Queen Elizabeth The Queen Mother Hospital - Ratings and reviews
Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2024
I arrived for an outpatient appointment on the 15th to be informed it had been rescheduled for 2 months time. I was advised by reception it was rescheduled on the 5th yet I received no letter or notification of this. In fact I received a text message on the 7th reminding me to attend the appointment on the 15th. The receptionist advised me to phone the consultant secretary but I was unable to get through despite several attempts.
Visited Endocrinology and Metabolic Medicine on January 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 18 January 2024
Thank you so much for passing on the details of your recent appointment issues. I am so sorry that you had not been contacted/notified regarding your new appointment time prior to turning up to hospital and that despite following advise from staff have still not been able to contact your consultants secretary. I completely and utterly empathise with your situation and appreciate how frustrating this must be. If you are either still having difficulties trying to rectify your appointment issues or would like to talk to someone about this please contact my team which is the Patient Voice & Involvement Team via our Email address which is ekhuft.patientvoice@nhs.net
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Review titled 26 hours in A and E
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2024
Shocking, 24 hours in A and E, 86 year old patient, sitting upright, frail, confused and feeling neglected
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 05 January 2024
I am so sorry that this was the experience of our Emergency Department at QEQM. I know the department is under considerable pressure, but frail, confused patients should be checked on regularly. And we would encourage those accompanying them to speak to a member of staff if they are worried that their condition is deteriorating. If you would like us to look into what happened please email our Patient Voice and Involvement team. We'll need a bit more information including the date, the patient's name and date of birth. Our email is: ekhuft.patientvoice@nhs.net Best wishes
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Review titled MRI with Claustrophobia
Rated 4 stars out of 5
by Alison Tappy - Posted on 30 January 2024
I have severe claustrophobia but had to have an MRI for a back problem. To say I was panic struck is an understatement, and spent the previous week feeling physically sick! From first contact the staff were great and very understanding. I was given a small dose of sedation to calm me down a bit. The MRI machine is slightly bigger than normal (70cm) and all white, so you don't feel like you're going into a dark tunnel, but best of all, you can wear mirrored glasses so that you can view a screen which shows short videos from around the world. This completely keeps your mind off of what is going on and you have no sense of being in a tunnel. You can also see how far into the scan you are. I'm still amazed that I managed to get through an MRI quite easily and can only thank the staff for their help.
Visited Diagnostic Imaging on January 2024
Queen Elizabeth The Queen Mother Hospital has not yet replied.
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Review titled Excellent organisation
Rated 5 stars out of 5
by Mary McCallen - Posted on 13 December 2023
I attended today to have stiches removed. I was quickly and efficiently assessed in accident and emergency, and sent on to the urgent treatment department. All the staff I encountered were professional, patient and helpful. I waited an hour and a half to see the nurse who was thorough, attentive and cheerful.
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 14 December 2023
Thank you so much for your kind words. I am so pleased that you had such a good experience and that you felt staff treated you well. I will make sure to share your feedback with the Team.
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Review titled Professional and compassionate staff
Rated 4 stars out of 5
by Anonymous - Posted on 31 December 2023
Thank you to the a and e team on duty 29.12.2023 they were so so busy with a waiting area overflowing with people but delivered excellent care to my mum who was treated with kindness the whole way through her visit
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 02 January 2024
Thank you so much for your kind and lovely words. I am so pleased to read that your Mother was treated so well by our staff. I will make sure to share your feedback with the Team. Happy Christmas and New Year to you and your Family.
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Review titled No map of hospital
Rated 3 stars out of 5
by Stanley William Kitchener - Posted on 06 December 2023
When you type Site Map, you don't get a map of the hospital, you get policies. I wanted to know how to get to my appointment, and could not find a map on the website, why?
Visited Don't know on December 2023
Queen Elizabeth The Queen Mother Hospital has not yet replied.
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Review titled Lack of initial confidentiality on arrival
Rated 4 stars out of 5
by Philip Thompson - Posted on 10 November 2023
Brought my wife into A/E early on Monday am with an acute medical condition that had already been treated by GP. But no improvement and symptoms worsening. On arrival we were seen by a nurse sitting at a desk who asked what was the reason for attendance. Details given to the nurse. This was undertaken in an open area with patients standing and sitting next to the nurse's desk all in earshot of my wife's personal medical condition. Totally unacceptable. This was mentioned to the nurse, who basically said, this is how it is now! Sat in the waiting room and called through by a Doctor after a short time. From this stage everything was done in a professional way and all staff were kind and professional. After tests my wife was admitted to a ward later in the day. Could not believe the ridiculous size of the waiting room, totally unsuitable for the volume of patients admitted. When I left later in the day the waiting room was packed to the rafters with people standing and it appeared totally unsafe. Whoever designed and approved these alterations to this area should visit again when the department is busy and see it is just totally unsuitable.
Visited Accident and emergency services on November 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 13 November 2023
Thank you for posting your feedback. I completely understand the frustration at having to give personal medical information in an open area and I agree this is not something I would be happy with either. However I am glad that from the point of seeing the doctor onwards that the experience was a good one. I will make sure to share your post with the Team.
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Review titled Lack of Reception or Direction
Rated 3 stars out of 5
by Anonymous - Posted on 13 November 2023
No idea where I was going until a volunteer led the way. No staff available at all at the entrance. Comment was passed by others that I spoke to whilst waiting. The majority of staff walking past the waiting area,either had their hands in their pockets, on their phones or a coffee in hand. Waiting in a corridor is not the ideal area for any out patient treatment. It was like waiting outside the headmasters office at school.
Visited Oral and Maxillofacial Surgery on November 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 14 November 2023
Thank you for providing us with your feedback. It is good to know what we as a Trust are doing well and what we are not doing well with and I completely agree that signposting and directing patients to their appointments must improve. I will make sure to share your feedback. Before I do so please could you advise which department your appointment was with so I can pass your comments on.
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Review titled Stop talking!
Rated 1 star out of 5
by Mark - Posted on 03 November 2023
Staff too busy chatting. Waiting room full and staff so slow! They should visit another hospital and see how their departments are run much more efficiently.
Visited Phlebotomy on November 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 06 November 2023
Thank you for sending us your feedback. I am so sorry to read that you feel staff attitude is not as it should be. This is not the service that we would like our patients and their families to experience. I will make sure to share your post with the department.
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Review titled Phone calls
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
My 99 year old relative in a and e I went home to get his bed etc ready I have been calling for 4 hours now not stop I am very worried about him only waiting for blood results then told I get a call I carnt believe no one answers the phone surely receptionist there absolutely diobolictal all I want is to speak to someone I understand they busy should be someone to answer calls for relatives enquires who are extremely worried
Visited Accident and emergency services on October 2023
Review titled Queen Elizabeth The Queen Mother Hospital
Replied on 02 November 2023
Thank you for sending us your feedback. I am so sorry to read that you are having such problems trying to contact A&E regarding your the condition of your relative. I can appreciate how frustrating and worrying this must be for you. I will make sure to share your comments with the department If you would like us to look into what is happening, please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
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