Practice Plus Group Hospital, Shepton Mallet
Old Wells Road, Shepton Mallet, Somerset, BA4 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff
Rated 5 stars out of 5
by Colin freeland - Posted on 22 May 2024
had a ultrasound guided into both hips.Doctor and his assistant made me feel at ease and where very friendly. A credit to the hospital
Visited Orthopaedics on May 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 24 May 2024
Hello Colin, I am so pleased that your experience was enhanced by the attitudes of the team. I will ensure that they have a copy of the feedback. Thank you for thinking to make this positive comment. I wish you well following your ultrasound procedures. Kind regards Jenny Apted RN Quality & Governance Manager
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Review titled no where to park
Rated 2 stars out of 5
by ellie chorley - Posted on 28 May 2024
I arrived at the hospital and found there were no parking spaces and the car park was so restricted I spent several minutes doing turning around at a dead end. My appointment was cancelled and they hadn't contacted me until after I left home. How can I use a hospital without any parking?
Visited Orthopaedics on May 2024
Practice Plus Group Hospital, Shepton Mallet has not yet replied.
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Review titled Outstanding
Rated 5 stars out of 5
by Michael bond - Posted on 22 March 2024
I had a hip replacement on the 20th of March the care I received was amazing all the nurses and medical staff were brilliant and as for the hospital food 10 out of 10 thanks mike bond
Visited Orthopaedics on March 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 April 2024
Good afternoon Mike, Great to hear your experience was really positive. Thank you very much for taking time to write this review. I will ensure the teams ALL get to hear your praise. I wish you well with your continuing recovery from your total hip replacement. Kind regards Jenny Apted RN Quality and Governance Manager Jenny Apted
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Review titled Attentive care
Rated 5 stars out of 5
by Emma - Posted on 26 April 2024
Had foot surgery Surgeon was very informative and caring Anaesthetist excellent . Ward staff were attentive and great support from the physio. The post operative care was exceptional . Good hospital which runs superbly and very focused on patient care
Visited Orthopaedics on March 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 30 April 2024
Good afternoon Emma, Thank you so much for taking a moment to add this positive review. All feedback is shared with all the teams which we do through our meetings, emails and particularly our Quality and Governance meetings. Your review will be shared at our next meeting 20th May. Hearing what patients have to say about us is really important to us and helps to keep an eye on our standards of care, when we need to take action and to acknowledge when we have performed well. Thank you once again. Jenny Apted Quality & Governance Manager RN
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Review titled Amazing Practice
Rated 5 stars out of 5
by Pam Rowland - Posted on 21 May 2024
I had a hip replacement 2 weeks ago. I cannot speak highly enough about the care I received. Everyone, Receptionists, outpatients, consultant, x Ray dept, physio, cafe, and all nurses, qualified and unqualified, ward clerks, and all theatre staff. (Hope there is no one I've left out) were amazing. Nothing was too much trouble for them. Thankyou so much Pam
Visited Orthopaedics on March 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 24 May 2024
Hello Pam, Thank you so much for mentioning so many of the teams; they really do their best to provide the best service they can and it so gratifying to hear your gratitude towards them. I wish you well with your recovery. Kind regards Jenny Apted RN Quality & Governance Manager
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Review titled Wonderful Hospital - Great team
Rated 5 stars out of 5
by John Wenborn - Posted on 23 March 2024
I have recently had hand at PPG Shepton Mallet and received wonderful treatment from start to finish. All staff members were kind and professional. I was well looked after and have had a very successful outcome. Thank you to you all.
Visited Orthopaedics on February 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 15 April 2024
Good afternoon John, That is really lovely news to hear. Thank you so much for writing this positive feedback. All the teams will be delighted to hear your comments. Thank you Jenny Apted RN Quality and Governance Manager
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Review titled Extraordinary hospital
Rated 5 stars out of 5
by Celia Brown - Posted on 04 March 2024
I have had 2 orthopaedic operations here within the past 3years and on both occasions I have been blown away with the treatment I have received, it has been wonderful. I thank my amazing surgeon and his support team, the doctors, the nursing team, the catering team and last but not least the the domestic staff. I would also thank the un seen people that have answered my queries prior to my admissions. You have all been marvellous and I thank you all for helping me to live my life without pain again.
Visited Orthopaedics on February 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 19 March 2024
Dear Celia, We are so pleased that your first experience brought you back to us for a second operation. As you will have experienced our teams first hand, you will know that they are very patient focused. We are glad that you felt able to seek guidance from us prior to your admission, it is always best to check with us if you have concerns. Thank you so much for leaving your lovely feedback. Kind regards Jenny Apted RN Quality and Governance Manager
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Review titled Wonderful hospital and staff
Rated 5 stars out of 5
by Angela - Posted on 30 January 2024
Treatment for hip replacement from every quarter was outstanding and nothing was too much trouble. Thank you all so much and would highly recommend coming to this hospital
Visited Orthopaedics on January 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 19 March 2024
Dear Angela, Thank you very much for taking the time to leave a comment. Your recommendation is wonderful. I will ensure your lovely comments get fed back to all the teams involved. Kind regards Jenny Apted RN Quality and Governance Manager
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Review titled Great experience
Rated 5 stars out of 5
by Gary John Aston - Posted on 25 January 2024
Had a phone call on Monday 22nd of January, and was offered a cancellation for a replacement hip operation, on the 24th of January 2024, from the reception to the consultants and all their team, the aneatheatists , the nurses they were all brilliant, the food was top quality, the place is kept spotless by the cleaning team, l cant mention individuals, but the whole experience was wonderful, l would recommend this hospital to every one, it's the only hospital l wanted to stay in for a extra night, it's like a top notch hotel.many thanks to all the staff their,great job well done
Visited Orthopaedics on January 2024
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 30 January 2024
Dear Gary, Thank you so much for your 5 star review and from your comments we did provide you with the service we aim to give all our patients. I will pass on your comments to all the teams involved. thank you once again. Kind regards Jenny Apted RN Quality and Governance Manager
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Review titled Very disappointed
Rated 2 stars out of 5
by Roger Chant - Posted on 13 November 2023
Having booked for surgery and having my 'one stop pre Op' I get called back twice more, I declared everything at the first meet. Why I should need an Echo Cardiogram and then a Liver function test two months later beats me !! Could have all been done on the Pre Op meeting. I cancelled my referral and will not return to Practice Plus. I believe these extra consultations and tests are revenue based and not for the good of the patient. Or is it incompetence based ?
Visited General Surgery on November 2023
Review titled Practice Plus Group Hospital, Shepton Mallet
Replied on 30 January 2024
Dear Roger, We discussed the problems you experienced in November and we agreed that some extra appointments were made which although necessary could have been identified earlier in the process. I have reassured you that we do not charge an extra fee for subsequent investigations and that this is all included in the service we provide. I understand that you have now had your surgery here with us at Practice Plus Group Shepton Mallet and I trust you had a smooth recovery? Kind regards Jenny Apted Quality and Governance Manager RN
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