Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Berkshire Hospital.
Reviews
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Review titled Bed status it all went wrong
Rated 3 stars out of 5
by Anonymous - Posted on 01 April 2024
Day nurses were amazing but 75 year old man with ? Stroke in a chair for 11.5 hrs so far and can’t infirm when a bed will be available
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear patient, Thank you for your feedback and for your positive comment regarding our nursing staff. If you would like to feed back further about your concerns regarding your fellow patient, please contact our Patient Advice and Liaison Service (PALS): Email: pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Outstanding staff .
Rated 5 stars out of 5
by Mary howarth - Posted on 07 April 2024
My daughter gave birth. from when we arrived the staff were outstanding from midwifes .students .doctors .they explained everything to us. took so much care looking after my daughter I just couldn't fault them .amazing thats all I can say .
Visited Maternity services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Dear Mary, Thank you so much for your positive words. Congratulations on the birth of your grandchild and we hope both they and your daughter are doing well. We will pass on your feedback to the Maternity teams and share with our colleagues across the Trust. Best wishes, Patient Experience Team
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Review titled Excellent Gastrology Department
Rated 5 stars out of 5
by Mary Burrows - Posted on 17 April 2024
Thank you so much to the Gastroenterology team at RBH today. I am just so thankful to them all Very kind, very efficient. A big thankyou to my consultant and specialist biliary nurse and their team.
Visited Gastrointestinal and Liver services on April 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Mary, Thank you for your lovely and positive feedback. We have passed this on to the team, as positive feedback is always appreciated. Best wishes, Patient Experience Team
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Review titled Brilliant care
Rated 4 stars out of 5
by Ben - Posted on 22 April 2024
My dad and I were made very comfortable in the Pain Management Unit, were seen immediately and given every bit of care possible during the appointment. Everyone was so professional and where we've had past issues transferring there was no problem that wasn't willingly and efficiently overcome today. Even when we needed help adjusting the seating position of my immobilised dad when passing one of the team in another area of the hospital he was more than happy to help, even in his own free time. What a nice guy!
Visited Pain Management on April 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Ben, Thank you so much for your positive feedback. It has been passed to the Pain Management Unit team and also shared on our Trustwide staff intranet (so hopefully the random helpful staff member will also see it!). We hope your Dad continues to experience such a good level of care. Best wishes, Patient Experience Team
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Review titled Paediatric A&E Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
This was my third visit to A&e with my children into the last 6 months. Each time I could not fault the staff. They are kind, considerate and work so well with the kids. Even when busy the staff are excellent.
Visited Accident and emergency services on April 2024
Review titled Royal Berkshire Hospital
Replied on 25 June 2024
Thank you so much for your kind and positive feedback. We hope your child has recovered well. We will pass on your feedback to the A&E staff and share more widely with our colleagues. Best wishes, Patient Experience Team
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Review titled Brilliant
Rated 5 stars out of 5
by Ben Hill - Posted on 23 May 2024
I had a kidney stone, and the guys at Royal berks in Reading dealt with it brilliantly. Everything went to plan, the nurses and doctors ate absolutely superb at putting you at ease, and when I returned for the stone to be removed I was in and out in a flash. I cannot praise these guys enough. Thankyou so much!
Visited Urology on April 2024
Review titled Royal Berkshire Hospital
Replied on 19 July 2024
Dear Ben, Thank you so much for your positive feedback. We hope you've recovered well after your treatment. We will pass on your message to the team and also share more widely with our colleagues, as positive feedback boosts everyone's morale. Best wishes, Patient Experience Team
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Review titled No opening time details for eye emergency on RBH/NHS website
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2024
We have turned up today for emergency at Eye casualty, to be told they dont open for another half hour. Can you please update the RBH and NHS websites with the clear opening times for Eye Emergency/Casualty. People wrongly assume the times are as stated for the eye clinic which they are not. Thanks
Visited Eye - accident and emergency services on March 2024
Review titled Royal Berkshire Hospital
Replied on 24 June 2024
Dear patient, Thank you for your feedback about the opening times. We have corrected the information on our websites, so that it shows the right opening times for Eye Emergency/Casualty. Best wishes, Patient Experience Team
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Review titled Was great, now impossible to get help.
Rated 3 stars out of 5
by GezMa - Posted on 18 March 2024
Over the decade or so I've been wearing hearing aids Royal Berks Audiology and the BeMore app have been brilliant, responsive and helpful. Now though, the new and I suppose 'improved service means I am getting no constructive help and that is making it almost impossible for me to continue working. One of my aids has broken and will not switch on so needs to be replaced. So I can lose a day's pay and book an utterly pointless appt, and expensive waste of nhs resource too, and go to RBerks to confirm my hearing aid needs to be replaced - but here's a shocker (not) the lead time for that waste of time is more than 6 weeks, yes, six!! The BeMore app won't let me report because one of my saids won't turn on, so thank you. My household budget thanks you, my customers thank you, my social life thanks you, my private life thanks you, my driving safely thanks you. All in all great job, no, really. I guess the figures look good though eh.
Visited Audiology services (community) on March 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Dear GezMa, We would like to apologise for the difficulties you've been experiencing in trying to arrange for your hearing aid to be fixed or replaced. We have passed your concerns on to the Audiology team and asked them to let us know of any changes that can be made to improve the service or functions of the BeMore app. To enable them to look into the difficulties you've experienced in more detail, please contact our Patient Advice and Liaison Team (PALS): pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team
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Review titled Excellent Service at Ultrasound
Rated 5 stars out of 5
by Leanne - Posted on 11 March 2024
The appointment was on time and very efficient. The staff were exceptional and I am thoroughly impressed. Thank you so much.
Visited Don't know on March 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Leanne, Thank you for your lovely and positive feedback. We have passed this on to the ultrasound teams. Best wishes, Patient Experience Team
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Review titled Reading NHS at its best
Rated 5 stars out of 5
by A Padmore - Posted on 06 March 2024
Thank you to all the staff in A&E today. My husband had a suspected stroke and was triaged quickly despite a full waiting room. He was seen within a short time. After being examined by brilliant Nurses and Doctors he was allowed home with a problem with his back which hopefully will resolve in time. Anyone with a suspected stroke can be assured of the very best care on arriving at A&E Thank You
Visited Accident and emergency services on March 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear A Padmore, Thank you for your positive and kind feedback. We hope your husband is recovering well. We will pass on the feedback to the A&E staff and also share with our colleagues. Best wishes, Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust