Princess Royal University Hospital - Ratings and reviews
Reviews
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Review titled Slow and unwelcoming
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
Very slow service at Chartwell phlebotomy today, waiting well over an hour so far, no end in sight, no communication, apart from someone coming out from time to time seeming quite cross that there are so many people for blood tests. Could be a bit nicer and communicate long waits, especially for those using the car park who could do without getting fined on top of sitting here hungry and thirsty, afraid to go for refreshments incase we miss our slot.
Visited Phlebotomy on February 2024
Princess Royal University Hospital has not yet replied.
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Review titled Poor managment, uncaring staff.....
Rated 1 star out of 5
by Mrs E Z Fazakas-Zakor - Posted on 03 January 2024
I'm 33 year old. I come in at 16:30 with chest pain after I waited for an ambulance since 14:00 o'clock without no luck, I decided to use my own transport. After being here an ECG was done only two hours since arrival time then an other two hours waiting to see an ED Clinicians they want to send me home even without a blood test being done to check the troponin and D-dimer which are essential to exclude ischemic heart desiase or infact miocardic, I have to mention the risks myself to the clinicians to take it a bit seriously and to get other people involved with the decision, but is still no plan available yet. Here is no care taken seriously, if there is anything serious there was plenty of time to die until attention arrives! After arguing with the Clinician and he involved other team members in the decision making in the end I have to stay for more investigation, lucky me that I am a member of the NHS and I have knowledge of the illnesses risks and plans otherwise I would be sent home with no proper examination and investigation !
Visited Accident and emergency services on January 2024
Princess Royal University Hospital has not yet replied.
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Review titled Overall positive experience. Would go back
Rated 5 stars out of 5
by Enny - Posted on 18 February 2024
Had to take the time to write this review as the nhs gets such a bad rep all the time. Had my first child here not long ago and I have to say the service I recieved was amazing. There were a couple or hiccups and one or 2 unsavoury characters but nothing is 100%. My experience overall was good and I was well taken care of. Thank you so much all the nurses midwives and doctors who show up every day and keep us safe. We really do appreciate you
Visited Maternity services on January 2024
Princess Royal University Hospital has not yet replied.
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Review titled Really Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Day Surgery which doesn’t show on the options at the beginning. I had a procedure on my waterworks so understandably nervous. The whole experience from the reception to being discharged was exceptional. It says no names so I can’t list all those that put me at my ease with their professionalism and humour. Great people skills all of them. It’s my 3rd visit here for operations/procedures on my waterworks and didn’t get around to leaving a review last time. All I can say is each visit has been positive. One of the nurses looking after me in the recovery room had been a nurse for 33 years. He still made me feel like an individual and not someone just passing through. I can’t thank the consultant and his team enough.
Visited Don't know on January 2024
Princess Royal University Hospital has not yet replied.
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Review titled Given wrong number of tablets
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
After waiting hours at the pharmacy, I gratefully took my bag without counting the number of tablets myself. This was a mistake, as I now find I have half the number required according to the directions on the box. So now will have to likely spend hours there again tomorrow trying to sort it out, as that’s when they run out.
Visited Pharmacy on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
The new pharmacy system is a shambles, you give your details at the hatch, then sit and wait, and wait, and wait. Every now and again someone comes to the hatch and shouts a name, but mostly nothing happens. How can they be so slow! Everyone is afraid to leave incase their name is called, and there’s no way of knowing if it has been, or how much longer to wait. Appalling.
Visited Pharmacy on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Corridor patients
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
I don't blame the hospital but so sad to take my mum in who has stage 4 bone cancer on chemo treatment to be a corridor patient along with so many other patients on both occasions within a week. She even spent a whole night in pain in A & E because there were no beds. Some patients in beds who couldn't talk were even reaching out but because the department was so busy had to be ignored. Porters were f-ing and blinding. Paramedics were shocked. Staff were frantically trying to find corridor spaces. Try and avoid this hospital in an emergency as its struggling to cope.
Visited Accident and emergency services on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled No duty of care at all!
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Went in for a keyhole procedure in october 23. Terrible experiance as a whole with the aftercare from the recovery to the day surgery unit. Had to remove my own canular and had to get a drink off of another pantient because i wasnt offered a drink. Have not to this day been consulted about the surgery. All that there is is a piece of paper with one sentence that doesnt even make sense! And some follow up actions that too this day still have not happened. They tried to admit me overnight even though was day surgery. When the nurse was asked why they simple said - the consultant has not had time to write the notes up there is no medical reason. I told them i would be leaving as there was no medical need. They consulted the surgeon who agreed my discharge with plans to follow up but then made me sign a self waiver form under the influance of general. No duty of care from this hospital at all. The impact on my wellbeing has been horrendous. And im still waiting. Even my Gp cant see any notes from the surgery.
Visited Gynaecology on October 2023
Princess Royal University Hospital has not yet replied.
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Review titled Great care at Maternity Assessment Unit
Rated 5 stars out of 5
by Sarah - Posted on 23 August 2023
Attended the MAU due to worries about reduced baby movement. Although it took a while to get someone to answer the phone, once I spoke to staff they were very helpful and suggested I come in for a check up. We had to wait about 45 mins to be seen, much quicker than expected. The midwife was efficient but thorough with her checks and reassured me that I had done the right thing in getting checked up. Overall a very good experience and thanks to all the staff for their help.
Visited Maternity services on August 2023
Princess Royal University Hospital has not yet replied.
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Review titled Very prfessional and very helpful
Rated 5 stars out of 5
by Peter Hindley - Posted on 12 July 2023
I came to the hospital today to have a couple of tests today. The phlebotomist who took my blood was very professional and very helpful. She helped sort out a problem with my other test. This 86 year old is very grateful. Thank you
Visited Haematology on July 2023
Princess Royal University Hospital has not yet replied.