Pontefract Hospital
Friarwood Lane, Pontefract, West Yorkshire, WF8 1PLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Stephen Fox - Posted on 31 October 2023
I visited the department, after not being able to get a GP appointment for over a week. I was experiencing a Asthma attack and not able to control it. Check in reception OK, triaged after about 15 minutes. The waiting area was full. Saw after 2:30hrs, which I know is far less than a Hospital A&E unit. Staff brilliant, despite me feeling I had developed a chest infection, I was thoroughly examined, chest infection confirmed, medication prescribed. Feel a bit guilty about using this facility as I feel more could be done by my GP's but it's reassuring to know it's there. Thanks.
Visited Urgent Treatment Centre on October 2023
Review titled Pontefract Hospital
Replied on 06 November 2023
Dear Stephen Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read that you felt unwell and can only imagine what a worrying time that must have been for you. However, I am really pleased that your experience in the department was positive. All of our staff aim to provide a high standard of care and treatment and it is clear this was your experience. I have shared your comments with all of the staff within the department. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Appointments
Rated 3 stars out of 5
by sandra White - Posted on 23 April 2024
Your waiting list states there is a 34 weeks waiting list. I have had 2 appointments one Sept 2023 and one Feb 2024 Both were cancelled so I have been waiting 14 Months as I was referred in Feb 2023. that is 56 weeks. My condition is getting worse. I have rung the appointments dept but with no luck. Please Please can I have an appointment that is fulfilled by you .
Visited Rheumatology on September 2023
Review titled Pontefract Hospital
Replied on 24 April 2024
Dear Sandra Thank you for your email and I am really sorry to read of your experience and in particular, cancellation of appointments. Unfortunately, I am unable to offer you an appointment via this website. Please see below contact telephone numbers which may be helpful: - For follow-up appointments/appointment queries please call 01924 541169. Open Monday to Friday, 9am-5pm. If you need to cancel or change your appointment, please telephone us on the number you have on your appointment letter. - For outpatient appointments please call 01924 541169 (calls are charged at the local rate). If you are still finding it difficult to get through to the Appointment Centre, please contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Respiratory
Rated 5 stars out of 5
by Farhan Shafique - Posted on 25 May 2023
1st time I’m going to Pontefract Hospital. The staff was very friendly and helpful. Specially nurses and doctors there are very good people and they are so much different, like very friendly and very good. My best wishes for the staff. And parking office staff as well. I’m very Thanks full of people.
Visited Respiratory Medicine on May 2023
Review titled Pontefract Hospital
Replied on 30 May 2023
Dear Farhan Thank you for your comments regarding your recent experience and I am so pleased to read how you describe staff to be friendly and helpful. I will share your kind comments with the staff as I know how pleased they will be to read of your positive experience. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust