am extremely unhappy with the way me and my son have been tret on lion ward

    Visited Children's & Adolescent Services on February 2024

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    Review titled Royal Berkshire Hospital

    Replied on 21 March 2024

    Thank you for your feedback. Please contact our Patient Advice and Liaison Service (PALS) with your child's name and we will be able to look into this further for you, to resolve any issues or concerns. Email: pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team

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  8. Review titled Don't moan about the NHS

    Rated 4 stars out of 5

    by Anonymous - Posted on 01 March 2024

    Was advised to attend accident & emergency by 111, this poberbly could have been resolved by a my g.p but no appointments available. 5.5 hour wait, however the team on duty were amazing, toilet cleaned regularly, staff caring and considerate, even had a Tea/coffee service with biscuits offered. Where in the world would you have this without being asked for a credit card

    Visited Accident and emergency services on February 2024

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    Royal Berkshire Hospital has not yet replied.


  9. Review titled Excellent service

    Rated 5 stars out of 5

    by Julia kilcoyne - Posted on 14 February 2024

    I went to urology today for my cancer check you. Absolutely 💯 care and service as usual. Thank you nhs

    Visited Urology on February 2024

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    Review titled Royal Berkshire Hospital

    Replied on 21 March 2024

    Dear Julia, Thank you so much for your lovely feedback. We will pass this on to the Urology team and also share with our wider colleagues. Best wishes, The Patient Experience Team

    Report as unsuitable


  10. Review titled Awful service

    Rated 2 stars out of 5

    by Anonymous - Posted on 26 February 2024

    My partner was admitted 4 times to ED in a week for tonsillitis and a quinsy, extremely unwell. Kept getting sent home, no beds, dr strike. Lost 4kg between admissions in 3 days, told the nurse whilst admitted to a ward about frequent urination and thirst she said it was down to steroids. He has now been diagnosed with life changing Type 1 Diabetes and cannot help but think if he was treated appropriately and monitored on first attendance this may have been avoided.

    Visited Accident and emergency services on January 2024

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    Review titled Royal Berkshire Hospital

    Replied on 21 March 2024

    Thank you for your feedback. We are sorry for the difficulties you and your partner experienced. If you have not done so already, please contact our Patient Advice and Liaison Service, who can look into your concerns in more detail: pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team

    Report as unsuitable