Rampton Hospital - Ratings and reviews
Reviews
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Review titled Accessing education
by Kerqq84 - Posted on 04 October 2023
I had a meeting with my case manager from NHS England.. During our conversation I highlighted the fact I had no educational sessions such as maths, English, IT. She stated that it is a legal requirement in psychiatric units. This affected myself due to a dip in my motivation and focus on my pathway towards future employment beyond hospital. I know I need to work towards L1-2 in maths and IT Due to all TES staff being deployed to the wards for the majority of 2023 all patients missed out on purposeful activities and importantly educational sessions. I rose this with my case manager who agreed this is unacceptable. The inability to complete these sessions during the staffing crisis affected my mood, motivation and focus on the future
Visited September 2023
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Review titled Rampton Hospital
Replied on 04 October 2023
Thank you for posting about your current experience with patients' education. As you correctly pointed out TES staff have been redeployed to the wards to cover nursing duties whilst we are facing difficult times. There is a recovery plan that has been put in place by the senior leadership team. Currently, education staff are still being used to cover nursing duties. Each week 10 staff are identified from across the care-stream day units to be released to help facilitate patient sessions. Education staff form part of that number and some education is still happening, albeit ad hoc due to the circumstances. This is similar for the other disciplines in TES. In the next phase of the recovery plan, we are hoping to release the Band 5 teachers as more staff are recruited to nursing posts. This is due to be implemented towards the end of October and when this happens, we will be able to offer a more structured programme. I do hope you are able to find the motivation to continue with education as we move forward through these difficult times. The staff are looking forward to working full time with patients again in their education roles. We are able to offer some sessions on and off ward, please speak to an education staff or your OT if you see them on your ward and let them know you would like to reengage with some education. Matthew
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Review titled Staff are nice
by Lyned24 - Posted on 04 October 2023
Southwell is good The gym is good. The Southwell staff are nice. I enjoy playing the guitar with staff.
Visited September 2023
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Review titled Rampton Hospital
Replied on 04 October 2023
Thank you so much for your lovely post about the Southwell team, All the disciplines who work in the area do their best to ensure patients have a balance of meaningful activities as part of their programme. Things have been a bit challenging lately with staffing however we are starting with our recovery plan to have more staff back in the area so we will hopefully see more activities and therapies happening in the future. Thanks Kay
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Review titled Staffing
by Peaks01 - Posted on 05 September 2023
As a PICU ward we require a high level of staffing to enable the running of a safe and effective therapeutic environment. Currently we don't have sufficient staff levels to allow this. The vast majority of our patients are on LTS plans, and many have high unlock levels. The current staffing issues are resulting in many of our patients not been able to have their time up in the dayroom, or having their time cut short. Ward staff are trying their best & patients are trying to be understanding, but everyone is starting to feel the strain.
Visited August 2023
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Review titled Rampton Hospital
Replied on 07 September 2023
Thank you for your post. Staffing of late, has been a challenge for all, patients and staff. As you have documented below, I can see how engaged the staff and patient group are, working in unity, so the day can be utilised to its maximum. 2 full time staff have recently been transferred to the PICU (allocated in the last week), that will show up on rotas in the next month. So this should have a positive impact on the wards available staffing. The hospital management meets twice a day to look at the distribution of staff across the site. This is the fairest way we can ensure resources are distributed, taking into consideration last minute shortfalls such as sickness and absence. There has also been consideration afforded to what incentives we can offer to retain staff and recruit others. Enhanced pay offers have been made and agreed with the patient facing staff groups. Additionally, there has been a significant recruitment drive, with many staff awaiting start dates and induction. Its hoped that the introduction of the new starters and improved retention will enable us to ensure that LTS patients will have all aspects of their care delivered as per plan, in full, without hesitation or delay. The influx of new staff will also allow us to map out and plan a return of TES to their regular roles. The TES staff have been an amazing support for the wards in recent months, I'm really appreciative of that. I'm really sorry that you have had a negative experience in recent times. But I just want to know, and feel, that we are doing everything we can to address our current staffing shortfalls. I just want to take this opportunity to thank you, fellow patients and staff, for supporting each other through these challenging times.
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Review titled Goodbye before she leaves
by DRCka1 - Posted on 23 August 2023
DRC/Managers I'm writing this letter as I know we are so short staffed that TI’s, TIW’s Education, are constantly being put onto wards. However on my account and the rest of the patients on the female service would like to do a farewell function for a very valued and well respected member of staff at the DRC. She is leaving to do her nurse training and she has worked on women's a long time and has really helped a lot of patients. She's also made a big difference to a lot of patients journies to recovery so I guess I'm asking is for one night is it possible if we can staff a function to say goodbye before she leaves.
Visited August 2023
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Review titled Rampton Hospital
Replied on 24 August 2023
Hello, It's very kind of you to take your time to submit this care opinion, thank you. It's lovely to hear that this staff member has had such a positive impact on yours and others recovery journeys that you would like to say a collective farewell. This can be escalated to the care stream leadership team. You say this staff member is valued and well respected, we can make sure they receive a copy of your feedback. We wish them the well in their studies and hope to see them back in the near future. Chloe.
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Review titled Carers bring insight into what recovery means for loved ones
by WWW - Posted on 28 October 2023
I wish to record a note of thanks and appreciation to the Family and Volunteer Support Service of Rampton Hospital. I feel this service has hugely improved in the last 10 years that I have used it. It has better supported carers in their quest for transparency and accountability in a way which "brings along" the staff with carers, not as carers pitted against the staff. My relative has now moved on, but in that time I have witnessed the format of Carer Events "open up" with surgeries, questions from carers, and a striving for professionalism by staff who are now beginning to recognise carers as a voice. I hope the service continues to be "on the side of carers" as a vision. Carers can bring an all encompassing view of what mental health recovery entails for their loved ones. The improvements have been hard-won through hard work and soul-searching by the service and carers. I hope the hospital leadership will continue to give carers a voice. I wish all the staff at Rampton Hospital well and hope they continue to find meaning and improvements in what they do. A Grateful Carer.
Visited May 2022
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Review titled Rampton Hospital
Replied on 01 November 2023
Good afternoon Thank you for taking the time to provide feedback, this is appreciated. As a hospital we do value the voice of carers and aspire to continue improving this relationship. Carers like you have helped hospital managers see things from a different lens which has been pivotal in helping us improve services delivered. I am pleased to hear that your relative has moved on and do hope you continue to be supported in working alongside services to ensure mental health recovery encompasses those key views. Kind Regards Kerry Burton General Manager
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