Royal Berkshire Hospital - Ratings and reviews
Reviews
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Review titled Excellent Service Quality
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I hope I have chosen the correct unit. Due to my 7-year-old daughter's persistent fever complaints, we entered the children's emergency department after a 20-minute wait. After her examination, we were admitted to the Lian Ward on the 3rd floor, where she stayed for a week. Throughout this time, they were very helpful in every aspect, whether it was the child education and entertainment staff or the nurses, they were quite attentive. Overall, we were satisfied with everything. Thank you for being there.
Visited Children's & Adolescent Services on March 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Just great!
Rated 5 stars out of 5
by PaulB - Posted on 29 March 2024
I attended A&E today for a precautionary check around AF - and was triaged, ECG'd and then seen by a Doctor. All were kind, attentive and caring - and professional. I could see that A&E was extremely busy, but my waits seemed entirely reasonable. I have separately attended this unit on multiple occasions with an elderly relative. I think the team are great - delivering great work with a wonderful attitude under immense pressure. Thank you!
Visited Accident and emergency services on March 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Donna - Posted on 03 April 2024
I was seen quickly despite A&E being very busy, I was seen quickly and had Kind compassionate care. Thank you
Visited Stroke on March 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Horrendous staff
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I got rushed in with my son via ambulance they watched him the first day they left me in a room with no window or a draft it was boiling hot they then moved me 3rd day in at 9.30 being told I will be going home today they then forgot to see him the doctors forgot about my son then everytime you ask you get told they don’t know no one is working together in this place it is extremely frustrating when you have a sick child and the doctors forget about you this hospital is not one Id Recommended if anything is tell people to stay away from here as they need more staff and more doctors on lion ward it will go from one doctor to another doctor there notes are not right or clear because no one knows anything in this place and they act stupid when you tell them the plan you made with the other doctor they need to sort it out I am extremely unhappy with the way me and my son have been tret on lion ward
Visited Children's & Adolescent Services on February 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Thank you for your feedback. Please contact our Patient Advice and Liaison Service (PALS) with your child's name and we will be able to look into this further for you, to resolve any issues or concerns. Email: pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team
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Review titled Don't moan about the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2024
Was advised to attend accident & emergency by 111, this poberbly could have been resolved by a my g.p but no appointments available. 5.5 hour wait, however the team on duty were amazing, toilet cleaned regularly, staff caring and considerate, even had a Tea/coffee service with biscuits offered. Where in the world would you have this without being asked for a credit card
Visited Accident and emergency services on February 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Julia kilcoyne - Posted on 14 February 2024
I went to urology today for my cancer check you. Absolutely 💯 care and service as usual. Thank you nhs
Visited Urology on February 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Dear Julia, Thank you so much for your lovely feedback. We will pass this on to the Urology team and also share with our wider colleagues. Best wishes, The Patient Experience Team
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Review titled Awful service
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2024
My partner was admitted 4 times to ED in a week for tonsillitis and a quinsy, extremely unwell. Kept getting sent home, no beds, dr strike. Lost 4kg between admissions in 3 days, told the nurse whilst admitted to a ward about frequent urination and thirst she said it was down to steroids. He has now been diagnosed with life changing Type 1 Diabetes and cannot help but think if he was treated appropriately and monitored on first attendance this may have been avoided.
Visited Accident and emergency services on January 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Thank you for your feedback. We are sorry for the difficulties you and your partner experienced. If you have not done so already, please contact our Patient Advice and Liaison Service, who can look into your concerns in more detail: pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team
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Review titled Professional Sonographer
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Ultrasound undertaken by an efficient sonographer who explained her findings and the follow up I could expect.
Visited Diagnostic Imaging on January 2024
Review titled Royal Berkshire Hospital
Replied on 15 January 2024
Dear Patient, Thank you for your positive feedback about the member of staff that you saw and the clear information you received. We will pass this on to the Sonography team. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Very caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2024
I had a hernia operation at a private hospital in Reading which was successful but had a bad reaction afterwards. I was discharged but deteriorated rapidly afterwards and was taken by ambulance to the Royal Berks A&E department. I was seen very quickly and transferred to a ward in the surgical unit where my condition was assessed and treatment given. The level of care was amazing, I felt so looked after and considering the number of people they see and pressure they are under, they made me feel special. I was regularly checked through the night and they were so caring. For me that is what it's all about, the quality of the people and feeling safe and cared for. Thank you.
Visited Accident and emergency services on January 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Urology “One Stop Clinic “
Rated 1 star out of 5
by Thomas Lanham - Posted on 29 January 2024
I’m on my 5th appointment at the Urology Clinic. I was referred at the end of August 2023 to the urology one stop clinic. I have appointment next Saturday 3/02/24. I’m still 2 appointments away from any treatment. That means at least 6 or 8 visits to the rbh hospital One Stop Clinic is a total joke. At my first appointment I saw a consultant (Vitalis) who told me other appointments would follow. I thought one stop clinic. There was one doctor and one nurse in the clinic. I was the only patient there. No other treatments on the day. At this appointment I informed the doctor they I was not available for test until after 19/12/2023. I later received a letter asking me to attend an appointment on 16/12/2023. Even at this early stage of my experience of Oncology at the RBH I was starting to worry that the left hand didn’t know what the right hand was doing. One stop clinic I don’t think so.
Visited Urology on January 2024
Review titled Royal Berkshire Hospital
Replied on 01 February 2024
Dear Thomas, We would like to apologise for the difficulties you've experienced with your care. Please could you make contact with our Patient Advice and Liaison Team (PALS), to allow us to look into the issues in more detail, and to find out how we can help you. Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Yours sincerely, Patient Experience Team