Royal Berkshire Hospital - Ratings and reviews
Reviews
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Review titled Adult day surgery unit
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
Came in for day surgery and was waiting for hours! Got told I was next in line to go down then that suddenly changed to being last! Had no understanding for my personal circumstances taken into account and believe I was put last just because I'd explained my need to be at top of the list due to circumstances beyond my control and needing it done earliest possible time. I explained this at my pre op too! I am so angry after not eating since 7am which was 9hrs of no food just to be told to I'm last!! And could be potentially postponed if not down by 5pm!
Visited Gynaecology on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
My wife was taken to A and E via ambulance for minor cardiac arrest from work, we reached the hospital at 6.30 pm and wasn't still seen by a doctor after 8 hours. Why is it called A and E if you have to wait for that may hours to see a doctor, and wait for any treatment. She was absolutely tiered and knackered. We should have stayed home and hope for the best for fate and luck even for a heart attack to be managed. We are both nurses by profession and this hurts us at both personal and emotional level, to understand what health services have become
Visited Accident and emergency services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Leila - Posted on 08 April 2024
The team in the antenatal department were fantastic, they made me feel supported and were very reassuring. Thank for all your hard work!
Visited Maternity services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled A heaving A&E but great treatment
Rated 5 stars out of 5
by Marilyn Wallman - Posted on 09 April 2024
My husband fell yesterday whilst playing walking football. He was knocked unconscious for a while so we had to go to A&E, on a Monday! There was a huge queue as the place was heaving. But I mentioned his age to the receptionist and he was triaged very quickly. We were there for nearly 8 hours, which wasn’t good but his examination was thorough- a shout out to the junior female doctor and her Senior doctor. All staff once we were called in were very good. However, A&E could be better organised. For an hour there was only one person on reception while another was training. I realise that training must be done but surely receiving patients must be a priority and especially on one of the busiest days? Additionally, there seemed to be no filtering of the more serious problems, unless you were brave enough to cheat the queue. I had to wait in line with my husband, who was shaking from shock, in a wheel chair whilst younger and more able patients queued before us. But a big thanks to all of people who saw him from the receptionist to the nurses and doctors you did a great job but please get a working party together to see if you can improve waiting times. There has to be a way, even if you are understaffed.
Visited Accident and emergency services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Outstanding standard of care
Rated 5 stars out of 5
by Isaac - Posted on 12 April 2024
Came in, very anxious and fatigued, for an urgent appointment after a 111 call. Staff could not have been more patient and warm towards me, and the department was immaculate. Procedure itself was efficient and as comfortable as possible. Was made to feel at ease, all my questions were answered and came away feeling well looked after - and noticed. We really don't deserve these amazing people :)
Visited Ear, Nose & Throat on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Bed status it all went wrong
Rated 3 stars out of 5
by Anonymous - Posted on 01 April 2024
Day nurses were amazing but 75 year old man with ? Stroke in a chair for 11.5 hrs so far and can’t infirm when a bed will be available
Visited Accident and emergency services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Outstanding staff .
Rated 5 stars out of 5
by Mary howarth - Posted on 07 April 2024
My daughter gave birth. from when we arrived the staff were outstanding from midwifes .students .doctors .they explained everything to us. took so much care looking after my daughter I just couldn't fault them .amazing thats all I can say .
Visited Maternity services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Excellent Gastrology Department
Rated 5 stars out of 5
by Mary Burrows - Posted on 17 April 2024
Thank you so much to the Gastroenterology team at RBH today. I am just so thankful to them all Very kind, very efficient. A big thankyou to my consultant and specialist biliary nurse and their team.
Visited Gastrointestinal and Liver services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled Paediatric A&E Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
This was my third visit to A&e with my children into the last 6 months. Each time I could not fault the staff. They are kind, considerate and work so well with the kids. Even when busy the staff are excellent.
Visited Accident and emergency services on April 2024
Royal Berkshire Hospital has not yet replied.
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Review titled No opening time details for eye emergency on RBH/NHS website
Rated 4 stars out of 5
by Anonymous - Posted on 09 March 2024
We have turned up today for emergency at Eye casualty, to be told they dont open for another half hour. Can you please update the RBH and NHS websites with the clear opening times for Eye Emergency/Casualty. People wrongly assume the times are as stated for the eye clinic which they are not. Thanks
Visited Eye - accident and emergency services on March 2024
Royal Berkshire Hospital has not yet replied.