Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital Birmingham.
Reviews
-
Review titled Common courtesy would stop all these problems
by Artrr35 - Posted on 22 May 2023
We were told 11:00 am appointment. With a 1 hr operation with a 2hr recovery. My complaint we are waiting til 07:15 pm. Why? We could have been told he might be all day so go home and he will call you in recovery. It's a waste of time causing traffic problems not knowing when he will be out. Common courtesy would stop all these problems.
Visited May 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 23 May 2023
Dear Artrr35, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. I am very sorry to hear that your experience has not been a positive one in relation to communication around the surgery/discharge time of your relative or friend as this is not the experience we strive for. In order to look into this further we are keen to understand which clinical area this feedback relates to. If you would like to discuss these concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Nicky Beecher Patient Experience / Carer Support Service Manager
-
Review titled Shocking experience
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
Chaotic, disorganised, shambolic, this was my recent experience in AE ambulatory care. First waiting room overcrowded and dirty, no one seemed to know what was going on, non existent communication from nursing staff who in the main ignored us patients whenever we tried politely to ask them anything. Triage staff nurse barely made eye contact when I was first called in, went straight to his computer to enter my details, no empathy at all, felt dehumanised. One very elderly lady adjacent to me was extremely upset as she’d no idea where her husband was. It took a volunteer lady to find out and take her to him, she’d been sitting there alone and anxious for hours not knowing where he was, nursing staff rushing past ignoring her. I appreciate it was busy but that doesn’t excuse the complete disregard and rudeness shown by most of the staff (apart from the doctors) I did after some hours see a doctor who told me to wait ‘along the corridor’ whilst she wrote up her notes and my prescription which was urgent although pharmacy closed so I’d have to collect them on Monday! I waited and waited, nearly two hours later after repeated attempts to speak to staff in their meeting room a doctor came out with my prescription. (No idea where my doctor had gone) At one point a nurse rushed out of the staff room in tears, I know how she felt! No one seemed to be in charge of organising the staff in the department, it was absolute bedlam. I appreciate the NHS is under strain. I’m a former senior nurse and understand the pressures but a little humanity goes a long way. Doesn’t inspire confidence.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 May 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department and Ambulatory Care ward was not a positive one, in particular the poor communication, rude staff and the feeling of tha areas not being organised. We are currently undertaking work to improve patient and carer experience in our Emergency Departments and your comments will be shared with senior staff to inform that work. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Poor A&E Service
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
After a 7 hour wait the doctor was sensitive and understanding. It was the doctor who even during a busy environment was able to offer compassion & tenderness and lack of discrimination but the nursing staff were the opposite; the subwait rooms were overwhelmed and busy- noisy environments, the wait times were busy and the environment was difficult- I struggle with over-sensory and I felt it was hard to be in an environment with so much background noise and I felt the majority (not all nursing staff) had no empathy, I was left in a corridor for over half an hour after being told to wait for two minutes, when I asked a nurse in the corridor for an update and explained I had waited over half an hour in the corridor after being told I'd be given two mins waiting time for an X-ray and be given pain relief; the nurse instead rolled her eyes in an exaggerating manner and raised her voice pointing to the staff base and I was told to go there to ask. The nursing staff had absolutely no empathy for my situation- I was stressed, overwhelmed waiting for my tetanus vaccinations and pain relief and I had a panic attack but when asked how much longer I would be waiting for, the nursing staff would roll their eyes and raise their voices. I had a better service from the police and sarc team than I did in a&e.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 May 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered such poor service from staff, in particular the lack of empathy regarding your issues with the challenging environment and the long wait in the corridor without an update. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Excellent service,
Rated 5 stars out of 5
by Gordon Mack - Posted on 03 May 2023
The ambulance was very responsive and the ambulance driver she was very friendly and helpful, And the emergency service was of high standard considering the nurses were on strike.
Visited Plastic surgery on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 May 2023
Dear Gordon Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the emergency department (the ambulance staff technically sit under West Midlands Ambulance Service so a different trust to ours but we can pass the feedback on). Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust