Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Wasn’t treated right by the whole service
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2025
I came in for suspected gallbladder issues and I wasn’t really being checked on I did also mentioned I have BPD disorder and I tryed to speak to them about it because I can get very upset and I was in a lot of pain last night. This morning I was seen by a surgical team but they didn’t really let me speak about my symptoms they kept talking over me and I felt that was quite rude
Visited Gastrointestinal and Liver services on June 2025
Queen Elizabeth Hospital has not yet replied.
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Review titled The wards were very clean and airy.
Rated 4 stars out of 5
by Anonymous - Posted on 10 June 2025
I recently visited a patient in the Cardiac ward. The ward looked very clean. I was impressed that each patient was issued with clean pyjamas and non slip socks every day. Meals were served three times a day, not to everyone's preference, but looked quite substantial. Thank you for the care given to my relative.
Visited Cardiology on June 2025
Review titled Queen Elizabeth Hospital
Replied on 12 June 2025
Thank you for your feedback. We are pleased to learn that the quality of our environment and the standards of patient care have met the high expectations we uphold at Queen Elizabeth for all our patients. Kind Regards Samantha Kelly Head of Nursing for Medicine
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Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2025
My son is an inpatient, and to try to contact the dept that is supposedly caring for him is impossible, operator takes ages to answer, and when they do, they put you through to wrong dept/ person, and if you do manage to get through to ward, the staff really don’t have a clue , and don’t take the time to listen to you, I don’t live in the area, so need to contact by phone, I despair at the decline of this hospital, compared to 20 years ago, I would not recommend this hospital to anyone , especially the ward that my son is on ,
Visited Orthopaedics on May 2025
Review titled Queen Elizabeth Hospital
Replied on 29 May 2025
We are sorry for your negative experience in contacting the Trust and the ward Your concerns are taken seriously and will be investigated. If you would like to discuss this further, please provide our Patient Advice and Liaison Service (PALS) with your details so that we can contact you. They are available on pals.qeht@nhs.net Kind Regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH
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Review titled Very poor communication
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2025
A close relation has was admitted some weeks ago. Attempts to get an update on his situation while visiting or by phone have been fruitless - one call back. Generally given an excuse (ward round, staff break, left on hold, and once told 'he's ok' ) and responses borderline rude. When visiting another patient was in pain and requested a nurse - told they were on a break. Nobody came. Half hour later I passed the nurses station - several there just having a chat. I get that the job is difficult and can be unremitting but, with the exception of one evidently caring nurse who seems to be given everything to do, one has the impression that patients are at the bottom of the list of priorities. Important to point out these are only fragments and hopefully do not reflect the overall picture. As no doctor has ever returned my call I am unable to comment on them.
Visited Intensive Care on May 2025
Review titled Queen Elizabeth Hospital
Replied on 29 May 2025
Branita Mills Head of Nursing Critical Care Theatres Anaesthetic and Pain is sorry to read your concerns and has discussed them with Matron Bica . Please would you contact Matron Bica on the following email nina.bica@nhs.net so she facilitate an update with the you and the next of kin of your relative. Kind regards Branita Head of Nursing Critical Care , Theatre, Anaesthetics and Pain Lewisham and Greenwich Hospital Trust
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Review titled Bad experience
Rated 1 star out of 5
by Anonymous - Posted on 23 May 2025
Formal Review of Inpatient Experience – Ward 17, Queen Elizabeth Hospital I was admitted to Ward 17 at Queen Elizabeth Hospital for a two-week inpatient stay. While some nursing staff demonstrated warmth in their interactions, the overall experience was significantly compromised by the ward's troubling cultural norms and lack of professional standards. Across all shifts, without exception, there was a persistent atmosphere of noise and disruption. The nurses’ station—located within earshot of patient cubicles—was a constant source of loud, non-essential chatter. Unfortunately, this behaviour extended to the in-room ward station, where conversations between staff were conducted in insensitive tones, with complete disregard for patients attempting to rest and recover. The culture of the ward more closely resembled a social gathering than a clinical care setting. There was a noticeable lack of awareness or concern about the impact of noise and casual behaviour on patients' wellbeing. Particularly distressing was the frequent breach of patient confidentiality: sensitive information was discussed audibly within earshot of others, exposing private details without any attempt at discretion. This is not an issue of isolated staff members, but rather a systemic problem reflective of the ward's culture. Such an environment is not only inappropriate for a healthcare setting but actively undermines the principles of respectful, patient-centred care. There is an urgent need for comprehensive training and cultural reform on Ward 17. Key areas should include confidentiality, professional communication, and awareness of the healing environment. Patients deserve to be treated with dignity and allowed to rest in a setting conducive to recovery. I offer this feedback with the hope that it will be taken seriously and acted upon promptly. The potential for high-quality care is present, but it cannot be realised without a fundamental shift in ward culture and standards of conduct.
Visited General Surgery on May 2025
Review titled Queen Elizabeth Hospital
Replied on 29 May 2025
We are sorry for your negative experience on Ward 17. The ward has earplugs available for patients, our apologies if you were not offered any. Your concerns are taken seriously and will be investigated and monitored by the ward manager. If you would like to discuss the actions taken please provide our Patient Advice and Liaison Service (PALS) with your details so that we can contact you. They are available on pals.qeht@nhs.net Kind Regards Michelle Reis Matron Surgery
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Review titled Not happy
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2025
I spent a month in this hospital. I found out that left hand dose kown what right hand doing the food was cold what sure be hot I had Chon's there was any thing on food I could eat
Visited Gynaecology on April 2025
Review titled Queen Elizabeth Hospital
Replied on 05 June 2025
We are sorry for your negative experience during your recent stay at the hospital regarding food. If you would like to discuss this further, please provide our Patient Advice and Liaison Service (PALS) with your details so that we can contact you. They are available on pals.qeht@nhs.net Kind Regards Patient Experience Team Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH
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Review titled My feelings
Rated 4 stars out of 5
by Anonymous - Posted on 17 April 2025
Today at A&E, an employee of Shift lead called my name. Since the pronunciation varies from country to country, I didn't know it was calling me at that time. An hour later, when I went to ask, he said he had called me an hour ago. I wanted to ask, if I didn't ask, would I have to wait all night? Can you call a patient only once and not a second time?
Visited Accident and emergency services on April 2025
Review titled Queen Elizabeth Hospital
Replied on 22 April 2025
Thank you for sharing your concerns with us. We sincerely apologise for the inconvenience and any distress caused during your visit to A&E. We understand how important clear communication is, especially in a busy environment, and we regret that there was confusion regarding the calling process. Please be assured that our team typically makes multiple attempts to call patients to ensure they are aware when their turn has arrived. I apologize if this was not made clear in this case, and we send message to improve our communication and prevent similar situations in the future. I appreciate your patience and understanding. If you have any further concerns or if there's anything we can do to assist him, please do not hesitate to contact us. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich
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Review titled Professional & Amazing Care
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2025
upon visting the day unit today and having a colonoscopy, all the staff from reception to nurses to doctors were professional, informative and comforting. This made me at ease with the procedure.
Visited Don't know on March 2025
Review titled Queen Elizabeth Hospital
Replied on 04 April 2025
Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our team. Providing professional, informative, and compassionate care is our top priority, and it is wonderful to know that we helped put you at ease during your procedure. Wishing you all the best in your recovery!” Kind regards Colette Try General Manager for Division of Surgery (Endoscopy, Gastroenterology, Bowel Cancer Screening,
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Review titled Good care
Rated 5 stars out of 5
by Marie Woodland - Posted on 16 April 2025
My sister was in A&E this week, and she received really good care , the DR who saw her was really good he explained things really well and did every test to check all areas , I joined her later in the day and we saw a physio who was calm polite and efficient , the DR also came back and with consent also explained the outcome to both of us , taking time to answer any questions. Also had another DR take me to the area where my sister was as it was restricted access , over all a excellent service at a difficult time , Thank you to the QE
Visited Accident and emergency services on March 2025
Review titled Queen Elizabeth Hospital
Replied on 23 April 2025
Dear Marie, Thank you so much for sharing your experience. I’m glad to hear that your sister received the care she deserved. Your account of the attentive and thorough care provided during her time in A&E truly warms my heart. It’s reassuring to know that we took the time to explain everything clearly and ensured all aspects were thoroughly checked. It’s also wonderful to hear that the staff remained calm, polite, and efficient despite the challenges faced, and that you felt supported throughout the process. Your kind words genuinely reflect the dedication and compassion of the team at QE-ED. Wishing your sister, a smooth and speedy recovery, and thank you again for taking the time to share this positive feedback. It is much appreciated! I will share this with the team so they know how much their efforts have been appreciated. Thank you. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich
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Review titled Bad practice
Rated 1 star out of 5
by Ugne Kaskauskaite - Posted on 03 January 2025
I want to report on yesterday's Queen Elizabeth Hospital ENT department appointment. My appointment was 02/01/2025 at 3:45 pm at Outpatient area G. First of all, the appointment was not with a doctor I saw for my first app.I was seen by an ENT doctor in Lewisham hospital on 27th October, and because of my chronic sinusitis issues and lost of smell, I was sent for CT scan.I did a CT scan on 14th of December.When I arrived at the appointment yesterday, the doctor could not find the results of my CT scan. When I had a CT scan they said in 10 days my results would be sent to my doctor.So in the end ENT doctor could not do anything without results and I was sent home.It is disappointing as I have chronic sinusitis which impacts my life massively, I have traveled to this appointment, back and forth I spent 3 hours on the buses because I live in Hither Green and my regular hospital, Lewisham Hospital, but this time I was sent to Queen Elizabeth.I have fibromyalgia so it is very hard for me to travel that long, especially for no reason, I was advised nothing because the scan results were not there.Is it the best way to use the NHS and my resources?I always get messages about how important it is to keep your appointments and when I do so from the ENT department side nothing is done. Maybe it would be good to check documents before an appointment and to cancel it if they can not find results. I have fibromyalgia and these kinds of things put me in a flare-up.I am feeling very sick today because of the travel and waiting and then realizing that all this was for nothing!
Visited Ear, Nose & Throat on January 2025
Review titled Queen Elizabeth Hospital
Replied on 09 January 2025
Dear Ugne Please accept our apologies for the negative experience you have had at your recent appointment at Queen Elizabeth Hospital and the lack of communication. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.lewisham@nhs.net Kind regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust
Information supplied by Lewisham and Greenwich NHS Trust