Queen Mary's Hospital Sidcup
Frognal Avenue, Sidcup, Kent, DA14 6LTContact details and Patient Advice and Liaison Service (PALS)
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Review titled At our wits' end/great distress for my mum
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
Why does the opthalmology department never answer the phone? How am I supposed to cancel/rearrange an appointment if the phone is never, ever answered? My mum had an appointment come through at very short notice which she just cannot attend. Me, my husband and my mum spent all morning/afternoon desperately trying to ring to speak to someone and get it rearranged. The phone just rings and rings, all the time! What should we do? The tone of the letter is unpleasant threatening her being discharged from the clinic if she misses the appointment saying she will have to go back to the gp for another referral! She's been attending the eye clinic for macular degeneration for years and this is an ongoing issue trying to get through and rearrange timings, days etc. Also the number shown on the letter isn't even the right number! We are at our wits' end with this telephone issue (and this is an ongoing problem) and is causing my mum really great distress.
Visited Ophthalmology on May 2023
Queen Mary's Hospital Sidcup has not yet replied.
Information supplied by Oxleas NHS Foundation Trust