Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital.
Reviews
-
Review titled Efficient department
Rated 5 stars out of 5
by Colin - Posted on 21 June 2023
I attended urology for a prostate biopsy on Monday 5th June. Although the procedure was unpleasant, the staff were amazing and everything was explained to me. I was treated with the greatest of care and dignity and although I felt a little 'wobbly' after the procedure, I was soon able to go home...
Visited Urology on June 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
Dear Colin Thank you for your feedback, this has been shared with the clinical team. It is always nice to hear when a patient has had a positive experience. Kind regards The Patient Experience Team
-
Review titled Great care from Patience in a time-pressured environment
Rated 5 stars out of 5
by Guy - Posted on 06 June 2023
It was a busy day in the Urgent Care department so it was several hours before I was seen. Patience was kind and careful dressing my wounds and gave good advice. I felt very well looked after -- a very professional and human approach. The demands on the care team here are obvious -- but they work hard to look after everyone, nonetheless. Thank you.
Visited Don't know on June 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Dear Guy Thank you for your feedback. Your comments have been sent to Greenbrook, who manage the Urgent Care department, to share with Patience. kind regards The Patient Experience Team
-
Review titled A 12 Hour Waiting Time.....
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
.....for my 96 year old mother, with a broken pelvis, speaks for itself, I think. This followed a 10 hour wait for an ambulance. Indeed, if I had driven my mother to my hospital in Belgium, where I live, she would have seen a doctor sooner. The receptionist in the A&E area, when questioned politely about the waiting time, was unnecessarily hostile. When my mother finally saw a medical team (i.e.doctors and specialists) we found them without exception to be most professional and engaged. However, owing to our nightmarish experience in the waiting room we have taken the decision never again to visit the A&E dept of this hospital, even if it means lying seriously injured at home. We feel very sorry for the medical staff at Queen Elizabeth who have to work in such an environment. It is an appalling situation and we do not know what the answer is.
Visited Don't know on May 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
We are sorry to hear about your mother's experience in A&E, it must have been extremely distressing for her and you. As a Trust we share comments and aim to learn from them. Your feedback has been sent to the management team to discuss with the A&E staff. We hope your mother has made a good recovery kind regards The Patient Experience Team
-
Review titled Kindness when you need it the most.
Rated 5 stars out of 5
by GEHP - Posted on 19 June 2023
I had 2 appointments & 2 very unpleasant procedures to be done. At all times the doctors, nurses & reception staff were respectful, considerate & just really kind to me. At a time when the NHS under so much pressure it's incredible that these people can still smile & be so kind. They deserve so much more appreciation than they get at the moment.
Visited Gynaecology on May 2023
Review titled Queen Elizabeth Hospital
Replied on 20 June 2023
Thank you for taking the time to give feedback, we're glad your experience was positive. It is always much appreciated when the hard work and kindness of our staff is acknowledged. kind regards The Patient Experience Team
Information supplied by Lewisham and Greenwich NHS Trust