Pontefract Hospital - Ratings and reviews
Reviews
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Review titled Wasted Time
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2023
I attended UTC following a fall my child has resulting in him going over on his ankle. In which he could not apply fully pressure, his foot was swollen, he was complaining it hurt, couldn't put shoes on and at some points was screaming out in pain. His foot was also cracking and had popped before taking him in, following advice from 111. The waiting time is not the issue, and I fully understand the severity of the doctors strikes. My child would not be here if it wasn't for the NHS. My issue here is we were triaged and told he would be going to have an xray and to wait in the waiting area. I even questioned how they xray a hyperactive toddler. All fine. An hour and a half later, his name gets called again. I thought we were going to the xray so I had my partner wait in the waiting area while we went. To then have no mention of an xray and be triaged again and told to just give him paracetamol. I was made to feel as though I shouldn't have taken him, and I was just wasting time. When actually they wasted their own time wasted, but mine also. As well as other patients in the waiting area who were waiting to be triaged. I was advised not to feed my child before attending. So I didn't. So a very hungry toddler, an unnecessary extra 1.5 hour wait and told to just take paracetamol, despite being told he was having an xray.
Visited Urgent Treatment Centre on March 2023
Review titled Pontefract Hospital
Replied on 22 March 2023
Thank you for taking the time to post your comments regarding your recent visit to our Urgent Treatment Centre. I am so sorry that your experience of our service has been such a poor one. I was particularly disappointed to note that you were made to feel as though you should not have taken your child to the department. I cannot begin to imagine how upsetting and frustrating that must have been. Please be assured that what you have described is not the person-centred approach to patient care that all of our staff aim to achieve. I have forwarded your feedback onto the managers of the department as it is important we learn from our patients/relatives/visitors experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your child is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Competent practice
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2023
For the treatment I had the waiting time was acceptable. Treated with respect and courtesy. My age ( 80) was taken into consideration.
Visited Orthopaedics on January 2023
Review titled Pontefract Hospital
Replied on 11 January 2023
Thank you for taking the time to post your comments regarding your recent experience. It is lovely to read of your positive experience and I will be sharing your kind words with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Very polite and caring service.
Rated 5 stars out of 5
by David lloyd - Posted on 22 January 2023
I found the staff in this department very knowledgeable and caring. They explained everything to me in a manner I could understand because on the day of my visit I left my hearing aids out because of the interference and feedback the aids were picking up . The department is clean and spacious and plenty of privacy. I would give them 10 out of 10 .
Visited Pain Management on January 2023
Review titled Pontefract Hospital
Replied on 24 January 2023
Dear David Thank you for taking the time to post your comments regarding your recent experience. I am very glad to read that you had such a positive experience when attending the department and that you have given them 10/10! I am pleased that our staff explained everything to you that you were able to understand. I will be sharing your feedback with all those involved. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Disappointing.
Rated 2 stars out of 5
by Anonymous - Posted on 02 January 2023
I attended UTC following deterioration of ongoing illness. Staff I dealt with were unsympathetic and dismissive. I was made to feel as though I shouldn’t have attended and had wasted their time. At one point I actually felt embarrassed and questioned why I had attended despite feeling very unwell. Staff were polite in manner however the way in which the situation was dealt with and the language they used was very disappointing.
Visited Urgent Treatment Centre on January 2023
Review titled Pontefract Hospital
Replied on 03 January 2023
Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of your experience and how you have described staff being unsympathetic and dismissive. The Trust has clear values and behaviours that all staff should adhere to and I am sorry that this was not your experience. I will share your feedback with the team so that they fully understand what a negative impact this has had on you. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Ridiculous waiting times
Rated 3 stars out of 5
by Anonymous - Posted on 12 December 2022
Son attended today at 1pm. Told a 3 he waiting time, then at around 4pm was told was 6 hour waiting time. It’s now 7.34pm n he’s still waiting. Absolutely outrageous that people have to sit 7+ hours to be seen, surely it doesn’t take that long to deal with patients.
Visited Urgent Treatment Centre on December 2022
Review titled Pontefract Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding both you and your son's experience. I am really sorry to read of your delay within the department. Unfortunately, we are seeing a huge demand for our services, with high attendances at our Emergency Departments and Urgent Treatment Centre. This means that our patients are waiting much longer than we would like. Please be assured that we are doing everything we can to reduce the length of time our patients are waiting in the department. I will be sharing your feedback with the team. Thank you again and I hope your son is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Really good experience
Rated 5 stars out of 5
by Julie Goodman - Posted on 22 January 2023
I had a hip replacement in December. From the minute I was referred for treatment everyone has been friendly, professional and helpful. This includes the nurses, cleaners, The physios , the people that organise the surgeons list, surgeons secretary, the anaesthetists and the surgeon. They are all fabulous role models for the nhs.
Visited Orthopaedics on December 2022
Review titled Pontefract Hospital
Replied on 24 January 2023
Dear Julie Thank you for taking the time to post your comments regarding your experience in December 2022. I am pleased to read that your experience was so positive and that all the staff involved in your care and treatment were friendly, professional and helpful. It is heart-warming to read how you feel they are all such "fabulous role models for the NHS". I will ensure that your kind words and thanks are passed onto all involved. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Brilliant service
Rated 5 stars out of 5
by Robert Barlow - Posted on 25 December 2022
The lady consultant was lovely and was very friendly. As was the other two nurses and the registrar, first class service
Visited Dermatology on December 2022
Review titled Pontefract Hospital
Replied on 28 December 2022
Dear Robert Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read of your feedback and in particular you found all staff to be "first class". I know how much the staff will appreciate your comments and just to let you know, I will be sharing your feedback with them. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled shoulder replacement
Rated 5 stars out of 5
by andy - Posted on 01 January 2023
After having had cancer (Hodgkins lymphoma) as a young man I was left with very high anxiety levels regarding anything that involved doctors or hospitals. On the day of my surgery for a total shoulder replacement I was beyond myself with all I can describe as 'fear'. All levels of staff at Pontefract Hospital were fantastic at helping reduce my very high anxiety levels in particular the anesthesiologist who was a very empathetic and extremely understanding young man I can honestly say I don't think I would have coped without the caring understanding nature of this chap. Overall I am very happy with the treatment I received and am now on the road to recovery, everyone involved throughout my procedure and aftercare have been second to none.
Visited General Surgery on November 2022
Review titled Pontefract Hospital
Replied on 03 January 2023
Dear Andy Thank you for taking the time to post your comments regarding your recent visit to our hospital. Coming into hospital can be daunting time for anyone and I can fully appreciate what an anxious time it must have been for you. Therefore, it is lovely to read how staff provided you with the support you needed and in particular one of our Anaesthetist's. I will share your kind words with the team as I know how much they will appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2022
Our daughter was maulled by a dog and in shock. On arrival at the hospital the receptionist could see her condition and took her straight through to a bed to be seen by a doctor immediately. The staff were so caring and kind with her and managed to calm her whilst dealing with her injuries. Thank you so much for making a horrible situation easier to deal with.
Visited Urgent Treatment Centre on September 2022
Review titled Pontefract Hospital
Replied on 11 October 2022
Thank you for taking the time to post your comments regarding both you and your daughter's experience. I am really sorry to read of your daughter's incident and can only imagine what a worrying and anxious time it must have been for you all. I am so pleased to read of the immediate actions taken by staff which I can only assume gave you that much needed reassurance. I will share your kind words with the team, and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Best in the 5 towns
Rated 5 stars out of 5
by brookbev1801@gmail.com - Posted on 29 September 2022
Ive visited twice this year on both occasions i expected long waits, 1st occasion 13minutes and left with the prescription i needed, then 2nd visit didnt see a triage nurse, seen by doctor who explained what was wrong left fully confident that at least i knew what was wrong and all in 20mins of going in, this is my nearest hospital and would always be my first choice, thanks great team
Visited Urgent Treatment Centre on September 2022
Review titled Pontefract Hospital
Replied on 11 October 2022
Thank you for taking the time to post your comments regarding your visits to our services. I am really pleased that you have had such positive experiences, and I will share your feedback with the team. I know how much the team will appreciate your comments so thank you again. I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)