Rivers Hospital
High Wych Road, Sawbridgeworth, Hertfordshire, CM21 0HHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Gallbladder Removal
Rated 5 stars out of 5
by Laura - Posted on 03 May 2025
The surgeon was kind, clearly explained everything and answered my questions, as were the rest of the surgical staff. The ward and my en-suite room were super clean and all the staff, from cleaners, catering and most especially the nurses were friendly and couldn’t have done more to make me feel comfortable both before and after surgery. I would be very happy if I had another NHS referral to this hospital.
Visited General Surgery on May 2025
Rivers Hospital has not yet replied.
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Review titled Kind and caring staff
Rated 5 stars out of 5
by Stefan Milkowski - Posted on 16 May 2025
I was very anxious and apprehensive about my forthcoming procedure but the nurses at the Meadow Day Unit were fabulous and supported me throughout. They are true unsung heroes and a credit to the NHS.
Visited Don't know on May 2025
Rivers Hospital has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Mariella - Posted on 26 May 2025
I was extremely happy with my experience from start to finish. All the staff involved in my care were fantastic and a big thank you to the consultant who was amazing from pre to post surgery. I couldn’t have asked for a better service.
Visited Ear, Nose & Throat on May 2025
Rivers Hospital has not yet replied.
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Review titled Kind and helpful
Rated 5 stars out of 5
by Ursula Williamson - Posted on 08 April 2025
I telephoned Rivers hospital for an appointment and from the first person I spoke to through to the endoscopy dept and radiology dept.They could not have been kinder and more helpful. Thank you
Visited Gastrointestinal and Liver services on April 2025
Rivers Hospital has not yet replied.
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Review titled Amazing hospital
Rated 5 stars out of 5
by Amanda Conroy - Posted on 13 October 2024
I had a series of steroid injections in my foot & ankle for pain due to an old fracture done 13 months previously? My consultant was a very kind man who from the very first appointment to me having the procedure done was the most caring doctor. He reassured me from start to finish that he would look after me & sort out my foot & ankle. The nurse checking my obs before & after was absolutely amazing, her care was very professional. She was really kind & considerate with a warm nature. Talked me through the whole procedure, holding my hand while I was having the anaesthetic given to me. After the procedure & I was back in my room she continued to look after me, checking up on me every half hour & doing my obs. My other nurse was kind, caring & very reassuring. I couldn’t have wished for better nurses to look after me.
Visited Pain Management on October 2024
Review titled Rivers Hospital
Replied on 15 October 2024
Amanda Conroy, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every patient, and are pleased to hear that you enjoyed your experience here at Rivers Hospital! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Review titled Wonderful care
Rated 5 stars out of 5
by Shay - Posted on 23 July 2024
I had Hip Replacement surgery at Rivers Hospital, as a NHS patient, I was looked after wonderfully, the surgeon and all his team that care for me while having surgery where great, all questions ask with no problem, and after care was 1st class, Thank you to you all.
Visited General Surgery on June 2024
Review titled Rivers Hospital
Replied on 25 July 2024
Hi Shay, thank you for taking the time to leave a review for us at Rivers Hospital. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
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Review titled Best Experience ever
Rated 5 stars out of 5
by K Darby - Posted on 26 September 2024
Thanks to My Surgeon and his team who were all absolutely amazing everything was so well organised to the last detail for my Haemorrhoidectomy I have to say not only did he give me my life back but also helped me to help my husband who has Dementia' have a better life too' as I can help him more now' my operation was so successful and has healed so well within a month I was almost back to normal. I feel the nightmare is over as I have had years of agonising pain and discomfort day and night , So thank you so much to you all for everything. I praise and recommend you all to everyone I know and more. Kind Regards to you all .
Visited General Surgery on January 2024
Review titled Rivers Hospital
Replied on 27 September 2024
K Darby, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Review titled Could not fault them!
Rated 5 stars out of 5
by Marisa Moore - Posted on 25 May 2023
It’s been a week since my operation at the rivers! And had to leave a review because I am so grateful for all the staff minus 1 nurse unfortunately. I arrived for my surgery and was taken straight to my room which may I add is like a hotel room so clean bright airy with a lovely en-suite. Unfortunately the first nurse I initially saw wasn’t very smiley or even seemed like she cared in the slightest. Was very unwelcoming and actually a bit rude and this did make me anxious. The anaesthetist came to see me before I went in for surgery and was very friendly and made me feel much more relaxed! Soon after went in for surgery. I went in for my surgery and woke up to lovely nurses in recovery who were chatty and could tell they were just focused on getting me as comfortable and pain free as possible! Was taken back to my room where the miserable nurse was there with me I did try making conversation with her but was not really interested so left it. But her shift was over and I then had a few of the most lovely nurses I cannot express enough how brilliant they were I really wish I got their names as they made the whole experience so much more bare able! My night nurse was equally just as amazing and she couldn’t do enough for me! Again I can’t remember her name! The morning shift nurse was lovely! And although she wasn’t on long before I was discharged she was very attentive and helpful! The nurses at the rivers are faultless! Apart from one! Thank you so much for all your care
Visited Gynaecology on May 2023
Rivers Hospital has not yet replied.
Information supplied by Ramsay Healthcare UK Operations Limited