Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital Birmingham.
Reviews
-
Review titled Excellent
Rated 5 stars out of 5
by Paul Raybould - Posted on 20 June 2024
I arrived 1am on sun. The place was very busy. The staff were very competent and got the numbers down quickly. Wait times were long but no-one could have dealt with it more efficiently. Thanks.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2024
Dear Paul Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that you had a long wait we are delighted to hear that the staff looking after you were so competent and efficient. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Professional,efficient & caring
Rated 5 stars out of 5
by Gordon & Lorraine - Posted on 07 June 2024
We attended A&E today following a fall & being advised to do so by our GP. We were triaged , bloods taken , ECG readings taken , X-rays taken , consultation with results of tests & prescription given along with post op instructions all within 3 hours of arrival by a professional, approachable & caring team of nurses / phlebotomists / radiographers / pharmacists & consultant. We would like to thank everyone involved in our care today , & comment how fortunate we are to be able to access this team . Incidentally whilst we were waiting we were asked if we’d like a tea, coffee, biscuit or sandwich … outstanding & totally unexpected ! Thank you all
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Gordon and Lorraine Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received when you came into the Emergency Department following a fall and that you were seen, assessed and treated so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great hospital Service
Rated 5 stars out of 5
by Mr Ahmed Ish - Posted on 12 June 2024
I was treated with respect just under three hours was discharged the nurses staff doctors very kind were help thank you so much
Visited Don't know on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Ahmed Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received and that you were seen, treated and discharged so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Amazing staff
Rated 5 stars out of 5
by Clare - Posted on 28 June 2024
I was advised to go to the QE by the clinician of my medical practice. I knew this would incur a long, long wait and it did, but every member of staff was efficient, friendly and professional. For my condition, despite the huge number of people there, they left no stone unturned in treating me - I felt I mattered. The staff are under enormous pressure but still maintain a thoroughly friendly and supportive professionalism. Thank you
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 01 July 2024
Dear Clare, Thank you so much for taking the time to feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received in the Emergency Department and that you were treated with so much professionalism and kindness during your treatment. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
-
Review titled Amazing, caring staff
Rated 1 star out of 5
by Sally - Posted on 28 June 2024
I visited a very dear friend today in the critical care unit. I was amazed at how professional, kind and caring the staff were towards my friend but also to us, a huge thank for all you do for your very poorly patients. Keep on giving the excellent care you give. Well done.
Visited Intensive Care on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 01 July 2024
Dear Sally, Thank you so much for taking the time to feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the professional service you received in the Critical Care Unit and that you and your friend were treated with so much professionalism and kindness. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
-
Review titled Good practice
Rated 5 stars out of 5
by RozS - Posted on 23 June 2024
My elderly father arrived via ambulance from his care home where he had had a fall. All of the NHS staff we encountered on this day, including paramedics, doctors, nurses, occupational therapy, hospital porters were friendly, caring and professional. My dad had a thorough check up before being discharged. One nurse in particular stood out during this time and we thank him in particular.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 24 June 2024
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care your father received after his fall - and that staff were so friendly and professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/. If you have the the name of the nurse you mentioned and wish to pass a message on there then you can do so here. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I found the staff in this department very professional, caring and friendly, the procedure was for my husband, he was very nervous about what was going to happen, the staff could not have done enough to ease his nerves, respect to them
Visited Don't know on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2024
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that staff were so reassuring during your husband's procedure and were also professional, caring and friendly. If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Fantastic care
Rated 5 stars out of 5
by Bryan - Posted on 27 May 2024
I have recently spent 8 days on ward 727 and had received the most fantastic care. I was treated with humility and professionalism thank you ward 727
Visited Cardiology on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Bryan Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your 8 days on Ward 727 and that you were treated with humilty and professionalism. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Excellent Care
Rated 5 stars out of 5
by Ann McCulloch - Posted on 24 May 2024
I am under the care of the vasculitis team at the QE and cannot fault the care I receive. The staff show me care and compassion going out of their way to keep me well informed and to explain everything thoroughly to me. The team are welcoming, understanding, friendly, kind, helpful and approachable. My consultant in particular is incredibly knowlegable about my condition and always takes the time to answer any questions providing full and clear answers. I have full confidence in him and the rest of the team. They go above and beyond their duties in order to provide the best possible care showing dedication at all times to their profession and their patients. Heartfelt thanks go to them all.
Visited Don't know on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Ann Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the vasculitis team - in particular how informative staff are, that staff go above and beyond and how confident your consultant makes you feel. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Nightmare at QE Hospital in A&E
Rated 2 stars out of 5
by Amid - Posted on 03 May 2024
Subject: Complaint Regarding Long Wait Time in A&E Dear QE Hospital Birmingham Management, I am writing to express my extreme disappointment with the excessive wait time I experienced in the Accident & Emergency department on 2nd May 2024. I arrived at 5.30pm and waited for over 9 hours and still I am waiting . The extended wait time was not only frustrating but also concerning, as I was in need of urgent medical assistance. I understand that A&E departments can be busy, but waiting over 9 hours is unacceptable and raises serious concerns about the efficiency and effectiveness of your services. I hope that you will investigate this matter promptly and take steps to ensure that such long wait times do not occur in the future. Patients in need of urgent medical care should not have to endure such lengthy delays. Sincerely, Syed
Visited Accident and emergency services on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 May 2024
Dear Syed Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were seeking guidance on how best to respond. We are really sorry to hear that you have serious concerns over your experience - in particular the very long wait. If you think it’s appropriate and you haven't already we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust