Princess Royal Hospital - Ratings and reviews
Reviews
-
Review titled Horrible pelvic exam
Rated 3 stars out of 5
by Anonymous - Posted on 14 April 2024
I was told to go straight to A&E after seeing my gp as I had an extremely painful bartholin cyst that was bleeding everywhere and I could barely walk. After waiting over 6 hours I finally see the gynaecologist who, without any warning at all, shoved the specula inside me and prodded the cyst until I was almost in tears to which she commented 'oh does that hurt' (yes.. why else would I be here?) before continuing to apply pressure to it. Afterwards, I was covered in blood and just told to put my trousers back on. I understand that this exam was necessary and would cause discomfort, however I am only 18 years old and this was my first ever pelvic examination and I would have appreciated some warning of what was going to happen as I left feeling violated and shaken up. My mother was in the room and was also shocked that they gave no verbal warning as well. I am terrified of ever getting a pelvic examination again it was a horrible experience.
Visited Gynaecology on March 2024
Review titled Princess Royal Hospital
Replied on 25 April 2024
Dear Patient Thank you for your feedback. I am really sorry to hear of your experience when you came to A and E. Unfortunately your details are anonymous so we cannot get in contact with you. Would you please call our Patient Advice and Liaison Service on 01444 448678 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled The NHS is finished
Rated 1 star out of 5
by Rob Semmence - Posted on 07 March 2024
This place is an utter disgrace to tax payers. A&E have a duty to see all patients within 4 hours. I was told there would be a 3 hour wait for a doctor. After 4 hours of waiting, I was told I was next. After 7.7(!) hours I left having not seen a doctor, no update, nothing. I was “next” for 3.5 hours. Not one single patient from the waiting room was called in that time. We are alone in this country. We pay our tax money but none of it is being spent on the NHS. If there was ever an incentive to look after your health, the state of the NHS is it. Beyond livid. Now I have to start the entire process again with my doctor. Oh, and they don’t share results, because the NHS isn’t actually a thing, the only relevant thing is which “trust” manages the hospital. This has got to be the worst idea I’ve ever heard in my entire life.
Visited Accident and emergency services on March 2024
Review titled Princess Royal Hospital
Replied on 25 April 2024
Dear Rob Dear Patient Thank you for your feedback and I am sorry to hear of your experience. Unfortunately your details are anonymous so we cannot get in contact with you. Please call our Patient Advice and Liaison Service on 01444 448678 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled My operation and care.
Rated 5 stars out of 5
by Avril Patricia Dale - Posted on 30 April 2024
My operation and care on Ward 4 was excellent. Follow up appointments have also been very good. The only down side has been the parking. It`s an utter farce!
Visited Orthopaedics on February 2024
Princess Royal Hospital has not yet replied.
-
Review titled Fantastic team
Rated 5 stars out of 5
by Ian Bradshaw - Posted on 18 February 2024
Had trigger finger op in orthopaedics last Friday great experience of princess royal from beginning to end, friendly admission phone call, welcoming receptionist and induction nurse Surgeon and her team were amazing, informative, friendly and supportive, making my waking operation bearable, music of your choice is a great idea and helpful too, discharge was smooth, in and out in three hours. Hand on the mend, great job. Thank you.
Visited Orthopaedics on February 2024
Review titled Princess Royal Hospital
Replied on 25 April 2024
Dear Ian Thank you for your post. It was lovely to read that you had such a good experience when you came for your finger operation. It sounds like this made such a difference for you that the staff were so supportive and friendly. It is good to hear that you are on the mend. Thank you for taking the time in contacting us. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Fantastic, caring staff and facilities
Rated 4 stars out of 5
by Kelly Kane - Posted on 18 January 2024
I cannot begin to describe the thanks I would like to give the gynaecology and early pregnancy team on their care and attention they have given me over the last 72 hours. They have truly all been so comforting during a very difficult time. I unfortunately experienced a missed miscarriage and then the full miscarriage itself and the whole team were there to check in on me, talk me through the process and show true comfort in a horrible situation. I want to share a particular thank you to the doctor who performed my speculum exam. I was extremely anxious following an exam I had the day before in a&e which was traumatic. The doctor was kind and gentle, and took their time to make sure I was comfortable with everything. The staff are very special and needed, and I hope the hospital can offer more staff like this to comfort women in need.
Visited Gynaecology on January 2024
Review titled Princess Royal Hospital
Replied on 01 February 2024
Dear Kelly Thank you for your lovely post with your thanks to the gynaecology and early pregnancy team. This is really appreciated especially in the circumstances you have shared. I will share your post with the teams mentioned and I know how much this will mean to them. I will ask if they can also find the doctor mentioned and the extra care and kindness given. It really is very kind of you to take the time to do this. Best wishes Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Urgent Care does not exist
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
I went after being told by 111 online to go the the neatest urgent care centre. I had to go into A&E and was told there was no such centre, despite it being online with the opening times.
Visited Urgent Treatment Centre on January 2024
Review titled Princess Royal Hospital
Replied on 04 January 2024
Dear patient Thank you for your post and I am sorry to hear that you were given incorrect information about the nearest urgent care centre being at Princess Royal Hospital in Haywards Heath. At this time there is no urgent treatment centre at that hospital and I have shared below the link which is online for University Hospitals Sussex NHS Foundation Trust. https://www.uhsussex.nhs.uk/hospitals/minor-injuries/ This link shows all the minor injury units or urgent treatment centres in our area. I hope that you were seen in the A&E department and feeling better now. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Thank you to the endoscopy unit for their efficient care
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
I had an endoscopy here and from first contact to leaving the treatment was superb. The staff were timely and efficient. All introduced themselves and explained throughly what was happening and gave the opportunity to ask questions. The doctor was so kind and at all times I felt I was being given 100% care. I could not have asked for a better experience.
Visited Gastrointestinal and Liver services on January 2024
Review titled Princess Royal Hospital
Replied on 14 February 2024
Dear Patient Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Great physio team
Rated 5 stars out of 5
by Susan Morgan - Posted on 25 February 2024
I attended a 6 week course to help with my arthritis. All the physiotherapists were so helpful, encouraging and understanding, never pushing you to do more than you felt able. I would like to express my thanks to them all.
Visited Physiotherapy on January 2024
Review titled Princess Royal Hospital
Replied on 25 April 2024
Dear Susan Thank you for your post. It was lovely to hear that your course with the physio team made such a difference for you. I hope that you are still doing well. Thank you for taking the time in contacting us, this really does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Exceptional care
Rated 5 stars out of 5
by Sarah Kenny - Posted on 14 December 2023
I was extremely anxious about having a hysteroscopy and polyp removal. All the staff- nurses, nursing assistant, anaesthetists and surgeons - were kind, respectful and reassuring. I was kept informed about everything. One nurse sat with me and chatted throughout the procedure to distract me and help me stay calm. Such warm and caring treatment from everyone really helped me and made all the difference.
Visited Gynaecology on December 2023
Review titled Princess Royal Hospital
Replied on 22 December 2023
Dear Sarah Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. May I take this opportunity to wish you and yours a peaceful Christmas time Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Excellent maternity service
Rated 5 stars out of 5
by Phoebe Lawton - Posted on 26 April 2024
Hello I gave birth to my son at this hospital 21st November 2023. I just wanted to share how great the experience was. The support I received was just brilliant. Would highly recommend. I want to thank the maternity ward for being so understanding and helping me through my labour. And to The lady that delivered my baby you are the best thank you for helping me through it ! Couldn’t say enough nice things about the ladies on the maternity ward
Visited Don't know on November 2023
Princess Royal Hospital has not yet replied.