Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2025
My son is an inpatient, and to try to contact the dept that is supposedly caring for him is impossible, operator takes ages to answer, and when they do, they put you through to wrong dept/ person, and if you do manage to get through to ward, the staff really don’t have a clue , and don’t take the time to listen to you, I don’t live in the area, so need to contact by phone, I despair at the decline of this hospital, compared to 20 years ago, I would not recommend this hospital to anyone , especially the ward that my son is on ,
Visited Orthopaedics on May 2025
Queen Elizabeth Hospital has not yet replied.
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2025
Formal Review of Inpatient Experience – Ward 17, Queen Elizabeth Hospital I was admitted to Ward 17 at Queen Elizabeth Hospital for a two-week inpatient stay. While some nursing staff demonstrated warmth in their interactions, the overall experience was significantly compromised by the ward's troubling cultural norms and lack of professional standards. Across all shifts, without exception, there was a persistent atmosphere of noise and disruption. The nurses’ station—located within earshot of patient cubicles—was a constant source of loud, non-essential chatter. Unfortunately, this behaviour extended to the in-room ward station, where conversations between staff were conducted in insensitive tones, with complete disregard for patients attempting to rest and recover. The culture of the ward more closely resembled a social gathering than a clinical care setting. There was a noticeable lack of awareness or concern about the impact of noise and casual behaviour on patients' wellbeing. Particularly distressing was the frequent breach of patient confidentiality: sensitive information was discussed audibly within earshot of others, exposing private details without any attempt at discretion. This is not an issue of isolated staff members, but rather a systemic problem reflective of the ward's culture. Such an environment is not only inappropriate for a healthcare setting but actively undermines the principles of respectful, patient-centred care. There is an urgent need for comprehensive training and cultural reform on Ward 17. Key areas should include confidentiality, professional communication, and awareness of the healing environment. Patients deserve to be treated with dignity and allowed to rest in a setting conducive to recovery. I offer this feedback with the hope that it will be taken seriously and acted upon promptly. The potential for high-quality care is present, but it cannot be realised without a fundamental shift in ward culture and standards of conduct.
Visited General Surgery on May 2025
Queen Elizabeth Hospital has not yet replied.
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Review titled My feelings
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
Today at A&E, an employee of Shift lead called my name. Since the pronunciation varies from country to country, I didn't know it was calling me at that time. An hour later, when I went to ask, he said he had called me an hour ago. I wanted to ask, if I didn't ask, would I have to wait all night? Can you call a patient only once and not a second time?
Visited Accident and emergency services on April 2025
Review titled Queen Elizabeth Hospital
Replied on 22 April 2025
Thank you for sharing your concerns with us. We sincerely apologise for the inconvenience and any distress caused during your visit to A&E. We understand how important clear communication is, especially in a busy environment, and we regret that there was confusion regarding the calling process. Please be assured that our team typically makes multiple attempts to call patients to ensure they are aware when their turn has arrived. I apologize if this was not made clear in this case, and we send message to improve our communication and prevent similar situations in the future. I appreciate your patience and understanding. If you have any further concerns or if there's anything we can do to assist him, please do not hesitate to contact us. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich
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Review titled Professional & Amazing Care
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2025
upon visting the day unit today and having a colonoscopy, all the staff from reception to nurses to doctors were professional, informative and comforting. This made me at ease with the procedure.
Visited Don't know on March 2025
Review titled Queen Elizabeth Hospital
Replied on 04 April 2025
Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our team. Providing professional, informative, and compassionate care is our top priority, and it is wonderful to know that we helped put you at ease during your procedure. Wishing you all the best in your recovery!” Kind regards Colette Try General Manager for Division of Surgery (Endoscopy, Gastroenterology, Bowel Cancer Screening,
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Review titled Good care
Rated 5 stars out of 5
by Marie Woodland - Posted on 16 April 2025
My sister was in A&E this week, and she received really good care , the DR who saw her was really good he explained things really well and did every test to check all areas , I joined her later in the day and we saw a physio who was calm polite and efficient , the DR also came back and with consent also explained the outcome to both of us , taking time to answer any questions. Also had another DR take me to the area where my sister was as it was restricted access , over all a excellent service at a difficult time , Thank you to the QE
Visited Accident and emergency services on March 2025
Review titled Queen Elizabeth Hospital
Replied on 23 April 2025
Dear Marie, Thank you so much for sharing your experience. I’m glad to hear that your sister received the care she deserved. Your account of the attentive and thorough care provided during her time in A&E truly warms my heart. It’s reassuring to know that we took the time to explain everything clearly and ensured all aspects were thoroughly checked. It’s also wonderful to hear that the staff remained calm, polite, and efficient despite the challenges faced, and that you felt supported throughout the process. Your kind words genuinely reflect the dedication and compassion of the team at QE-ED. Wishing your sister, a smooth and speedy recovery, and thank you again for taking the time to share this positive feedback. It is much appreciated! I will share this with the team so they know how much their efforts have been appreciated. Thank you. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich
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Review titled Bad practice
Rated 1 star out of 5
by Ugne Kaskauskaite - Posted on 03 January 2025
I want to report on yesterday's Queen Elizabeth Hospital ENT department appointment. My appointment was 02/01/2025 at 3:45 pm at Outpatient area G. First of all, the appointment was not with a doctor I saw for my first app.I was seen by an ENT doctor in Lewisham hospital on 27th October, and because of my chronic sinusitis issues and lost of smell, I was sent for CT scan.I did a CT scan on 14th of December.When I arrived at the appointment yesterday, the doctor could not find the results of my CT scan. When I had a CT scan they said in 10 days my results would be sent to my doctor.So in the end ENT doctor could not do anything without results and I was sent home.It is disappointing as I have chronic sinusitis which impacts my life massively, I have traveled to this appointment, back and forth I spent 3 hours on the buses because I live in Hither Green and my regular hospital, Lewisham Hospital, but this time I was sent to Queen Elizabeth.I have fibromyalgia so it is very hard for me to travel that long, especially for no reason, I was advised nothing because the scan results were not there.Is it the best way to use the NHS and my resources?I always get messages about how important it is to keep your appointments and when I do so from the ENT department side nothing is done. Maybe it would be good to check documents before an appointment and to cancel it if they can not find results. I have fibromyalgia and these kinds of things put me in a flare-up.I am feeling very sick today because of the travel and waiting and then realizing that all this was for nothing!
Visited Ear, Nose & Throat on January 2025
Review titled Queen Elizabeth Hospital
Replied on 09 January 2025
Dear Ugne Please accept our apologies for the negative experience you have had at your recent appointment at Queen Elizabeth Hospital and the lack of communication. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.lewisham@nhs.net Kind regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust
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Review titled Update the A&E waiting room,
Rated 5 stars out of 5
by Tom Liversage - Posted on 23 December 2024
After waiting in a&e at qe Woolwich, for over 7 hours, I have no complaints the staff,nurses doctors, security, everyone was fantastic could not be better, but sitting there on the wall for a start is about a 60in TV screen only stating waiting time, ( which at one point reached 7hr 15 min) what can't the TV screen actually show TV programmes just sitting there is brain numbing pleased give us something to watch to help pass the time, and lastly after sitting there for so long why do the seat have to be hard plastic,???. what is the matter with cushioned or padded seats, just a couple ideas to make patients waiting a bit more bearable
Visited Accident and emergency services on December 2024
Review titled Queen Elizabeth Hospital
Replied on 07 January 2025
Good afternoon, Tom Thank you very much for taking the time to share the experience that you had recently at Queen Elizabeth Hospital Emergency Department. I have shared your kind words with the relevant department to advise is there something that can be done here? Thank you, Amanda Yates Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Terrible
Rated 1 star out of 5
by Jane - Posted on 07 December 2024
I was sent here after visiting urgent care at Queen Mary's. I was referred with a suspected condition that would require surgery. At the point of writing this, I was waiting over 7 hours - 5 of these were after being told I need a CT scan and having had a canula put in for possible surgery. As a result I had not eaten or drunk since the night before. Every time I tried to glean any information, I was given very little, dismissed or told to just keep waiting. When I asked a doctor, they couldn't find me on the CT list, presumably meaning my wait will now be even longer. I understand that hospitals are under immense pressure but there seem to be no systems that ensure efficiency, and the way in which I was spoken to repeatedly was not reassuring or supportive. I found the experience gave me no faith in the treatment I might receive. I felt ignored and dismissed. I dread to think what time I might get home or be admitted for further treatment. A terrible experience, aside from one doctor who took some time to listen but was unable yo give me any useful information.
Visited Accident and emergency services on December 2024
Review titled Queen Elizabeth Hospital
Replied on 23 December 2024
Good Morning Jane Please accept our apologies for the negative experience you have had at your recent appointment at Queen Elizabeth Hospital and the lack of communication. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.lewisham@nhs.net Kind regards Patient Experience team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
Visited for a bloods appointment that was pre-booked. Told I would need to wait around 1 to 1.5 hours for results. After 2.5 hours, I am still waiting. Told bloods are back but now I need to wait for the doctor & they never give times as they don't know when the doctor will be available. The car park has now cost me a small fortune, there is seemingly no consideration for people's time, and the process is ridiculously inefficient. How can a hospital operate in thus way? I would not be able to even consider such appalling service in my work. On arrival, it was completely unclear where I needed to go. Staff could see me arrive & pretty much ignored me until I walked up to someone to ask if I was even in the right place. Again, I would not be able to simply ignore someone in my place of work. Something needs to change.
Visited Don't know on December 2024
Review titled Queen Elizabeth Hospital
Replied on 31 December 2024
Good Morning We are sorry that you had such a bad experience. We have been advised by our pathology Team without patient details they cannot check on the blood samples. If you would like us to investigate further, please contact out Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net Kind Regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust
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Review titled Unprofessional
Rated 1 star out of 5
by Peter Eaton - Posted on 14 November 2024
Still waiting after cancer diagnosis two and a half weeks ago for any information regarding my future treatment, they keep promising to call but don’t, they either don’t care or ???? Don’t trust them anymore at all.
Visited Prostate Cancer Service on November 2024
Review titled Queen Elizabeth Hospital
Replied on 18 November 2024
Dear Mr Eaton, I am sorry that you have been made to wait for a follow up to your recent diagnosis. It is our understanding that you now should have been contacted by the relevant team to update you regarding your treatment. If this is still not the case, please let us know your contact details via our email address, LG.PatientExperienceLGT@nhs.net, and we will follow up on your behalf. Thanks, Patient Experience Team
Information supplied by Lewisham and Greenwich NHS Trust