Rochdale Infirmary
Whitehall Street, Rochdale, Lancashire, OL12 0NBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2025
I have nothing but praise for all staff I was seen by during this visit. I have had a transplant in the past and attended with a possible chest infection. I was isolated after seeing the triage nurse. I saw a doctor, had bloods and xrays done, was seen again by a doctor. Chest infection confirmed, he went through blood results with me. Antibiotics given and I was released. All within 1hr 30mins. Thank you everyone
Visited Urgent Treatment Centre on May 2025
Rochdale Infirmary has not yet replied.
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Review titled Stopped from leaving an honest review
Rated 1 star out of 5
by Kate Bown - Posted on 22 April 2025
doesn't allow for honest reviews of this service. I had a 10 minute appointment with the consultant. Scans show inflammation in all joints of hands and some in left foot. Told I'll probably have rheumatoid in the future. Didn't know I was to take pics of swellings for my one brief appointment. The clinic was clean, nurse on phone was rude. Completely misdiagnosed as I was unable to speak to the doctor regarding my other symptoms. Rheumatoid factor at 90, told it'd gone down considerably to 86. In immense pain and now nothing I can do as I was wrongly discharged without treatment
Visited Rheumatology on April 2025
Rochdale Infirmary has not yet replied.
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Review titled Uncaring and unprofessional
by Anonymous - Posted on 22 April 2025
So I came to visit July last year. I had a 10 minute face to face appointment where I was bombarded with questions. Asked if I had photos? I was completely unprepared for this appointment. I had scans of my hands and feet first where synovial thickening was found at near enough each joint on both hands and severe on my left foot. I then had MRIs on hips and back where I have a condition that isn't well studied in my bones. I got told my rheumatoid factor went down considerably from 90 to 86! I've been treated like I'm making it up. I have high glucose levels (again linked to rheumatoid) told it doesn't develop in the hips when clearly it does! I went for a bone scan and then received a short abrupt message saying it's not inflammatory arthritis so I'm discharged I'm disgusted!I will be requesting the results of this scan from my GP as now I have no trust in this doctor.I might add that the 1 phonecall I had with this "so called" consultant she said I'll probably develop rheumatoid arthritis in the future!!!! After seeing the crippling effects of this disease with my late father and adding up my symptoms... fatigue, crippling joint pain, high rheumatoid factor etc etc it's just a complete mess of a misdiagnosis! I called to ask about the bone scan I waited over a year for and even the receptionist here was rude, I was treated like a criminal! I just want treatment, I have all the signs and now have the proof from my CT scans etc to go back to my gp and ask for a second opinion at a different hospital. Very poor for communication with patient and saying I'll probably develop it in the future??? Absolutely disgusted. Surely if that's the case I should have treatment before I end up crippled? I'm so confused and not a chance of an actual discussion regarding this just discharged how unprofessional!I just want to get back into work although id not attend this clinic in the future now as I'm confused and in constant pain. I genuinely love our NHS but just not this clinic.
Visited Rheumatology on April 2025
Rochdale Infirmary has not yet replied.
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Review titled Exhausting
Rated 2 stars out of 5
by Anonymous - Posted on 08 February 2025
I was referred onto a ward at Rochdale on Thursday night. I am writing this review on Saturday evening and have only been seen to by a doctor once. I have been told that I am infectious yet no one has changed my bedding the the duration of my stay here. It took two days for a nurse to change my cannulae dressing even with persistent asking as it was peeling off and irritating my exma and when I asked if I could shower I got told I should strip was in my room to which I refused because I hadn’t showered In about a week due to feeling so unwell at home etc. Overall my stay here so far has been really unpleasant n I’ve almost had to beg for the attention of nurses whilst not seeing a doctor so have no idea what is happening in regards to me health care plan.
Visited Don't know on February 2025
Rochdale Infirmary has not yet replied.
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Review titled Kind and caring
Rated 5 stars out of 5
by Lynn - Posted on 16 January 2025
The staff here listened carefully and treated my sister with kindness and professional care. Whilst waiting we were kept clearly informed about the reasons there may be a delay or why someone may be treated before my sister. The doctor’s care was thorough and kindly. The nurse in the treatment room went way beyond expectations even bringing ginger biscuits because she knew ginger was an antidote to sickness.
Visited Urgent Treatment Centre on January 2025
Review titled Rochdale Infirmary
Replied on 21 January 2025
Dear Lynn Thank you for taking the time to leave feedback on your recent experience at Rochdale Infirmary. We are delighted that you felt our team listened carefully and treated your sister with kindness and professional care, and we are especially glad to hear that you liked our ginger biscuits. We will ensure that the team involved receive this feedback so they are aware of the difference that they have made to your families care and experience. Kind Regards Patient Experience Team The Northern Care Alliance
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Review titled Quality and Care
Rated 5 stars out of 5
by David Watson - Posted on 12 October 2024
From arrival to leaving very efficient my eye injection was expertly given and I was made to feel comfortable and relaxed. I was able to chat before and after the injection . I left feeling happy about my experience
Visited Ophthalmology on October 2024
Rochdale Infirmary has not yet replied.
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Review titled Recent experience in the Endoscopy Unit
by Jantina - Posted on 24 January 2024
Attended for a procedure as an outpatient in the Endosopy Unit, was informed that I was in fact having two procedures, which was a bit of surprise to me (minor glitch in communication, but not a huge problem). The staff from reception throughout the journey to recovery were lovely. Warm and friendly, reassuring and professional. A true reflection of the majority of NHS services and a stark reminder of how lucky we are to have this fabulous organisation free at the point of entry.
Visited January 2024
Provided by Care opinion
Review titled Rochdale Infirmary
Replied on 07 March 2024
Dear Jantina Thank you for taking the time to leave feedback on your experience at Rochdale Infirmary. We would firstly like to apologise for the error in communication regarding your procedure, but we are hay to hear that it went well and that our team were warm, friendly and professional. We will ensure that your kind words are passed on to the relevant team members. Kind Regards The Patient Experience Team The Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust