Princess Alexandra Hospital - Ratings and reviews
Reviews
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Review titled Good service
Rated 4 stars out of 5
by Natasha Salvador - Posted on 25 November 2023
The antenatal department here are a great team. I had my 12 week scan, and although tricky, the sonographer was very patient & made us feel comfortable. I later attended Fetal Medicine due to some complications. The consultant was very lovely & professional. The midwives & the team are also very lovely. The only issue is wait time. Sometimes for an important appointment, but also when you’re there. You need a full bladder, but can wait in pain due to things overrunning.
Visited Maternity services on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Very clean place
Rated 5 stars out of 5
by Lesley green - Posted on 15 November 2023
I could not ask for a more great experience staff in pre-emissions nurses. The nurses in the pre-operation rooms are fantastic treated me really well., recovery room, staff for fantastic and on discharge they were fantastic. I can’t fault the nurses or the NHS or the doctors or the knee tests or any of you. Thank you so much for looking after me
Visited Breast Surgery on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled How long do results take?
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
My wife had a colonoscopy 2 months ago. She is still waiting for results despite chasing up with the consultants secretary. Is this normal practice at PAH?
Visited Don't know on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Great
Rated 5 stars out of 5
by Hayley - Posted on 15 November 2023
Went to radiology for a head MRI scan this morning was seen on time, felt reassured, staff was really nice,caring and polite. considering I felt nervous by the time I was in the room I felt ok.Thankyou
Visited Don't know on November 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Difficulty finding the department
by lupusfm33 - Posted on 01 November 2023
With great difficulty you find out where many departments in the hospital are located. Why aren't there arrows on the walls to direct you to each department. To find out, you have to ask questions at all receptions or the medical staff to find out where certain departments are located. I had an operation here, but it was very difficult to find the operating room because no one from the medical staff accompanied me. I am very indignant that in such a hospital in 2023 there are these conditions, as if you are in the last century!
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Wife was in extreme pain and still had to wait 12 hours and watch people with minor cuts and bruises seen before her. No updates from staff and when you ask they know nothing. Never coming back here again. Shameful place.
Visited Accident and emergency services on October 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Five star treatment
by Estrella - Posted on 05 January 2024
My doctor sent me straight to A&E with a potential blood clot. Blood pressure was extremely high & pulse was racing. I can't fault the treatment - from the receptionists to the nurses, doctors and porters, it was all five star. I had an ECG and blood pressure taken in the waiting area. I was rushed straight through. I had blood tests, urine tests, a chest X-Ray, multiple ECGs then placed on a monitor, blood pressure checked multiple times and also had a CT scan. I was given medicine to bring the blood pressure down. I didn't stay in but was there for many hours. I knew that I would be kept in for a while to be monitored so tried to relax and enjoy it! Staff were friendly and I quite enjoyed being wheeled around!
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled 14 hours waiting and flat mobile phones
by monocerosnq56 - Posted on 20 October 2023
Accident and Emergency was very busy, like I have never seen before. We were there for 14 hours and many were there all night too. Family member's mobile phones slowly drained of charge with the unplanned extended use without access to charge. In the morning, one kind nurse charged up a daughter's mobile, who had been there all night too. Clearly, this was a over and above and it was not possible to offer it to all of us. Other family members want to be kept up to date, we had to make arrangements for pet care, phone work as we were not in a fit state to work after being up all night. What struck me was that if there were mobile charging lockers, as there are in some shopping centres, next to the free taxi line phone, it would be incredibly helpful. I also would like to say how good it was to have bottled water and biscuits available. It was very helpful. It was such a busy night but we were made as comfortable as possible and got the treatment required, even though the process was incredibly long because of the level of demand.
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Endoscopy unit
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Just wanted to write a positive review about the endoscopy unit. Firstly the lovely volunteers on main reception were very helpful and we coming re directions. Endoscopy unit staff were all great , friendly and reassuring. After procedure welcoming nurses , happy and quick with getting tea / coffee and biscuits. Always cleaning too and keeping unit clean.
Visited Gastrointestinal and Liver services on September 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Appalling A&E experiences
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
I have had the utter misfortune of sitting in Harlow's godforsaken a&e Majors for 24+ hours on 2 separate occasions with separate family members, for separate and critical reasons, in the last week. Both times it's been the same... the staff sit around ignoring their patients for hours, chatting while patients call for help, leaving patients and family members for hours and hours and hours with no information, no updates, no treatment, no care plan. They only act when family members show off about the situation. It's no wonder verbal abuse is prevalent. No-one is proactive, efficient or caring. It's always someone else's responsibility. The desk is lined with staff/Drs/Registrars who 100% ignore you, even when you are standing right in front of them, clearly waiting to ask a question. The staff are the ones that have ruined the NHS, not the authorities... You know, in their job, if you do a good job, you get paid. If you do a bad job, you still get paid. And it is abdundantly clear that the staff have decided to do the barest minimum as they will still get paid, no matter what. I have zero sympathy for the staff... if you don't like what you have got, get out. And bite the hand that feeds you, instead of innocent patients and families, who ask for nothing more than for you to do the job you chose to do and were trained to do, and do it without holding your patients to ransom. The Harlow a&e Majors staff sit chatting, laughing and messing about, or glued to computers, while patients lie seriously ill 'waiting for'.... no follow up, no information, no updates, and quite often no drugs. Reports are written by other Depts, only to sit waiting for hours and hours for followup. And since when have they inserted, removed and stitched the hole of a chest drain with no local anaesthetic? If that is a cost saving measure, then it's simply barbaric. What other possible reason for doing that could be remotely justifiable? Seeing a man of 62 scream in abject agony while that is done, is beyond shocking. Hideous place, that needs to be better managed and God help anyone who has to go there....
Visited Major trauma on July 2023
Princess Alexandra Hospital has not yet replied.